Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Field service cloud"

What do you like best about Salesforce Field Service? Easy to manage contractors and time cards and etc. What do you dislike about Salesforce Field Service? Could be better user friendly on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? Time cards, installations

"The importance of field service solutions"

What do you like best about Salesforce Field Service? The field service app is providing not only a better experience for our customers but for our employees as well. The utilization has improved the quality of life for our employees, which creates greater retention in positions that are hard to keep. What do you dislike about Salesforce Field Service? I wish I had a magic wand to make user adoption so easy that we don't have to spend any time trying to figure out how we increase or speed ...

"Efficient and Organized Way to Track Cases"

What do you like best about Salesforce Field Service? The userfriendlyness of the application and how easy it is to stay organized with task and reports. Our Leadership appreciates the schedules and reporting. What do you dislike about Salesforce Field Service? The mobile application is difficult to customize for our techs have trouble using it. We also have a unique use case for our stores and I ternal techs that make it difficult to use FSL correcy What problems is Salesforce Field ...

"Implementation Manager"

What do you like best about Salesforce Field Service? Provides efficiency and productivity gains across the org for both field and support users What do you dislike about Salesforce Field Service? Limitations in the mobile app and in managing territories- but both are getting better fast! What problems is Salesforce Field Service solving and how is that benefiting you? Route optimization, customer contact and experience, job streamlining and satisfaction

"Product owner"

What do you like best about Salesforce Field Service? The visibility into resources and flexibility to use across our company for different users What do you dislike about Salesforce Field Service? The tiny gannt chart. But that could be my eyes What problems is Salesforce Field Service solving and how is that benefiting you? Visibility and flexibility to add resources at any time and see all in one spot, also integration

"Service Cloud runs our business"

What do you like best about Salesforce Field Service? Tracking all our assets and working with our partners What do you dislike about Salesforce Field Service? Having to purchase all the licenses and training all our userss What problems is Salesforce Field Service solving and how is that benefiting you? Maintenance and assets tracking

"Field Service on iPad"

What do you like best about Salesforce Field Service? I like the native features that are implemented on the Apple platform. It makes the app more intuitive and efficient. What do you dislike about Salesforce Field Service? I don't like lagging web experiences in the app when connectivity is challenges. What problems is Salesforce Field Service solving and how is that benefiting you? Help provide service to our customera

"Very positive. I was thrilled to see a better option for lead tracking"

What do you like best about Salesforce Field Service? It has the ability to distribute and then allocate territories to users What do you dislike about Salesforce Field Service? Manual entry of potential budgets. I would like the ability to upload and parse a document What problems is Salesforce Field Service solving and how is that benefiting you? It is allowing my team to review our pipeline

"Offline working"

What do you like best about Salesforce Field Service? Its awesome to see some amazing features coming in for flow What do you dislike about Salesforce Field Service? So we have a use case where our customers were in offline area for 7-8 days and they were unable to access the app after 3-4 days What problems is Salesforce Field Service solving and how is that benefiting you? Entire agent based workflow is very well addressed

"Most configurable solution on the market"

What do you like best about Salesforce Field Service? The Field Service Mobile App is highly configurable by using FSL mobile Flows or Lightning Web Components. We could decrease our time to fix rate by implementing FSL What do you dislike about Salesforce Field Service? The offline capabilities should be improved. We need all of our products available in offline mode. We already hit the limits of the briefcase builder. The app is not optimized for global operating service resources. ...