Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Click or not click: That is the question"

What do you like best about Salesforce Field Service? I like the updated technology and its features. What do you dislike about Salesforce Field Service? I dislike it because I feel like it is too hard to navigate online. What problems is Salesforce Field Service solving and how is that benefiting you? Im using it in dealing with all kinds of financial crisis. I realize two heads are always better than one.

"User Friendly CRM"

What do you like best about Salesforce Field Service? It gives best facility to add leads and not hack this anyone. What do you dislike about Salesforce Field Service? because it is taking some time and when put crediential it give OTP What problems is Salesforce Field Service solving and how is that benefiting you? I have already using Salesforce.

"Useful primarily for existing customers"

What do you like best about Salesforce Field Service? The open source nature of the product is promising but this primarily seems like a data gathering stream for Salesforce. What do you dislike about Salesforce Field Service? Helpful in principle but struggle due to generally lackluster IoT adoption outside of the domestic sphere. Recommendations to others considering Salesforce Field Service: It would be practical to wait until a better solution is presented as Salesforce's IoT approach ...

"Provides endless value, but with lots of data comes problems"

What do you like best about Salesforce Field Service? From a marketing perspective: Salesforce reporting- provides an easy way to manipulate customer data and find patterns, present customer data, and quickly draw conclusions about where Leads and Contacts are coming from. Integrations with Bizible and Marketo are a huge plus. What do you dislike about Salesforce Field Service? If you have changes you want to make in your Salesforce queue it can take a LONG time to get implemented. There ...

"Keeps everything accessible and in one place"

What do you like best about Salesforce Field Service? The warehouse aspect of it. Regardless of when I entered the data, I can access it. What do you dislike about Salesforce Field Service? The support could be better and the reports could be easier to create. What problems is Salesforce Field Service solving and how is that benefiting you? We can easily contact our clients and prospects with a few clicks.

"Field Service Lightning is great"

What do you like best about Salesforce Field Service? The thing I like best is the ease of using FSL and navigation once you learn it, which is very easy. It organizes and keeps track of everything your working on and if it's past due and gives you your stats. I use it in my Customer Relations department to keep track and work cancellation cases. What do you dislike about Salesforce Field Service? There is not much I dislike about it except on the customer service side.. It feels like you ...

"User-friendly "

What do you like best about Salesforce Field Service? This software has the best tracking when it comes down to doing more than one task. I really love that the software is upgrading their feature to make the work more efficient. What do you dislike about Salesforce Field Service? The connectivity is very slow and only requires VPN and no internet connection. In addition, your computer has to have Silverlight which is complex to setup or download. Recommendations to others considering ...

"Click software review"

What do you like best about Salesforce Field Service? I have used click for WFM processes for my client and it has been really helpful for field agents and work scheduling. What do you dislike about Salesforce Field Service? It's very slow and takes a lot of time to process. This takes a toll on the agents What problems is Salesforce Field Service solving and how is that benefiting you? We were able to assign field technicians really easy. Also you can check the scheduling time of an agent ...

"Great"

What do you like best about Salesforce Field Service? Easy to use, I would recommend definitely What do you dislike about Salesforce Field Service? Frequently operates with limited resources What problems is Salesforce Field Service solving and how is that benefiting you? Everything moves at a day pace

"FRIENDLY WAY"

What do you like best about Salesforce Field Service? fast and very friendly to use. Always ready and efficient What do you dislike about Salesforce Field Service? nothing, i think works fine and provide all that we need Recommendations to others considering Salesforce Field Service: none What problems is Salesforce Field Service solving and how is that benefiting you? clear communication