Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...

"The Salesforce field service is incredible!"

What do you like best about Salesforce Field Service? Having the right tools and resources is very helpful! What do you dislike about Salesforce Field Service? There is nothing I can say negative about the service. What problems is Salesforce Field Service solving and how is that benefiting you? Transportation and Logistics

"First timer"

What do you like best about Salesforce Field Service? Simplicity and configurability helps us streamline the workflows for our technicians. What do you dislike about Salesforce Field Service? Pricing structure is a bit on the high end. What problems is Salesforce Field Service solving and how is that benefiting you? Efficiency for our field technicians.

"A Field service solution that only gets better"

What do you like best about Salesforce Field Service? As a product manager, I love that the product continues to evolve and improve in ways I can take advantage of out of the box. What do you dislike about Salesforce Field Service? Often we need to customize too much just to make it fit our needs. What problems is Salesforce Field Service solving and how is that benefiting you? Enabling the right people to get to the right place on time to deliver exceptional services

"Great system but could be smoother interface"

What do you like best about Salesforce Field Service? Ability to have all activity in one section What do you dislike about Salesforce Field Service? Hard for techs in the field to navigate in the field What problems is Salesforce Field Service solving and how is that benefiting you? Solution antilitics are a great bonus

"Easy to Initiate"

What do you like best about Salesforce Field Service? Helpful application for our technicians to use and adopt. What do you dislike about Salesforce Field Service? A little hard to follow on small devices (feedback from techs) What problems is Salesforce Field Service solving and how is that benefiting you? We were using email to communicate to techs before - now have assignments and data insight

"Most configurable solution on the market"

What do you like best about Salesforce Field Service? The Field Service Mobile App is highly configurable by using FSL mobile Flows or Lightning Web Components. We could decrease our time to fix rate by implementing FSL What do you dislike about Salesforce Field Service? The offline capabilities should be improved. We need all of our products available in offline mode. We already hit the limits of the briefcase builder. The app is not optimized for global operating service resources. ...

"Field services for an energy company"

What do you like best about Salesforce Field Service? Ability to setup a work order, service appointment, get customer signature on mobile device and send sms texting What do you dislike about Salesforce Field Service? More flexibility in dispatching module Need more features What problems is Salesforce Field Service solving and how is that benefiting you? Reducing reliance on paper forms and improving efficiency

"Good product"

What do you like best about Salesforce Field Service? It's a solid product with good user friendly features and visuals. I'd like to understand the product roadmap better to better enhance our business. Definitely better than the competition. What do you dislike about Salesforce Field Service? It's missing original components of Click such as limitations around custom objectives like Same site. It also has some issues around shift capabilities which can be improved upon and causes issues ...

"Great Product"

What do you like best about Salesforce Field Service? Makes easy to connect, organize and stay on top of things. What do you dislike about Salesforce Field Service? No complaints as of now. Everything seems to be going well. What problems is Salesforce Field Service solving and how is that benefiting you? Bringing organization together, organizing issues and helping stay on top of things