Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"Complex for big easy for small"

What do you like best about Salesforce Field Service? Fsl makes life of service members much easier. I like it when service user can have weekly schedule in his hands and review what are needed during this or next week. What do you dislike about Salesforce Field Service? Offline functionality makes it sometimes not that responsive what desktop Salesforce does. In countries like Finland where mobile data is cheap and there is no concerns about coverage or data usage. What problems is ...

"Using Field Service for a telecommunications company"

What do you like best about Salesforce Field Service? The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. What do you dislike about Salesforce Field Service? We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. What problems is Salesforce Field ...

"Good product needs improvement for mobile app"

What do you like best about Salesforce Field Service? Unified experience across the board and integration with other apps What do you dislike about Salesforce Field Service? Mobile app is not upto the mark needs major improvement, we ended up making our own What problems is Salesforce Field Service solving and how is that benefiting you? Home delivery service

"Still limited by technicians quantity"

What do you like best about Salesforce Field Service? It is pretty easy to coordinate new services What do you dislike about Salesforce Field Service? Still limited about technicians quantity per territory What problems is Salesforce Field Service solving and how is that benefiting you? Gold teams and urgency requests, solving dynamic solutions when teams are overwhelmed

"No mor paper routes!"

What do you like best about Salesforce Field Service? Mobile app for drivers and ability to route all deliveries. What do you dislike about Salesforce Field Service? When calling client can't hide personal phone number. What problems is Salesforce Field Service solving and how is that benefiting you? Eliminate manual routing.

"High Potential, Needs Work for Utility Companies"

What do you like best about Salesforce Field Service? High level of customizations, Gantt chart can look good when done properly. Automated scheduling is a good aspiration for companies. What do you dislike about Salesforce Field Service? Manual scheduling is clunky, no options for bulk scheduling appointments manually. Difficult to drive workflows entirely from Field Service meaning users have to switch tabs often. Limited space in the appointed pane means users constantly need to drill ...

"Learning to Scale"

What do you like best about Salesforce Field Service? Super cool UI Dispacture Console Field service app What do you dislike about Salesforce Field Service? Grantt view Maintenance plan Work type function What problems is Salesforce Field Service solving and how is that benefiting you? Automation Simple User interactions Improve service visit

"Easy to implement and great value"

What do you like best about Salesforce Field Service? Most of the features can be used out of the box What do you dislike about Salesforce Field Service? The data model is complex and that forces users to be trained. It is not very intuitive What problems is Salesforce Field Service solving and how is that benefiting you? To dispatch technicians and have service and technicians work together closely.

"Dreamforce AI Conference"

What do you like best about Salesforce Field Service? Ease of resource scheduling and dispatch. What do you dislike about Salesforce Field Service? The inability to create resources availability reports. What problems is Salesforce Field Service solving and how is that benefiting you? Resource dispatch and scheduling.