Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Great system but could be smoother interface"

What do you like best about Salesforce Field Service? Ability to have all activity in one section What do you dislike about Salesforce Field Service? Hard for techs in the field to navigate in the field What problems is Salesforce Field Service solving and how is that benefiting you? Solution antilitics are a great bonus

"Not yet widely known in Finland"

What do you like best about Salesforce Field Service? One platform, SaaS, UI, One platform, SaaS, UI What do you dislike about Salesforce Field Service? Mobile app, mobile access mgmt, Mobile app, mobile access mgmt What problems is Salesforce Field Service solving and how is that benefiting you? Process automation, overall efficiency

"Field services for an energy company"

What do you like best about Salesforce Field Service? Ability to setup a work order, service appointment, get customer signature on mobile device and send sms texting What do you dislike about Salesforce Field Service? More flexibility in dispatching module Need more features What problems is Salesforce Field Service solving and how is that benefiting you? Reducing reliance on paper forms and improving efficiency

"Good product"

What do you like best about Salesforce Field Service? It's a solid product with good user friendly features and visuals. I'd like to understand the product roadmap better to better enhance our business. Definitely better than the competition. What do you dislike about Salesforce Field Service? It's missing original components of Click such as limitations around custom objectives like Same site. It also has some issues around shift capabilities which can be improved upon and causes issues ...

"Great Product"

What do you like best about Salesforce Field Service? Makes easy to connect, organize and stay on top of things. What do you dislike about Salesforce Field Service? No complaints as of now. Everything seems to be going well. What problems is Salesforce Field Service solving and how is that benefiting you? Bringing organization together, organizing issues and helping stay on top of things

"Field Service Lightning"

What do you like best about Salesforce Field Service? When implemented correctly (for the out of the box use case) it works great. If you are wanting something easily customizable for different situations though it's not. What do you dislike about Salesforce Field Service? It is expensive, hard to implement, and very complicated. I did it for 3 different companies and every time it was very stressful to do. What problems is Salesforce Field Service solving and how is that benefiting ...

"Great product"

What do you like best about Salesforce Field Service? Mobile app and dispatcher console. Work order management What do you dislike about Salesforce Field Service? No offline support natively. Dispatcher console not in mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Our agents go and fix the problems with machines that the customers report. Work order management is great

"Just starting, find the the solution"

What do you like best about Salesforce Field Service? Territory assignments and scheduling thru Service Cloud. What do you dislike about Salesforce Field Service? Limited mapping for best routing and adding priority visits. What problems is Salesforce Field Service solving and how is that benefiting you? Routing and scheduling with new rates and promotion visits.

"Easily connect field technicians to support staff"

What do you like best about Salesforce Field Service? Ability to bring in details and photos to central database so that our office staff can support them as much as possible. Native app makes use of camera to capture conten What do you dislike about Salesforce Field Service? Additional flexibility and customizability would help with matching the tool to the business needs. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of technician utilization ...

"Digital Transformation Director"

What do you like best about Salesforce Field Service? Preventative maintenance scheduling, dispatching optimization, real-time customer notification, geo-location tracking of our mechanics, etc. What do you dislike about Salesforce Field Service? Need more enhancements and capabilities in FSL mobile app, need more features on scheduling policies, UI/UX improvements... What problems is Salesforce Field Service solving and how is that benefiting you? Our mechanics need a modern field service ...