Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Good product needs improvement for mobile app"

What do you like best about Salesforce Field Service? Unified experience across the board and integration with other apps What do you dislike about Salesforce Field Service? Mobile app is not upto the mark needs major improvement, we ended up making our own What problems is Salesforce Field Service solving and how is that benefiting you? Home delivery service

"No mor paper routes!"

What do you like best about Salesforce Field Service? Mobile app for drivers and ability to route all deliveries. What do you dislike about Salesforce Field Service? When calling client can't hide personal phone number. What problems is Salesforce Field Service solving and how is that benefiting you? Eliminate manual routing.

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"Service Cloud makes service easy"

What do you like best about Salesforce Field Service? Service cloud is the single place for all of my customers needs What do you dislike about Salesforce Field Service? Would prefer to be able to have views like sales cloud. What problems is Salesforce Field Service solving and how is that benefiting you? It helps me ensure I have the needed resources to solve our customers needs.

"Take Service To The Next Level"

What do you like best about Salesforce Field Service? Easy to maintain. Easy to Track. Easy to Assist What do you dislike about Salesforce Field Service? We are currently exploring and experiencing . So no dislike as of now What problems is Salesforce Field Service solving and how is that benefiting you? Easy to complete the service and in time so that we do preventive maintenance

"Easy to configure"

What do you like best about Salesforce Field Service? It is easy to configure and the console gives great information to track services. The app I didnt find too user friendly and easy to customize. What do you dislike about Salesforce Field Service? The app I didnt find too user friendly and easy to customize. What problems is Salesforce Field Service solving and how is that benefiting you? Able to use custom components in the app

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...