Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Field Service on iPad"

What do you like best about Salesforce Field Service? I like the native features that are implemented on the Apple platform. It makes the app more intuitive and efficient. What do you dislike about Salesforce Field Service? I don't like lagging web experiences in the app when connectivity is challenges. What problems is Salesforce Field Service solving and how is that benefiting you? Help provide service to our customera

"Very positive. I was thrilled to see a better option for lead tracking"

What do you like best about Salesforce Field Service? It has the ability to distribute and then allocate territories to users What do you dislike about Salesforce Field Service? Manual entry of potential budgets. I would like the ability to upload and parse a document What problems is Salesforce Field Service solving and how is that benefiting you? It is allowing my team to review our pipeline

"Just starting, find the the solution"

What do you like best about Salesforce Field Service? Territory assignments and scheduling thru Service Cloud. What do you dislike about Salesforce Field Service? Limited mapping for best routing and adding priority visits. What problems is Salesforce Field Service solving and how is that benefiting you? Routing and scheduling with new rates and promotion visits.

"Great product"

What do you like best about Salesforce Field Service? Mobile app and dispatcher console. Work order management What do you dislike about Salesforce Field Service? No offline support natively. Dispatcher console not in mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Our agents go and fix the problems with machines that the customers report. Work order management is great

"Field Service: Scalability"

What do you like best about Salesforce Field Service? Being able to get real time information to manage a large field service team. What do you dislike about Salesforce Field Service? Having the ability to connect with multiple customers API requires a lot of time from service delivery. What problems is Salesforce Field Service solving and how is that benefiting you? Ability to dispatch field technicians to multiple customers across a large footprint.

"Field services for an energy company"

What do you like best about Salesforce Field Service? Ability to setup a work order, service appointment, get customer signature on mobile device and send sms texting What do you dislike about Salesforce Field Service? More flexibility in dispatching module Need more features What problems is Salesforce Field Service solving and how is that benefiting you? Reducing reliance on paper forms and improving efficiency

"Great Product"

What do you like best about Salesforce Field Service? Makes easy to connect, organize and stay on top of things. What do you dislike about Salesforce Field Service? No complaints as of now. Everything seems to be going well. What problems is Salesforce Field Service solving and how is that benefiting you? Bringing organization together, organizing issues and helping stay on top of things

"Field Service Review"

What do you like best about Salesforce Field Service? Has a flexible and robust scheduling capability for a filed service work force. What do you dislike about Salesforce Field Service? We attempted to leverage field service for an optional scheduling scenario for our sales team but it wasn't robust enough to handle multiple variables. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling for field resources to show up to address a problem with a customer.

"Good product"

What do you like best about Salesforce Field Service? It's a solid product with good user friendly features and visuals. I'd like to understand the product roadmap better to better enhance our business. Definitely better than the competition. What do you dislike about Salesforce Field Service? It's missing original components of Click such as limitations around custom objectives like Same site. It also has some issues around shift capabilities which can be improved upon and causes issues ...

"Field service"

What do you like best about Salesforce Field Service? It is an easy and convenient tracker application. Scheduling field visits made comfortable with fewer clicks. What do you dislike about Salesforce Field Service? Calendar option can be more descriptive. What problems is Salesforce Field Service solving and how is that benefiting you? My previous company used field service and it was an easy tracker application for appointments that were scheduled. Date and time can be easily rescheduled. ...