Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"No mor paper routes!"

What do you like best about Salesforce Field Service? Mobile app for drivers and ability to route all deliveries. What do you dislike about Salesforce Field Service? When calling client can't hide personal phone number. What problems is Salesforce Field Service solving and how is that benefiting you? Eliminate manual routing.

"Good product needs improvement for mobile app"

What do you like best about Salesforce Field Service? Unified experience across the board and integration with other apps What do you dislike about Salesforce Field Service? Mobile app is not upto the mark needs major improvement, we ended up making our own What problems is Salesforce Field Service solving and how is that benefiting you? Home delivery service

"High Potential, Needs Work for Utility Companies"

What do you like best about Salesforce Field Service? High level of customizations, Gantt chart can look good when done properly. Automated scheduling is a good aspiration for companies. What do you dislike about Salesforce Field Service? Manual scheduling is clunky, no options for bulk scheduling appointments manually. Difficult to drive workflows entirely from Field Service meaning users have to switch tabs often. Limited space in the appointed pane means users constantly need to drill ...

"Easy to implement and great value"

What do you like best about Salesforce Field Service? Most of the features can be used out of the box What do you dislike about Salesforce Field Service? The data model is complex and that forces users to be trained. It is not very intuitive What problems is Salesforce Field Service solving and how is that benefiting you? To dispatch technicians and have service and technicians work together closely.

"Solution architect review"

What do you like best about Salesforce Field Service? I like best its capabilities in optimizing field operations, dynamic scheduling and real time tracking What do you dislike about Salesforce Field Service? I don't like the complexity of setup sometimes, the cost of the licenses that can be high and extensive mobile training and flow only for mobile What problems is Salesforce Field Service solving and how is that benefiting you? The problems Salesforce Field Service is solving are ...

"Many possibilities"

What do you like best about Salesforce Field Service? Centrilized information in a safe cloud. Adaptable to the particular needs of my organization What do you dislike about Salesforce Field Service? Adapting the software is still complex for a person without good technological skills What problems is Salesforce Field Service solving and how is that benefiting you? Organizing my databases, keeping the information of the users safe and cebtralized

"Field Service Lightning has been an incredible investment!"

What do you like best about Salesforce Field Service? Our organization uses field service lightning for maintaining our properties, service requests or general cleanup mainly. Field service is a great tool that helps get the right person at the right place at the right time What do you dislike about Salesforce Field Service? Field service has many pieces that all have to work together in order for the tool to work effectively. There is a degree of complexity that makes the tool challenging ...

"FSL review"

What do you like best about Salesforce Field Service? Ease of scheduling and dispatching using can't chart What do you dislike about Salesforce Field Service? Not a lot of capabilities with customization What problems is Salesforce Field Service solving and how is that benefiting you? Customization of FSL mobile app

"Scheduler saves us so much time!!"

What do you like best about Salesforce Field Service? Lightning Scheduler saves us time - eliminating the back and forth emails that would usually occur to schedule any meetings. Now, the agents we work with can easily select day/time that works for them and they're done! What do you dislike about Salesforce Field Service? We've had a little trouble with ensuring calendars are blocked for out of office or private meetings, but those are small things to work around. What problems is ...

"Great for all types of industries"

What do you like best about Salesforce Field Service? Great at dispatching and scheduling, insights into metrics and so on What do you dislike about Salesforce Field Service? Oob features need to be understood more easily. Ticketing tools need to be integrated What problems is Salesforce Field Service solving and how is that benefiting you? Helping our customers with problems like facilitating field service and solutions related to that