Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Dreamforce AI Conference"

What do you like best about Salesforce Field Service? Ease of resource scheduling and dispatch. What do you dislike about Salesforce Field Service? The inability to create resources availability reports. What problems is Salesforce Field Service solving and how is that benefiting you? Resource dispatch and scheduling.

"Salesforce Field Service Review"

What do you like best about Salesforce Field Service? We like the ability to provide value to our Service reps and reduce the time it takes to find information What do you dislike about Salesforce Field Service? The ability to customize could benifit from more pre built conectors What problems is Salesforce Field Service solving and how is that benefiting you? This gives us a 360 degree view and complete picture of the workforce service manaement

"Buggy"

What do you like best about Salesforce Field Service? I love the dispatching capabilities - it's super powerful. What do you dislike about Salesforce Field Service? But the mobile app for field service is so buggy it's almost unusable. There is very poor UX for technicians. I hope this can get better and be up to the high standards of the Gantt. What problems is Salesforce Field Service solving and how is that benefiting you? We are able to remotely see the plan for service sites but ...

"Take Service To The Next Level"

What do you like best about Salesforce Field Service? Easy to maintain. Easy to Track. Easy to Assist What do you dislike about Salesforce Field Service? We are currently exploring and experiencing . So no dislike as of now What problems is Salesforce Field Service solving and how is that benefiting you? Easy to complete the service and in time so that we do preventive maintenance

"Using Field Service for a telecommunications company"

What do you like best about Salesforce Field Service? The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. What do you dislike about Salesforce Field Service? We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. What problems is Salesforce Field ...

"Functionally rich"

What do you like best about Salesforce Field Service? - Automated scheduling. - Dispatch console. What do you dislike about Salesforce Field Service? Limits in the mobile app... but these are being addressed with frequent updates What problems is Salesforce Field Service solving and how is that benefiting you? Service customers in the field at the right time, with qualified technicians who have the right resources

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"Take Service To The Next Level"

What do you like best about Salesforce Field Service? Easy to maintain. Easy to Track. Easy to Assist What do you dislike about Salesforce Field Service? We are currently exploring and experiencing . So no dislike as of now What problems is Salesforce Field Service solving and how is that benefiting you? Easy to complete the service and in time so that we do preventive maintenance

"Complex for big easy for small"

What do you like best about Salesforce Field Service? Fsl makes life of service members much easier. I like it when service user can have weekly schedule in his hands and review what are needed during this or next week. What do you dislike about Salesforce Field Service? Offline functionality makes it sometimes not that responsive what desktop Salesforce does. In countries like Finland where mobile data is cheap and there is no concerns about coverage or data usage. What problems is ...

"Easy to configure"

What do you like best about Salesforce Field Service? It is easy to configure and the console gives great information to track services. The app I didnt find too user friendly and easy to customize. What do you dislike about Salesforce Field Service? The app I didnt find too user friendly and easy to customize. What problems is Salesforce Field Service solving and how is that benefiting you? Able to use custom components in the app