Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Great product"

What do you like best about Salesforce Field Service? Mobile app and dispatcher console. Work order management What do you dislike about Salesforce Field Service? No offline support natively. Dispatcher console not in mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Our agents go and fix the problems with machines that the customers report. Work order management is great

"Just starting, find the the solution"

What do you like best about Salesforce Field Service? Territory assignments and scheduling thru Service Cloud. What do you dislike about Salesforce Field Service? Limited mapping for best routing and adding priority visits. What problems is Salesforce Field Service solving and how is that benefiting you? Routing and scheduling with new rates and promotion visits.

"Digital Transformation Director"

What do you like best about Salesforce Field Service? Preventative maintenance scheduling, dispatching optimization, real-time customer notification, geo-location tracking of our mechanics, etc. What do you dislike about Salesforce Field Service? Need more enhancements and capabilities in FSL mobile app, need more features on scheduling policies, UI/UX improvements... What problems is Salesforce Field Service solving and how is that benefiting you? Our mechanics need a modern field service ...

"Field Service Review"

What do you like best about Salesforce Field Service? Has a flexible and robust scheduling capability for a filed service work force. What do you dislike about Salesforce Field Service? We attempted to leverage field service for an optional scheduling scenario for our sales team but it wasn't robust enough to handle multiple variables. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling for field resources to show up to address a problem with a customer.

"Field service"

What do you like best about Salesforce Field Service? It is an easy and convenient tracker application. Scheduling field visits made comfortable with fewer clicks. What do you dislike about Salesforce Field Service? Calendar option can be more descriptive. What problems is Salesforce Field Service solving and how is that benefiting you? My previous company used field service and it was an easy tracker application for appointments that were scheduled. Date and time can be easily rescheduled. ...

"Field Service: Scalability"

What do you like best about Salesforce Field Service? Being able to get real time information to manage a large field service team. What do you dislike about Salesforce Field Service? Having the ability to connect with multiple customers API requires a lot of time from service delivery. What problems is Salesforce Field Service solving and how is that benefiting you? Ability to dispatch field technicians to multiple customers across a large footprint.

"Offline working"

What do you like best about Salesforce Field Service? Its awesome to see some amazing features coming in for flow What do you dislike about Salesforce Field Service? So we have a use case where our customers were in offline area for 7-8 days and they were unable to access the app after 3-4 days What problems is Salesforce Field Service solving and how is that benefiting you? Entire agent based workflow is very well addressed

"Field Service learn experience"

What do you like best about Salesforce Field Service? The ability for a manager to redirect work. What do you dislike about Salesforce Field Service? That even that is a very friendly tool for managing, people resistance to change is still the same. I would not say that it is a Field Service problem. What problems is Salesforce Field Service solving and how is that benefiting you? Improve the way we handle SLAs and contracts

"Field Service Amazing"

What do you like best about Salesforce Field Service? Field Service makes navigation while in field easier and smoother. We have configured the app to allow simple usage. What do you dislike about Salesforce Field Service? The app needs to be more eye appealing and colors updated What problems is Salesforce Field Service solving and how is that benefiting you? Mobil's techs accepting real time calls

"Service Coordination made Easy"

What do you like best about Salesforce Field Service? My favorite part of Field Service is the Gantt and coordinating Field Service Engineers. What do you dislike about Salesforce Field Service? Would like more flexibility on the gantt What problems is Salesforce Field Service solving and how is that benefiting you? Service coordination. Tracking skillsets and georgrapic of Field Service Engineers