Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Field service cloud"

What do you like best about Salesforce Field Service? Easy to manage contractors and time cards and etc. What do you dislike about Salesforce Field Service? Could be better user friendly on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? Time cards, installations

"The importance of field service solutions"

What do you like best about Salesforce Field Service? The field service app is providing not only a better experience for our customers but for our employees as well. The utilization has improved the quality of life for our employees, which creates greater retention in positions that are hard to keep. What do you dislike about Salesforce Field Service? I wish I had a magic wand to make user adoption so easy that we don't have to spend any time trying to figure out how we increase or speed ...

"Efficient and Organized Way to Track Cases"

What do you like best about Salesforce Field Service? The userfriendlyness of the application and how easy it is to stay organized with task and reports. Our Leadership appreciates the schedules and reporting. What do you dislike about Salesforce Field Service? The mobile application is difficult to customize for our techs have trouble using it. We also have a unique use case for our stores and I ternal techs that make it difficult to use FSL correcy What problems is Salesforce Field ...

"Implementation Manager"

What do you like best about Salesforce Field Service? Provides efficiency and productivity gains across the org for both field and support users What do you dislike about Salesforce Field Service? Limitations in the mobile app and in managing territories- but both are getting better fast! What problems is Salesforce Field Service solving and how is that benefiting you? Route optimization, customer contact and experience, job streamlining and satisfaction

"Product owner"

What do you like best about Salesforce Field Service? The visibility into resources and flexibility to use across our company for different users What do you dislike about Salesforce Field Service? The tiny gannt chart. But that could be my eyes What problems is Salesforce Field Service solving and how is that benefiting you? Visibility and flexibility to add resources at any time and see all in one spot, also integration

"Service Cloud runs our business"

What do you like best about Salesforce Field Service? Tracking all our assets and working with our partners What do you dislike about Salesforce Field Service? Having to purchase all the licenses and training all our userss What problems is Salesforce Field Service solving and how is that benefiting you? Maintenance and assets tracking

"Great if you’re a service company"

What do you like best about Salesforce Field Service? The best thing about field service is the console for our dispatchers and the app for our technicians. What do you dislike about Salesforce Field Service? How much you have to build in order to take advantage of the out of the box features. Especially inventory for our technicians. What problems is Salesforce Field Service solving and how is that benefiting you? Letting us manage technicians, dispatch work orders to them, and tracking ...

"Productivity redefined"

What do you like best about Salesforce Field Service? Efficiency for field service operations, simplicity for firld seevice techs and ease of reconciliation for operarions team What do you dislike about Salesforce Field Service? Not having enough insights on field service operations What problems is Salesforce Field Service solving and how is that benefiting you? Retionalize field service business functions

"Operations Admin"

What do you like best about Salesforce Field Service? Field Service let's us get a better control over improving the field service experience for our field techs and customers. We used Sedona suite and it wasn't anywhere near the capability. What do you dislike about Salesforce Field Service? Territory management is locked behind licenses for techs that will never use it. What problems is Salesforce Field Service solving and how is that benefiting you? Gaining full visibility for work order ...

"Good tool for creating service appointments to dispatch reps to kiosk events."

What do you like best about Salesforce Field Service? Makes it easy to allocate a rep to a given event, taking into account their schedule, skills, etc... Managers have the ability to dispatch reps right from within salesforce or the dispatcher console. What do you dislike about Salesforce Field Service? When creating a service appointment using the get candidates button, the top field does not defualt to "create new appointment", therefore transferring an existing appointment to a new rep ...