Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...

"Using Field Service for a telecommunications company"

What do you like best about Salesforce Field Service? The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. What do you dislike about Salesforce Field Service? We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. What problems is Salesforce Field ...

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"Easy to configure"

What do you like best about Salesforce Field Service? It is easy to configure and the console gives great information to track services. The app I didnt find too user friendly and easy to customize. What do you dislike about Salesforce Field Service? The app I didnt find too user friendly and easy to customize. What problems is Salesforce Field Service solving and how is that benefiting you? Able to use custom components in the app

"Salesforce Field Service is the Go-To product for state of the art Field Service Management"

What do you like best about Salesforce Field Service? SF Field Service is perfectly integrated into the Salesforce Product Portfolio. What do you dislike about Salesforce Field Service? The license cost are an entry hurdle for smaller organisations What problems is Salesforce Field Service solving and how is that benefiting you? Provide customers with state of the art service experience

"Still limited by technicians quantity"

What do you like best about Salesforce Field Service? It is pretty easy to coordinate new services What do you dislike about Salesforce Field Service? Still limited about technicians quantity per territory What problems is Salesforce Field Service solving and how is that benefiting you? Gold teams and urgency requests, solving dynamic solutions when teams are overwhelmed