Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Sales Manager - Medical Equipment"

What do you like best about Salesforce Field Service? Data Management Sales Planning & Tracking What do you dislike about Salesforce Field Service? Ease of mobile app/version usage and appearance. What problems is Salesforce Field Service solving and how is that benefiting you? Sales Leads Tracking with time management.

"Fabulous"

What do you like best about Salesforce Field Service? It's CRM platform I like the most. It provides wide range of services and help better in managing the client and solving their problem by using this one platform. What do you dislike about Salesforce Field Service? Nothing much I don't like about this platform except the price. Its price of each service is high compared to other platform. But apart from that everything is awesome. What problems is Salesforce Field Service solving and how ...

"Great potential!!"

What do you like best about Salesforce Field Service? It's very useful in assigning the tasks & optimizing operations. It's map feature is also quite good. Most importantly,it's easy to use. What do you dislike about Salesforce Field Service? Nothing as of now. It's quite a good tool. What problems is Salesforce Field Service solving and how is that benefiting you? With this tool, we can easily perform the real time communication, can solve customer issues & can also track them easily.

"It's a very vast tool to grasp at once. The only way one can learn is through experience"

What do you like best about Salesforce Field Service? The integration between different tools and services. 3rd party support is best in Salesforce as compared to compitition.The features are endless and constantly updating. What do you dislike about Salesforce Field Service? They charge a lot for everything, literally everything. The support sometimes doesn't know what they are talking about. There are bugs in the tool which are irritating. Recommendations to others considering Salesforce ...

"SFS"

What do you like best about Salesforce Field Service? Faster and smarter management of work orders, AI Powered scheduling of work management and knowledge articles are also available. It is also available for Mobile Applications. What do you dislike about Salesforce Field Service? Maximum limit of number of service resources available per user is only 1, and the Maximum number of active scheduling recepies per category is only 75. And There is no hard limit on the number of maintenance ...

"This technology is very useful and easy to learn Even for non IT background people understandable"

What do you like best about Salesforce Field Service? Most part is non coding Salesforce platform What do you dislike about Salesforce Field Service? Provides great infrastructure like drag and drop features What problems is Salesforce Field Service solving and how is that benefiting you? Not exactly important but it should give regular updates which is like user mostly don't need coding

"Sales"

What do you like best about Salesforce Field Service? Appointment setting Feild service analytics Mobile access Inventory management What do you dislike about Salesforce Field Service? Setup order management Identify the terrories Assign tasks Adress customer query Recommendations to others considering Salesforce Field Service: Nothing specific it's has 360 degrees What problems is Salesforce Field Service solving and how is that benefiting you? Offers solutions to the felid ...

"Field Service is good feature of salesforce which help reps to work from actual field."

What do you like best about Salesforce Field Service? I believe best part is a map which is provided as part of the field service lightning. What do you dislike about Salesforce Field Service? Customization around pin on map is not that much possible, that area can be improved. What problems is Salesforce Field Service solving and how is that benefiting you? We are solving this problem for a logistic domain company, using this feature we build a platform where on-field there rep can capture ...

"Salesforce Field service Lightning review"

What do you like best about Salesforce Field Service? Salesforce FSL is great tool when you deal for customer experiance. It also enables you to have deep customer process learning and insights on process handling What do you dislike about Salesforce Field Service? Nothing to talk about dislikes when you get hands on FSL salesforce have build decent tool. What problems is Salesforce Field Service solving and how is that benefiting you? Customer service and collaboration. Insight to the ...

"Full service tool with lots of scalability"

What do you like best about Salesforce Field Service? The user experience is effortless scalability and extensibility are also the strength. What do you dislike about Salesforce Field Service? Out of the box reporting is little weak.this problem was easily addressed via custom report Recommendations to others considering Salesforce Field Service: I highly recommend to those who are having inveterate management like system which will ease their work What problems is Salesforce Field Service ...