Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Ability to launch new service in record utilizing Field Service Lightning."

What do you like best about Salesforce Field Service? FSL Mobile, flow of order to work order to service appointment with customer related nventory management. What do you dislike about Salesforce Field Service? Managing time zones. Order placement vs field team. What problems is Salesforce Field Service solving and how is that benefiting you? Providing service and equipment delivery.

"Wonderful product"

What do you like best about Salesforce Field Service? Ease of use and the amount of integrations with other products. Increases agent and supervisor productivity. What do you dislike about Salesforce Field Service? There is a lot of information and functionality to the system so getting to know all the in and outs will take some time and a lot of effort. What problems is Salesforce Field Service solving and how is that benefiting you? Automation of case routing to handle 200,000 employees ...

"Understandable"

What do you like best about Salesforce Field Service? Monitor the technicals jobs that are being done in the field, also we can see how the job its working What do you dislike about Salesforce Field Service? The coordinates are not set automatically when we send the location What problems is Salesforce Field Service solving and how is that benefiting you? Technical support for telecom

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...

"Excellent"

What do you like best about Salesforce Field Service? The way to connect the people on route is perfect What do you dislike about Salesforce Field Service? Price, configuration, architecture and consultant are high compared with other products What problems is Salesforce Field Service solving and how is that benefiting you? Agent Routing and

"First timer"

What do you like best about Salesforce Field Service? Simplicity and configurability helps us streamline the workflows for our technicians. What do you dislike about Salesforce Field Service? Pricing structure is a bit on the high end. What problems is Salesforce Field Service solving and how is that benefiting you? Efficiency for our field technicians.

"Service Cloud makes service easy"

What do you like best about Salesforce Field Service? Service cloud is the single place for all of my customers needs What do you dislike about Salesforce Field Service? Would prefer to be able to have views like sales cloud. What problems is Salesforce Field Service solving and how is that benefiting you? It helps me ensure I have the needed resources to solve our customers needs.

"The Salesforce field service is incredible!"

What do you like best about Salesforce Field Service? Having the right tools and resources is very helpful! What do you dislike about Salesforce Field Service? There is nothing I can say negative about the service. What problems is Salesforce Field Service solving and how is that benefiting you? Transportation and Logistics

"Service Cloud makes service easy"

What do you like best about Salesforce Field Service? Service cloud is the single place for all of my customers needs What do you dislike about Salesforce Field Service? Would prefer to be able to have views like sales cloud. What problems is Salesforce Field Service solving and how is that benefiting you? It helps me ensure I have the needed resources to solve our customers needs.

"Excellent"

What do you like best about Salesforce Field Service? The way to connect the people on route is perfect What do you dislike about Salesforce Field Service? Price, configuration, architecture and consultant are high compared with other products What problems is Salesforce Field Service solving and how is that benefiting you? Agent Routing and