Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Not yet widely known in Finland"

What do you like best about Salesforce Field Service? One platform, SaaS, UI, One platform, SaaS, UI What do you dislike about Salesforce Field Service? Mobile app, mobile access mgmt, Mobile app, mobile access mgmt What problems is Salesforce Field Service solving and how is that benefiting you? Process automation, overall efficiency

"Works well for some service business but needs heavy customization for others"

What do you like best about Salesforce Field Service? Dispatchability of resources can be integrated with Sales Cloud with relative ease. What do you dislike about Salesforce Field Service? Event management or Asset Downtime Periods are still not available with Global/Einstein Search. What problems is Salesforce Field Service solving and how is that benefiting you? The need to move from Click and still be able to manage service operations.

"Very positive. I was thrilled to see a better option for lead tracking"

What do you like best about Salesforce Field Service? It has the ability to distribute and then allocate territories to users What do you dislike about Salesforce Field Service? Manual entry of potential budgets. I would like the ability to upload and parse a document What problems is Salesforce Field Service solving and how is that benefiting you? It is allowing my team to review our pipeline

"Field Service on iPad"

What do you like best about Salesforce Field Service? I like the native features that are implemented on the Apple platform. It makes the app more intuitive and efficient. What do you dislike about Salesforce Field Service? I don't like lagging web experiences in the app when connectivity is challenges. What problems is Salesforce Field Service solving and how is that benefiting you? Help provide service to our customera

"Easily connect field technicians to support staff"

What do you like best about Salesforce Field Service? Ability to bring in details and photos to central database so that our office staff can support them as much as possible. Native app makes use of camera to capture conten What do you dislike about Salesforce Field Service? Additional flexibility and customizability would help with matching the tool to the business needs. What problems is Salesforce Field Service solving and how is that benefiting you? Visibility of technician utilization ...

"Field Service Lightning"

What do you like best about Salesforce Field Service? When implemented correctly (for the out of the box use case) it works great. If you are wanting something easily customizable for different situations though it's not. What do you dislike about Salesforce Field Service? It is expensive, hard to implement, and very complicated. I did it for 3 different companies and every time it was very stressful to do. What problems is Salesforce Field Service solving and how is that benefiting ...

"Field service for all"

What do you like best about Salesforce Field Service? Field service provides a great base for everything you need to do for a business who provide on ground support/ services. Out of the box scheduling policies. The field service dispatcher console What do you dislike about Salesforce Field Service? Offline capability and ability to use of lightning web components for custom Ui What problems is Salesforce Field Service solving and how is that benefiting you? Business problems like reducing ...

"Assoc Manger"

What do you like best about Salesforce Field Service? Mobile application for field user, simplistic design What do you dislike about Salesforce Field Service? Lacks certain features and functions. Currently no concept of "capacity" for field service technician. Need to know how much "space" is on a given vehicle What problems is Salesforce Field Service solving and how is that benefiting you? Algorithm based routing

"Super effective"

What do you like best about Salesforce Field Service? FSL is a really impactful tool that lets us get agents to the service locations they need to be at on time and efficiently. What do you dislike about Salesforce Field Service? Territory management can become an issue, but you can design territories so they work. What problems is Salesforce Field Service solving and how is that benefiting you? We get out folks to the right house extremely efficiently.

"Not the greatest"

What do you like best about Salesforce Field Service? I love the idea it portrayed when we went through the demo process as well the work I did with our field service light int architect. It would be extremely helpful in the use cases we had. What do you dislike about Salesforce Field Service? It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience ...