Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Easy to implement"

What do you like best about Salesforce Field Service? It's easy to implement. HAND HOLDING WHILE IMPLEMENTING. support is very encouraging What do you dislike about Salesforce Field Service? MORE DOCUMENTATION would be very handy. hard during initial phase of. What is the product about What problems is Salesforce Field Service solving and how is that benefiting you? Have traceability to the changes that needs attention and impact the decisions

"Field service linked to core Salesforce data"

What do you like best about Salesforce Field Service? Field service built into the Salesforce platform. Mobile app works offline which is great for agents What do you dislike about Salesforce Field Service? App customization is currently limited to certain types of updates. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of work order pipeline. Ability schedule multiple service agents from a single console.

"Limited developer customization"

What do you like best about Salesforce Field Service? No need to develop a scheduling system from the ground-up, or find an app to purchase. The mobile app, while it runs into some difficulties, allows flexible work What do you dislike about Salesforce Field Service? Difficulty during developer-side customization. Documentation, while large, does not fully support customized VF pages or actions on the GANTT chart What problems is Salesforce Field Service solving and how is that benefiting ...

"All in one solution for your operations."

What do you like best about Salesforce Field Service? Salesforce Field Service is great tool provided by Salesforce to boom and manage your operations. I am a Salesforce Certified Field Service developer working for more than 3 yrs in this knows the full potential of this tool. Salesforce is taking lot of efforts to improve its systems and make it more robust Field service help you to effectively manage your operations and streamline everything for workforce management. What do you dislike ...

"Salesforce is very good CRM"

What do you like best about Salesforce Field Service? It has all the clouds for all the business needs. What do you dislike about Salesforce Field Service? It's is costly and need toh hire development team for this. What problems is Salesforce Field Service solving and how is that benefiting you? I use it for my sales and it helps me to store all the leads data and from where it come . It's is really nice and simple to understand.

"Salesforce is a nice platform."

What do you like best about Salesforce Field Service? Salesforce have really nice platform with user-friendly UX. Simple to understand. What do you dislike about Salesforce Field Service? Have to hire special developer with proper skill to done any work. What problems is Salesforce Field Service solving and how is that benefiting you? It solves every cloud problem with there simply interface.

"Review-Salesforce (Helping hand)"

What do you like best about Salesforce Field Service? The easy Customizable Reporting feature is the best thing for me. What do you dislike about Salesforce Field Service? It is so easy to create a report that I end up creating many reports :) What problems is Salesforce Field Service solving and how is that benefiting you? We are able to keep a track of our prospects, and clients in different buckets

"Good to start"

What do you like best about Salesforce Field Service? Scheduling, optimization, mobile app workforce What do you dislike about Salesforce Field Service? Sometimes when opening up a new case, can be slow. What problems is Salesforce Field Service solving and how is that benefiting you? Easy integration, low code no code, better performance.

"Easy to configure and have powerful fatures"

What do you like best about Salesforce Field Service? Defining teams, and their territories and also can define working hours What do you dislike about Salesforce Field Service? Sometimes the configuration looks too much complicated Recommendations to others considering Salesforce Field Service: If any company have on-site work then FSL is the best match for them What problems is Salesforce Field Service solving and how is that benefiting you? We can dispatch Technicians to their jobs.

"It was amazing to use Salesforce field service it provides various features."

What do you like best about Salesforce Field Service? It is cost efficient enterprises CRM software What do you dislike about Salesforce Field Service? I think proper guide book will help more. Recommendations to others considering Salesforce Field Service: Provide guide and docs What problems is Salesforce Field Service solving and how is that benefiting you? Provide a comprehensive view of workforce management.It involves providing services to customers beyond office or site