Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Helps with organizing field workers ; but very expensive."

What do you like best about Salesforce Field Service? I like how we are able to distribute different tasks into diiferent resource pools. 20,000 tasks in 100 resource places , based on location , experience , and skill. What do you dislike about Salesforce Field Service? Licensing can easily become very expensive and this is a difficult hurdle for new companies just adopting this software. What problems is Salesforce Field Service solving and how is that benefiting you? Click has helped us ...

"Salesforce"

What do you like best about Salesforce Field Service? How quick and easy it is to access. Salesforce is a great thing, it’s easy to log in and put data in for my clients. What do you dislike about Salesforce Field Service? How slow the pages load sometimes, but other than that it’s pretty amazing. What problems is Salesforce Field Service solving and how is that benefiting you? I have realized how easy it is to access all of my information and data.

"All inclusive business tool"

What do you like best about Salesforce Field Service? Great organization and lots of features. What do you dislike about Salesforce Field Service? Display is a little confusing to navigate. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and taking notes for customers as well as communicating with back office.

"Helped to launch one of our biggest clients"

What do you like best about Salesforce Field Service? The ability create and implement complex and vital workflow process to our operational side of the business that puts us head of the competition. As well the configuration ability that can allow for custom changes tailored to each specific client to ensure maximum efficiency. And Salesforce support is just top notch very through. What do you dislike about Salesforce Field Service? With so much customization it can become a bit ...

"salesforce lightening"

What do you like best about Salesforce Field Service? I really like the automatic updates from emails and even the news that show up on the dashboard. What do you dislike about Salesforce Field Service? I don't like the fact that you cant FIND DUPLICATES on anything accounts for leads. What problems is Salesforce Field Service solving and how is that benefiting you? use this as our CRM to keep all customers in one data place

"salesforce"

What do you like best about Salesforce Field Service? I really like field service lightening and how easy it is to navigate. I like the daily activity reminders on the side and how you can sync your email updates. What do you dislike about Salesforce Field Service? I didn't like the transition from classic as the layout is completely different. What problems is Salesforce Field Service solving and how is that benefiting you? to generate more sales

"Click software review "

What do you like best about Salesforce Field Service? The ability to download the mobile app version What do you dislike about Salesforce Field Service? There are many versions, the professional version does not offer as many features as I would find helpful. Recommendations to others considering Salesforce Field Service: Watch the tutorial, there is more more this software offers. At first it is overwhelming but once you get the hang of it, very useful What problems is Salesforce Field ...

"Salesforce Field Service Lightning"

What do you like best about Salesforce Field Service? Optimization of field service deployments. What do you dislike about Salesforce Field Service? Cost of license of salesforce products is expensive in general. Managing who actually needs access at a given point in time is difficult to manage cost. Recommendations to others considering Salesforce Field Service: Make sure to not just implement and give everyone a license. Managing cost is important. What problems is Salesforce Field ...

"Clicking for Convenience!"

What do you like best about Salesforce Field Service? The features of this program are built to help you do the job expeditiously. It is seamless, and that is consistent through the product. What do you dislike about Salesforce Field Service? Nothing really. I enjoyed every aspect, and while I have some preferences such as shift management, there was nothing I didn’t like. What problems is Salesforce Field Service solving and how is that benefiting you? Helping me to forecast, and schedule ...

"Salesforce Lightning Review"

What do you like best about Salesforce Field Service? That everything (all information) will be available in one system. What do you dislike about Salesforce Field Service? Hard to learn and remember how to download certain information. Recommendations to others considering Salesforce Field Service: Have realistic expectations. It will take time to upload all the information in there. What problems is Salesforce Field Service solving and how is that benefiting you? Putting all information ...