Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Field Service Lightning has been an incredible investment!"

What do you like best about Salesforce Field Service? Our organization uses field service lightning for maintaining our properties, service requests or general cleanup mainly. Field service is a great tool that helps get the right person at the right place at the right time What do you dislike about Salesforce Field Service? Field service has many pieces that all have to work together in order for the tool to work effectively. There is a degree of complexity that makes the tool challenging ...

"Makes the field service experience so scalable"

What do you like best about Salesforce Field Service? Field service data model is so complete and scalable. We can really manipulate the setup without having to build mass customisation to the product. While there is no in size fits all. The framework can really accordance whatever we need to do What do you dislike about Salesforce Field Service? When customising the mobile app one has to logout consistently to see the configuration changes represented on the mobile app. The work step ...

"Salesforce Field Service is the Go-To product for state of the art Field Service Management"

What do you like best about Salesforce Field Service? SF Field Service is perfectly integrated into the Salesforce Product Portfolio. What do you dislike about Salesforce Field Service? The license cost are an entry hurdle for smaller organisations What problems is Salesforce Field Service solving and how is that benefiting you? Provide customers with state of the art service experience

"Many possibilities"

What do you like best about Salesforce Field Service? Centrilized information in a safe cloud. Adaptable to the particular needs of my organization What do you dislike about Salesforce Field Service? Adapting the software is still complex for a person without good technological skills What problems is Salesforce Field Service solving and how is that benefiting you? Organizing my databases, keeping the information of the users safe and cebtralized

"Best way to manage a service team"

What do you like best about Salesforce Field Service? Automation capabilities allow the agents to focus on what we need their experience on What do you dislike about Salesforce Field Service? Lot of work to set up and manage ongoing What problems is Salesforce Field Service solving and how is that benefiting you? Manage our support team

"Great for all types of industries"

What do you like best about Salesforce Field Service? Great at dispatching and scheduling, insights into metrics and so on What do you dislike about Salesforce Field Service? Oob features need to be understood more easily. Ticketing tools need to be integrated What problems is Salesforce Field Service solving and how is that benefiting you? Helping our customers with problems like facilitating field service and solutions related to that

"Solution architect review"

What do you like best about Salesforce Field Service? I like best its capabilities in optimizing field operations, dynamic scheduling and real time tracking What do you dislike about Salesforce Field Service? I don't like the complexity of setup sometimes, the cost of the licenses that can be high and extensive mobile training and flow only for mobile What problems is Salesforce Field Service solving and how is that benefiting you? The problems Salesforce Field Service is solving are ...

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians