Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Understandable"

What do you like best about Salesforce Field Service? Monitor the technicals jobs that are being done in the field, also we can see how the job its working What do you dislike about Salesforce Field Service? The coordinates are not set automatically when we send the location What problems is Salesforce Field Service solving and how is that benefiting you? Technical support for telecom

"Solution architect review"

What do you like best about Salesforce Field Service? I like best its capabilities in optimizing field operations, dynamic scheduling and real time tracking What do you dislike about Salesforce Field Service? I don't like the complexity of setup sometimes, the cost of the licenses that can be high and extensive mobile training and flow only for mobile What problems is Salesforce Field Service solving and how is that benefiting you? The problems Salesforce Field Service is solving are ...

"Many possibilities"

What do you like best about Salesforce Field Service? Centrilized information in a safe cloud. Adaptable to the particular needs of my organization What do you dislike about Salesforce Field Service? Adapting the software is still complex for a person without good technological skills What problems is Salesforce Field Service solving and how is that benefiting you? Organizing my databases, keeping the information of the users safe and cebtralized

"Field Service Lightning has been an incredible investment!"

What do you like best about Salesforce Field Service? Our organization uses field service lightning for maintaining our properties, service requests or general cleanup mainly. Field service is a great tool that helps get the right person at the right place at the right time What do you dislike about Salesforce Field Service? Field service has many pieces that all have to work together in order for the tool to work effectively. There is a degree of complexity that makes the tool challenging ...

"FSL review"

What do you like best about Salesforce Field Service? Ease of scheduling and dispatching using can't chart What do you dislike about Salesforce Field Service? Not a lot of capabilities with customization What problems is Salesforce Field Service solving and how is that benefiting you? Customization of FSL mobile app

"Scheduler saves us so much time!!"

What do you like best about Salesforce Field Service? Lightning Scheduler saves us time - eliminating the back and forth emails that would usually occur to schedule any meetings. Now, the agents we work with can easily select day/time that works for them and they're done! What do you dislike about Salesforce Field Service? We've had a little trouble with ensuring calendars are blocked for out of office or private meetings, but those are small things to work around. What problems is ...

"Great for all types of industries"

What do you like best about Salesforce Field Service? Great at dispatching and scheduling, insights into metrics and so on What do you dislike about Salesforce Field Service? Oob features need to be understood more easily. Ticketing tools need to be integrated What problems is Salesforce Field Service solving and how is that benefiting you? Helping our customers with problems like facilitating field service and solutions related to that

"Still limited by technicians quantity"

What do you like best about Salesforce Field Service? It is pretty easy to coordinate new services What do you dislike about Salesforce Field Service? Still limited about technicians quantity per territory What problems is Salesforce Field Service solving and how is that benefiting you? Gold teams and urgency requests, solving dynamic solutions when teams are overwhelmed

"The Salesforce field service is incredible!"

What do you like best about Salesforce Field Service? Having the right tools and resources is very helpful! What do you dislike about Salesforce Field Service? There is nothing I can say negative about the service. What problems is Salesforce Field Service solving and how is that benefiting you? Transportation and Logistics

"Buggy"

What do you like best about Salesforce Field Service? I love the dispatching capabilities - it's super powerful. What do you dislike about Salesforce Field Service? But the mobile app for field service is so buggy it's almost unusable. There is very poor UX for technicians. I hope this can get better and be up to the high standards of the Gantt. What problems is Salesforce Field Service solving and how is that benefiting you? We are able to remotely see the plan for service sites but ...