Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Dreamforce AI Conference"

What do you like best about Salesforce Field Service? Ease of resource scheduling and dispatch. What do you dislike about Salesforce Field Service? The inability to create resources availability reports. What problems is Salesforce Field Service solving and how is that benefiting you? Resource dispatch and scheduling.

"Salesforce Field Service Review"

What do you like best about Salesforce Field Service? We like the ability to provide value to our Service reps and reduce the time it takes to find information What do you dislike about Salesforce Field Service? The ability to customize could benifit from more pre built conectors What problems is Salesforce Field Service solving and how is that benefiting you? This gives us a 360 degree view and complete picture of the workforce service manaement

"Buggy"

What do you like best about Salesforce Field Service? I love the dispatching capabilities - it's super powerful. What do you dislike about Salesforce Field Service? But the mobile app for field service is so buggy it's almost unusable. There is very poor UX for technicians. I hope this can get better and be up to the high standards of the Gantt. What problems is Salesforce Field Service solving and how is that benefiting you? We are able to remotely see the plan for service sites but ...

"Implementation Manager"

What do you like best about Salesforce Field Service? Provides efficiency and productivity gains across the org for both field and support users What do you dislike about Salesforce Field Service? Limitations in the mobile app and in managing territories- but both are getting better fast! What problems is Salesforce Field Service solving and how is that benefiting you? Route optimization, customer contact and experience, job streamlining and satisfaction

"Field service cloud"

What do you like best about Salesforce Field Service? Easy to manage contractors and time cards and etc. What do you dislike about Salesforce Field Service? Could be better user friendly on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? Time cards, installations

"Service Cloud runs our business"

What do you like best about Salesforce Field Service? Tracking all our assets and working with our partners What do you dislike about Salesforce Field Service? Having to purchase all the licenses and training all our userss What problems is Salesforce Field Service solving and how is that benefiting you? Maintenance and assets tracking

"Service Coordination made Easy"

What do you like best about Salesforce Field Service? My favorite part of Field Service is the Gantt and coordinating Field Service Engineers. What do you dislike about Salesforce Field Service? Would like more flexibility on the gantt What problems is Salesforce Field Service solving and how is that benefiting you? Service coordination. Tracking skillsets and georgrapic of Field Service Engineers

"Field Service Amazing"

What do you like best about Salesforce Field Service? Field Service makes navigation while in field easier and smoother. We have configured the app to allow simple usage. What do you dislike about Salesforce Field Service? The app needs to be more eye appealing and colors updated What problems is Salesforce Field Service solving and how is that benefiting you? Mobil's techs accepting real time calls

"Efficient and Organized Way to Track Cases"

What do you like best about Salesforce Field Service? The userfriendlyness of the application and how easy it is to stay organized with task and reports. Our Leadership appreciates the schedules and reporting. What do you dislike about Salesforce Field Service? The mobile application is difficult to customize for our techs have trouble using it. We also have a unique use case for our stores and I ternal techs that make it difficult to use FSL correcy What problems is Salesforce Field ...

"Product owner"

What do you like best about Salesforce Field Service? The visibility into resources and flexibility to use across our company for different users What do you dislike about Salesforce Field Service? The tiny gannt chart. But that could be my eyes What problems is Salesforce Field Service solving and how is that benefiting you? Visibility and flexibility to add resources at any time and see all in one spot, also integration