Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Probably one of the most complete and 'easier' to implement SF solutions"

What do you like best about Salesforce Field Service? As the solo implementer of SF in our organisation without the use of an implementation partner, I found Field Service to be the most intuitive and 'easier' solutions to implement. That isn't to say it was easy. The iOS and Android apps are fantastic and my team find it easy to use. There also seems to be far more development of Field Service capacities every release compared to the older SF products. I'm looking forward to the new Work ...

"Track sales force in real time"

What do you like best about Salesforce Field Service? It picks GPS location on the visits done by Field staff and you can track consolidated report in evening What do you dislike about Salesforce Field Service? Sometimes GPS location is not correctly picked Recommendations to others considering Salesforce Field Service: It is the best software to track your staff on the field for sales or collection What problems is Salesforce Field Service solving and how is that benefiting you? I can ...

"I have a 11 year of Experience in wfo"

What do you like best about Salesforce Field Service? knowledgeable articles Integrating work order What do you dislike about Salesforce Field Service? Few times when open new case, could be slow What problems is Salesforce Field Service solving and how is that benefiting you? It helps my work day go with ease and keeps me organized

"FSL can give you whatever you want -- if you're willing to put in the legwork."

What do you like best about Salesforce Field Service? If you're wondering, "can FSL do this?" the answer is almost always yes. My company implemented both FSL and SalesCloud, so I've been able to see both first-hand. If Salescloud were a top-of-the-line chef's knife, FSL would be a Swiss Army Knife with an option to bolt on an impact driver if you wanted to. I love having that capability and you certainly wind up getting more out of it than what you put in. What do you dislike about ...

"Working out the kinks"

What do you like best about Salesforce Field Service? I like everything that you showed us that it can do but we have been using the program for about 6 months and we are still working out the kinks What do you dislike about Salesforce Field Service? some of the processes should be linked, ie item shipments, if i go and receive the items it should automatically update the shipping to received. and in our system right now it does not do that Recommendations to others considering Salesforce ...

"Good in theory but app needs a lot of work"

What do you like best about Salesforce Field Service? It is easy to customize and navigate while on the desktop version. Scheduling is made easier What do you dislike about Salesforce Field Service? The app is not great. It never resolves errors. I am constantly working with my techs to address iOs and Android problems. There is not a lot of help from Salesforce regarding app problems or questions. I think since this is a relatively new feature there is a lot of progress that can be done. ...

"Perfect"

What do you like best about Salesforce Field Service? I LIKE EVERYTHING, IS SO INTUITIVE and very useful What do you dislike about Salesforce Field Service? I dislike nothing, is everything very cool What problems is Salesforce Field Service solving and how is that benefiting you? Help us make our job better

"Bueno en productividad"

What do you like best about Salesforce Field Service? Es un software genial que le ahorra trabajo y mejora más su productividad. Al ser efectivo y eficiente, le ayuda a acceder con el tiempo, por lo tanto, lo hace más involucrado con sus clientes y brindándoles satisfacción. Es muy fácil y muy comprensible. mejores análisis de cualquier tipo de servicio de campo que sea excelente en los negocios. What do you dislike about Salesforce Field Service? Me encanta la aplicación y que ha resuelto ...

"Bueno en productividad"

What do you like best about Salesforce Field Service? Es un software genial que le ahorra trabajo y mejora más su productividad. Al ser efectivo y eficiente, le ayuda a acceder con el tiempo, por lo tanto, lo hace más involucrado con sus clientes y brindándoles satisfacción. Es muy fácil y muy comprensible. mejores análisis de cualquier tipo de servicio de campo que sea excelente en los negocios. What do you dislike about Salesforce Field Service? Me encanta la aplicación y que ha resuelto ...

"An excellent software for providing solutions for field sevices"

What do you like best about Salesforce Field Service? It is a great platform that has made the work easier and simpler. The interaction with the customers has become way more easier and comfortable due they feel more happier and contented. This has lead us to get loyal users with great feedback and improved sales. What do you dislike about Salesforce Field Service? I don't find any issue and problem with this tool so i like it a lot. Recommendations to others considering Salesforce Field ...