Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Most comprehensive Field Service solution"

What do you like best about Salesforce Field Service? Completeness of the offering + native integration with CRM allows for the most advanced use cases in filed operations management What do you dislike about Salesforce Field Service? It requires a great Salesforce integration partner to make sure you realize the value of Field Service, at least for the first implementation project What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling, Route ...

"Using Field Service for a telecommunications company"

What do you like best about Salesforce Field Service? The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. What do you dislike about Salesforce Field Service? We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. What problems is Salesforce Field ...

"First timer"

What do you like best about Salesforce Field Service? Simplicity and configurability helps us streamline the workflows for our technicians. What do you dislike about Salesforce Field Service? Pricing structure is a bit on the high end. What problems is Salesforce Field Service solving and how is that benefiting you? Efficiency for our field technicians.

"Complex for big easy for small"

What do you like best about Salesforce Field Service? Fsl makes life of service members much easier. I like it when service user can have weekly schedule in his hands and review what are needed during this or next week. What do you dislike about Salesforce Field Service? Offline functionality makes it sometimes not that responsive what desktop Salesforce does. In countries like Finland where mobile data is cheap and there is no concerns about coverage or data usage. What problems is ...

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...

"Excellent"

What do you like best about Salesforce Field Service? The way to connect the people on route is perfect What do you dislike about Salesforce Field Service? Price, configuration, architecture and consultant are high compared with other products What problems is Salesforce Field Service solving and how is that benefiting you? Agent Routing and

"Works beautifully 90% of the time"

What do you like best about Salesforce Field Service? Ease of scheduling and viewing schedules service appointments What do you dislike about Salesforce Field Service? Some inventory issues, app loading issues, service report generation issues but workarounds are usually painless What problems is Salesforce Field Service solving and how is that benefiting you? We use to schedule, dispatch and create service calls

"Great"

What do you like best about Salesforce Field Service? Quick service Flor Integration Scenarios level What do you dislike about Salesforce Field Service? Everything seems ok Some details tô check.. but ok What problems is Salesforce Field Service solving and how is that benefiting you? Integrate new units

"Field service"

What do you like best about Salesforce Field Service? Scheduling dispatching, optimization and service reportin in offline mode love it. Many can take advantage of it What do you dislike about Salesforce Field Service? Artificial intelligence and service report photos What problems is Salesforce Field Service solving and how is that benefiting you? Bundling issue and should be resolved

"Be at the right place at the right time with the help of Salesforce Field Service"

What do you like best about Salesforce Field Service? Automatic scheduling, optimization, and dispatching features help field service technicians on a daily basis to be at the right place at the right time." What do you dislike about Salesforce Field Service? Setting up good scheduling policies can be a complex and time-consuming task, but Salesforce Professional Services are available to help with that task. What problems is Salesforce Field Service solving and how is that benefiting ...