Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Salesforce field service"

What do you like best about Salesforce Field Service? The inbuilt scheduling feature tha Salesforce Fiels Service offers is outstanding. It calculates the travel time, technician availabilty, work duration etc which helps business more productive.Inventory management in salesforce field service is also an excellent feature. What do you dislike about Salesforce Field Service? Sync issues in field service mobile app. What problems is Salesforce Field Service solving and how is that benefiting ...

"Birds-eye view of all team members and scheduled appointments"

What do you like best about Salesforce Field Service? Guided setup, Mobile App , pre defined APIs and ease of use What do you dislike about Salesforce Field Service? Nothing specific, it is quite useful for any service industry What problems is Salesforce Field Service solving and how is that benefiting you? Schedules, field trips and end to end tracking

"Best customer management software"

What do you like best about Salesforce Field Service? ease of use accross multiple verticles makes it one of the best software in business. What do you dislike about Salesforce Field Service? support litle customization which can be annoying at times. What problems is Salesforce Field Service solving and how is that benefiting you? Salesforce Field Service helped my org serve customer in a systematic manner.

"From Chaos to Clarity: How Salesforce Field Service Simplified Our Work"

What do you like best about Salesforce Field Service? I really appreciate how Salesforce Field Service streamlines operations, offers real-time visibility, and enhances customer experiences. Its user-friendly interface, mobile access, and integration capabilities also stand out. What do you dislike about Salesforce Field Service? Getting the configuration right in Salesforce Field Service can be a bit intricate and time-intensive. Tailoring the platform to match exact business needs might ...

"Salesforce field service"

What do you like best about Salesforce Field Service? Salesforce field service is good product. Intelligent scheduling capabilities stands out as its best feature. Best user interface. What do you dislike about Salesforce Field Service? Can't upload large files. Configuration process is complex. What problems is Salesforce Field Service solving and how is that benefiting you? Able to manage multiple requests and data for servicing

"Good product for the workforce apart from some standard limitations."

What do you like best about Salesforce Field Service? Offline capabilities and LWC support are awesome. What do you dislike about Salesforce Field Service? Data real time sync delays even if in online. What problems is Salesforce Field Service solving and how is that benefiting you? Solving real time effective dynamic schedule and dispatching of workforce and completing of work

"Field Service Review"

What do you like best about Salesforce Field Service? The mobile App. Very user friendly and helpful for field service technicians. The service reports getting generated on the spot with customer signature is amazing. What do you dislike about Salesforce Field Service? Mobile flows being restrictive. Mobile screen flow being limited to using free flowing text. Not able to do much with the mobile screen flows for iterative records display. What problems is Salesforce Field Service solving ...

"Salesforce best CRM"

What do you like best about Salesforce Field Service? Salesforce have great capacity to mamage huge customer base compared to others. What do you dislike about Salesforce Field Service? UI is not very effective and eye catching. What problems is Salesforce Field Service solving and how is that benefiting you? Database

"One of the best salesforce product that provide exceptional on-site Service to customers."

What do you like best about Salesforce Field Service? the thing I like about field service is prompt time management by team and schedule work accordingly and also provides very quick responses to acknowledge the service. also, it tracks the updated job status What do you dislike about Salesforce Field Service? we have a requirement to relate a customer object with a specific time slot to be set but this we can not achieve here in Field service so this was disliked sometimes, similarly, it ...

"There is a learning curve in the beginning especially for career shifters like me."

What do you like best about Salesforce Field Service? You can do almost anything on Salesforce - call, text, email marketing campaigns. What do you dislike about Salesforce Field Service? Bulk importing could take a few minutes, sometimes error occurs. What problems is Salesforce Field Service solving and how is that benefiting you? When preparing an email marketing campaign, we can easily track each prospect and mark them accordingly. It helps us gain insight and reshift our focus for growth.