Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Good product and easy to use"

What do you like best about Salesforce Field Service? This product is user friendly and easy to use. Can easily be taught to staff and is flexible. We have tried other products in the past and this product seems to be the best one the we have found so far. What do you dislike about Salesforce Field Service? There are a few quirks in the product that we have encountered along the way. There were some issues with the data saving. Recommendations to others considering Salesforce Field ...

"our sales team loves it"

What do you like best about Salesforce Field Service? our sales tems has been using sales force for many years. This has been a great tool to save leads and prospects as well as save appointments and schedule tasks. What do you dislike about Salesforce Field Service? I do not like that I cannot integrate it with my outlook. What problems is Salesforce Field Service solving and how is that benefiting you? this has solved missing leads and following up on older leads

"Great product "

What do you like best about Salesforce Field Service? I love the way the interface looks!!!!!! What do you dislike about Salesforce Field Service? I dislink how it interacts with other apps in my desctop What problems is Salesforce Field Service solving and how is that benefiting you? I have been solving sales lrovle

"A very complete CRM in the cloud and accessible from any platform"

What do you like best about Salesforce Field Service? It is very complete and robust, what I like most about this application is that I can access from where I am in the cloud, I can access from my mobile device, I like this since I can take the office anywhere I am . Also the interface is very nice and comfortable to work, and I can keep my work updated only by connecting to the internet. What do you dislike about Salesforce Field Service? What could be said against this application is a ...

"Good database, clean feel, reporting not user-friendly"

What do you like best about Salesforce Field Service? I like the ability to have a list of tasks to work on. What do you dislike about Salesforce Field Service? Reporting is very cumbersome. I can't seem to make a completely accurate report that doesn't include other colleagues data in with it. Recommendations to others considering Salesforce Field Service: none What problems is Salesforce Field Service solving and how is that benefiting you? Organization of daily tasks, metrics of overall ...

"Easy to use "

What do you like best about Salesforce Field Service? Easy to use and set up was much easier than others What do you dislike about Salesforce Field Service? More advanced admin features needed. Also support post set up What problems is Salesforce Field Service solving and how is that benefiting you? Good price for features

"A complete software"

What do you like best about Salesforce Field Service? The software have a lot of caregories and boxes of information. But A-LOT!! And it makes it very complete. What do you dislike about Salesforce Field Service? Too much information wich i dont use in a regular way gives me an extra work What problems is Salesforce Field Service solving and how is that benefiting you? It connects salesforce with telemarketing and another areas

"Great looking UI, but long ways to go"

What do you like best about Salesforce Field Service? The UI is great, and pretty easy to navigate, highly customizable and reporting is great What do you dislike about Salesforce Field Service? It slows down after awhile. Certain buttons go missing for a period of time What problems is Salesforce Field Service solving and how is that benefiting you? Ease of reporting on cases received/sent out

"Delay sometimes but very organized"

What do you like best about Salesforce Field Service? That we can be able to have system to track all guest incidents with all around the globe What do you dislike about Salesforce Field Service? Delay sometimes and too many steps to go through What problems is Salesforce Field Service solving and how is that benefiting you? Hotel incidents and guest preferences

"Helps with organizing field workers ; but very expensive."

What do you like best about Salesforce Field Service? I like how we are able to distribute different tasks into diiferent resource pools. 20,000 tasks in 100 resource places , based on location , experience , and skill. What do you dislike about Salesforce Field Service? Licensing can easily become very expensive and this is a difficult hurdle for new companies just adopting this software. What problems is Salesforce Field Service solving and how is that benefiting you? Click has helped us ...