Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Digital Transformation Director"

What do you like best about Salesforce Field Service? Preventative maintenance scheduling, dispatching optimization, real-time customer notification, geo-location tracking of our mechanics, etc. What do you dislike about Salesforce Field Service? Need more enhancements and capabilities in FSL mobile app, need more features on scheduling policies, UI/UX improvements... What problems is Salesforce Field Service solving and how is that benefiting you? Our mechanics need a modern field service ...

"Great system but could be smoother interface"

What do you like best about Salesforce Field Service? Ability to have all activity in one section What do you dislike about Salesforce Field Service? Hard for techs in the field to navigate in the field What problems is Salesforce Field Service solving and how is that benefiting you? Solution antilitics are a great bonus

"Super effective"

What do you like best about Salesforce Field Service? FSL is a really impactful tool that lets us get agents to the service locations they need to be at on time and efficiently. What do you dislike about Salesforce Field Service? Territory management can become an issue, but you can design territories so they work. What problems is Salesforce Field Service solving and how is that benefiting you? We get out folks to the right house extremely efficiently.

"Works well for some service business but needs heavy customization for others"

What do you like best about Salesforce Field Service? Dispatchability of resources can be integrated with Sales Cloud with relative ease. What do you dislike about Salesforce Field Service? Event management or Asset Downtime Periods are still not available with Global/Einstein Search. What problems is Salesforce Field Service solving and how is that benefiting you? The need to move from Click and still be able to manage service operations.

"Easy to Initiate"

What do you like best about Salesforce Field Service? Helpful application for our technicians to use and adopt. What do you dislike about Salesforce Field Service? A little hard to follow on small devices (feedback from techs) What problems is Salesforce Field Service solving and how is that benefiting you? We were using email to communicate to techs before - now have assignments and data insight

"Good tool for creating service appointments to dispatch reps to kiosk events."

What do you like best about Salesforce Field Service? Makes it easy to allocate a rep to a given event, taking into account their schedule, skills, etc... Managers have the ability to dispatch reps right from within salesforce or the dispatcher console. What do you dislike about Salesforce Field Service? When creating a service appointment using the get candidates button, the top field does not defualt to "create new appointment", therefore transferring an existing appointment to a new rep ...

"Assoc Manger"

What do you like best about Salesforce Field Service? Mobile application for field user, simplistic design What do you dislike about Salesforce Field Service? Lacks certain features and functions. Currently no concept of "capacity" for field service technician. Need to know how much "space" is on a given vehicle What problems is Salesforce Field Service solving and how is that benefiting you? Algorithm based routing

"Not yet widely known in Finland"

What do you like best about Salesforce Field Service? One platform, SaaS, UI, One platform, SaaS, UI What do you dislike about Salesforce Field Service? Mobile app, mobile access mgmt, Mobile app, mobile access mgmt What problems is Salesforce Field Service solving and how is that benefiting you? Process automation, overall efficiency

"Not the greatest"

What do you like best about Salesforce Field Service? I love the idea it portrayed when we went through the demo process as well the work I did with our field service light int architect. It would be extremely helpful in the use cases we had. What do you dislike about Salesforce Field Service? It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience ...

"Field Service Lightning"

What do you like best about Salesforce Field Service? When implemented correctly (for the out of the box use case) it works great. If you are wanting something easily customizable for different situations though it's not. What do you dislike about Salesforce Field Service? It is expensive, hard to implement, and very complicated. I did it for 3 different companies and every time it was very stressful to do. What problems is Salesforce Field Service solving and how is that benefiting ...