Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

" Needs work "

What do you like best about Salesforce Field Service? There is a map involved and things can move easily What do you dislike about Salesforce Field Service? Very slow and crashes. Hardly get any work done when it start crashing What problems is Salesforce Field Service solving and how is that benefiting you? Always crashes

"Great worked program"

What do you like best about Salesforce Field Service? I think the best program of human resources management for the ease of dealing with data and simplicity of use. It allows managers to optimize resources, reduce overtime and downtime and, in parallel, increase the productivity of the organization and the strategic planning of resources. What do you dislike about Salesforce Field Service? The worst thing is that sometimes the system may fail and hang, or go slow, or present some errors ...

"It’s an alright software."

What do you like best about Salesforce Field Service? ClickSoftware is doing the job fine. You can assign field tasks to people, can reschedule. It is convinient to work with. What do you dislike about Salesforce Field Service? It could have more tools for example to be able to cancel a task even it was already assigned to someone. Recommendations to others considering Salesforce Field Service: It is ok to work with. What problems is Salesforce Field Service solving and how is that ...

"It's good"

What do you like best about Salesforce Field Service? How versatile it is and it's easy to interact within the program What do you dislike about Salesforce Field Service? The name and nothing else pretty much and oh my goodness What problems is Salesforce Field Service solving and how is that benefiting you? Very easy and saves time in my day

"Field Service Management"

What do you like best about Salesforce Field Service? As not a manager but a user on the ground, it appears that we were getting scheduled properly. What do you dislike about Salesforce Field Service? I'm not sure how well it integrated into other customer management systems that we were using. What problems is Salesforce Field Service solving and how is that benefiting you? field service management

"A powerful software, CRM that you can access from any device"

What do you like best about Salesforce Field Service? This CRM Software is a marvel, very useful and essential for all users within an organization, allows to organize the commercial strategy in the finance and investment department where I am currently working, supports more easily establishing current relationships with our customers and providers where it manages to decrease the times in the process of a negotiation, additionally it can be accessed from any place that finds me since it ...

"easy"

What do you like best about Salesforce Field Service? This is an easy program to use and very user friendly What do you dislike about Salesforce Field Service? Nothing.It is a great [roduct and easy to use What problems is Salesforce Field Service solving and how is that benefiting you? Works great to meet our needs

"Click "

What do you like best about Salesforce Field Service? Easy navigation and transmitting. I liked the calendar and the ease of keeping dates in order: The end product and analytics were subpar to a recent program I have used. What do you dislike about Salesforce Field Service? Other software works better. A recent program I found produces better information but I enjoyed using the old program. What problems is Salesforce Field Service solving and how is that benefiting you? Information with ...

"Great system and great customer service"

What do you like best about Salesforce Field Service? I love being able to talk to a real person and knowing they will always be there to help me if myself or my team encounter problems. The software really helps with productivity around the office. Very user friendly What do you dislike about Salesforce Field Service? I haven't really encountered anything I dislike about click software. Recommendations to others considering Salesforce Field Service: definitely consider Clicksoftware as an ...

"User friendly for customers and employees"

What do you like best about Salesforce Field Service? The online service booking and rescheduling frees up a lot of man power on phones. What do you dislike about Salesforce Field Service? Sometimes it can lag, so if it didn't have that problem, it would be better. What problems is Salesforce Field Service solving and how is that benefiting you? As mentioned, saves a lot of time dealing with appointment scheduling and rescheduling.