Salesforce Field Service Reviews in August 2026: User Ratings, Pros & Cons

"Easy to use; Click staff is always looking to help you be successful in using their software."

What do you like best about Salesforce Field Service? Ease of use and the support of the Cick staff. What do you dislike about Salesforce Field Service? Using only the Gantt chart you can't determine who the Primary Engineer is. You have to view the search results. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of jobs Tech's are assigned to. Reduced mileage.

"Excellent product"

What do you like best about Salesforce Field Service? The simplicity of the software, Windows look alike and firendly user What do you dislike about Salesforce Field Service? Nothing in general, it's our role to customize the software to our business case. What problems is Salesforce Field Service solving and how is that benefiting you? Better scheduling and real time shuffling

"The way to optimize the workforce"

What do you like best about Salesforce Field Service? A key aspect is the ability to handle variations in real time. All the best schedules must confront reality and the inevitable surprises that this hides. By using ClickSoftware you can review its business model while managing scale and a large number of technicians moving the workforce towards the areas or tipolgie more important or strategic intervention. What do you dislike about Salesforce Field Service? At the moment the schedule of ...

"i am managind the team using the ClickSoftware product"

What do you like best about Salesforce Field Service? Fully integrated FSM with OSS systems. Online and near real time visibility of field forces What do you dislike about Salesforce Field Service? Automatic scheduler is far from perfect. Optimization engine is unclear how to configure and fine tune. Some how-to whitepapers will be welcome. Recommendations to others considering Salesforce Field Service: Be careful with overexpectations with optimization engine What problems is Salesforce ...

"ClickSoftware "

What do you like best about Salesforce Field Service? We love the functionality that we are able to build on our side. So many good out of the box products, but absolutely love that we can customize as necessary. They are good to work with through new ideas and implementation. What do you dislike about Salesforce Field Service? Hoping that future versions from Clicksoftware, allow for us to continue to house onsite rather than in the cloud. We haven't yet upgraded to the cloud due to ...

"Very good product and excelent service"

What do you like best about Salesforce Field Service? The product is very well designed, you can do a lot using just the configuration front-end application. Besides the professional service stuff really try to meet the goals of the company. What do you dislike about Salesforce Field Service? The lack of support in spanish is something that need to be improved. The performances of devices is something that need to check carefully prior any purchase. Recommendations to others considering ...

"Great software for Field Service"

What do you like best about Salesforce Field Service? It works well for scheduling and work force planning for our Field Service team. What do you dislike about Salesforce Field Service? Difficulty to configure and find people that can work on the software. What problems is Salesforce Field Service solving and how is that benefiting you? Schedule optimization. Cost savings with optimization.

"Disappointing"

What do you like best about Salesforce Field Service? A good concept and provides a good workforce management solution. What do you dislike about Salesforce Field Service? We implemented ClickSoftware in our company to try and improve the way we manage our field engineers. We found that communication and willingness to resolve issues from Click was extremely poor. Click personnel and technicians constantly provided incorrect information or blamed our system for the calendar not working as ...