Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Best for Field Engineers!! "

What do you like best about Salesforce Field Service? I'm enabler and have tested this application for our Vodafone Field engineers. It is very nice and easy to track all day tasks remotely. Best tracker and ease of use are the best features which I have seen. Click team is very supportive and provides upgrade frequently. What do you dislike about Salesforce Field Service? Requires VPN connectivity as it is accessing internal resources of organization. VPN is quite painful if it is not ...

"Awesome product that will revolutionize your company!"

What do you like best about Salesforce Field Service? The design is one of my favorite overall aspects of ClickSoftware. We are able to meet many of our objectives using this software. What do you dislike about Salesforce Field Service? I think there should be more customer support in different languages. For example some of my coworkers communicate primarily in Spanish. I think they would appreciate receiving customer service help in their primary language. What problems is Salesforce ...

"Very trustworthy software. EASY TO USE!"

What do you like best about Salesforce Field Service? Ease of use. The ability to communicate with management, and gave management the ability to forward any necessary information to employees on the job. This software really connected the dots and helped management & employees effectively communicate with each other, and also have clear and concise directions and tasks. What do you dislike about Salesforce Field Service? At times the service did not work as we wanted, but customer service ...

"this soft wear is awesome for does who has their own business."

What do you like best about Salesforce Field Service? will this company need to lower their price, so more other small company can start using it for their business What do you dislike about Salesforce Field Service? I don't like the way their map is setup.. they need more improvement on this part. What problems is Salesforce Field Service solving and how is that benefiting you? customer service

"Click Software"

What do you like best about Salesforce Field Service? It's ability to schedule multiple tasks into a large resource pool. 60,000 tasks into 300 resources based on skills, locations, etc. What do you dislike about Salesforce Field Service? The licensing is expensive and you need to actively manage this part of it. Recommendations to others considering Salesforce Field Service: Ensure the cost benefit is correct What problems is Salesforce Field Service solving and how is that benefiting ...

"Use of Click for automated planning"

What do you like best about Salesforce Field Service? Automated planning, configurability, support What do you dislike about Salesforce Field Service? Abundancy of parameters to configure, expertise needed to taylor system Recommendations to others considering Salesforce Field Service: Realise that you need high expertise level to set up for your situation What problems is Salesforce Field Service solving and how is that benefiting you? Planning of workforce management with customer appointments

"Very good experience"

What do you like best about Salesforce Field Service? The way the system schedule your teams and how easy is the way to complete the tasks by technicians on mobiles. What do you dislike about Salesforce Field Service? Tech tools to configure environments and deploy new releases to production (promote to production) Recommendations to others considering Salesforce Field Service: Yes, I think that is a good tool, but It is important to chooce a good implementer that he knows the product, be ...

"Click software"

What do you like best about Salesforce Field Service? The software is extremely helpful when you are working with a field based workforce. For the most part, it is simple and easy to use but also allows for customization. What do you dislike about Salesforce Field Service? The initial set up and launch does require some support from either Click or others in order to get the most out of the tool and limit future rework. Recommendations to others considering Salesforce Field Service: Before ...

"Application Manager"

What do you like best about Salesforce Field Service? I like the integrated solution for out of the box configuration. What do you dislike about Salesforce Field Service? Customizations or a propensity to customize configuration just because a customer says they have unique needs. There is enough OOTB config items in the software suite that ClickSoftware should be able to push back on clients with pride in their products. Click used customization to gain insight into add ons and ...

"The product offers a wide variety of scheduling functions."

What do you like best about Salesforce Field Service? The scheduling capabilities of ClickSchedule is unmatched. ClickMobile is easy to deploy and maintain. The product is easy to integrate with and in context to other workforce management solutions simple to implement What do you dislike about Salesforce Field Service? Remote support can sometimes be challenging. There is no direct access to technical support from a customer perspective. Customers need to work through a partner. The other ...