Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Take Service To The Next Level"

What do you like best about Salesforce Field Service? Easy to maintain. Easy to Track. Easy to Assist What do you dislike about Salesforce Field Service? We are currently exploring and experiencing . So no dislike as of now What problems is Salesforce Field Service solving and how is that benefiting you? Easy to complete the service and in time so that we do preventive maintenance

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"Complex for big easy for small"

What do you like best about Salesforce Field Service? Fsl makes life of service members much easier. I like it when service user can have weekly schedule in his hands and review what are needed during this or next week. What do you dislike about Salesforce Field Service? Offline functionality makes it sometimes not that responsive what desktop Salesforce does. In countries like Finland where mobile data is cheap and there is no concerns about coverage or data usage. What problems is ...

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"Easy to configure"

What do you like best about Salesforce Field Service? It is easy to configure and the console gives great information to track services. The app I didnt find too user friendly and easy to customize. What do you dislike about Salesforce Field Service? The app I didnt find too user friendly and easy to customize. What problems is Salesforce Field Service solving and how is that benefiting you? Able to use custom components in the app

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"Take Service To The Next Level"

What do you like best about Salesforce Field Service? Easy to maintain. Easy to Track. Easy to Assist What do you dislike about Salesforce Field Service? We are currently exploring and experiencing . So no dislike as of now What problems is Salesforce Field Service solving and how is that benefiting you? Easy to complete the service and in time so that we do preventive maintenance

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...