Salesforce Field Service Reviews in July 2025: User Ratings, Pros & Cons

"Powerful tool to organize the work"

What do you like best about Salesforce Field Service? It's been helpful to optimize service appointments for outside service providers as well as internal employees. What do you dislike about Salesforce Field Service? Maintenance plans have been complicated. What problems is Salesforce Field Service solving and how is that benefiting you? Being able to dispatch the right person with the right skills to the right location efficiently.

"Getting Better Every Release"

What do you like best about Salesforce Field Service? It's salesforce! Field Service is a complex product but it does everything I need. I love thT its growing fast and improving every release. Mobile is awesome! What do you dislike about Salesforce Field Service? It can be complex to figure out all the ways to control functionality. It's not as easy to pick up as other core products. What problems is Salesforce Field Service solving and how is that benefiting you? Quickly getting the ...

"Field Service Helps Energy!"

What do you like best about Salesforce Field Service? Dispatch UI is really helpful. Gantt is nice What do you dislike about Salesforce Field Service? Inventory needs more attention and classifications What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and Dispatching

"Nice work with Field service"

What do you like best about Salesforce Field Service? Its flexibility and mobile app. Also the ability to use and create scheduling policies What do you dislike about Salesforce Field Service? The lack of customization in the mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Appoibtment scheduling and automated scheduling. Also created a scheduling portal for a customer. And i created workplans for simplifying service processes

"Field service"

What do you like best about Salesforce Field Service? Scheduling dispatching, optimization and service reportin in offline mode love it. Many can take advantage of it What do you dislike about Salesforce Field Service? Artificial intelligence and service report photos What problems is Salesforce Field Service solving and how is that benefiting you? Bundling issue and should be resolved

"Great"

What do you like best about Salesforce Field Service? Quick service Flor Integration Scenarios level What do you dislike about Salesforce Field Service? Everything seems ok Some details tô check.. but ok What problems is Salesforce Field Service solving and how is that benefiting you? Integrate new units

"FSL review"

What do you like best about Salesforce Field Service? Ease of scheduling and dispatching using can't chart What do you dislike about Salesforce Field Service? Not a lot of capabilities with customization What problems is Salesforce Field Service solving and how is that benefiting you? Customization of FSL mobile app

"Very impactful to our field technicians"

What do you like best about Salesforce Field Service? Visibility to where and what our technicians are doing. Scheduling and dispatching is very powerful. What do you dislike about Salesforce Field Service? User interface for mobile app is not very intuitive for technicians What problems is Salesforce Field Service solving and how is that benefiting you? Dispatching and management of technicians

"Scheduler saves us so much time!!"

What do you like best about Salesforce Field Service? Lightning Scheduler saves us time - eliminating the back and forth emails that would usually occur to schedule any meetings. Now, the agents we work with can easily select day/time that works for them and they're done! What do you dislike about Salesforce Field Service? We've had a little trouble with ensuring calendars are blocked for out of office or private meetings, but those are small things to work around. What problems is ...

"Works beautifully 90% of the time"

What do you like best about Salesforce Field Service? Ease of scheduling and viewing schedules service appointments What do you dislike about Salesforce Field Service? Some inventory issues, app loading issues, service report generation issues but workarounds are usually painless What problems is Salesforce Field Service solving and how is that benefiting you? We use to schedule, dispatch and create service calls