Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Highly recommend"

What do you like best about Salesforce Field Service? It's the most customizable service tool for us. Any ideas we have about how to best service our customer we can implement and are not locked down to only one way of doing things. What do you dislike about Salesforce Field Service? It took a while to get things setup the way we wanted. Also training staff is critical, there could be more training for the dispatcher rolls and for the service techs in the field What problems is Salesforce ...

"Excited for change"

What do you like best about Salesforce Field Service? Honestly, we are brand new to Salesforce and Field service. It's our first year at DreamForce and we are so excited about so many things! We can't wait to come back next year after spending more time on the platform. What do you dislike about Salesforce Field Service? We don't know enough to dislike anything at this point. What problems is Salesforce Field Service solving and how is that benefiting you? Too many to list! We really want ...

"Director, Service Architecture"

What do you like best about Salesforce Field Service? Salesforce Field Service has quite a lot of capabilities in optimizing field operations, dynamic scheduling, real-time tracking, and comprehensive customer data integration. Bottom line, the tool has been invaluable for service operations, enhancing efficiency for field tech, and customer satisfaction. What do you dislike about Salesforce Field Service? There are a few aspects I personally think there are a few challenges. Some users may ...

"Ability to launch new service in record utilizing Field Service Lightning."

What do you like best about Salesforce Field Service? FSL Mobile, flow of order to work order to service appointment with customer related nventory management. What do you dislike about Salesforce Field Service? Managing time zones. Order placement vs field team. What problems is Salesforce Field Service solving and how is that benefiting you? Providing service and equipment delivery.

"So much opportunity"

What do you like best about Salesforce Field Service? I love how much flexibility I have to fit my use cases globally while driving consistency across my org. What do you dislike about Salesforce Field Service? The Skills object and the inability to link between Accounts and Work Types. What problems is Salesforce Field Service solving and how is that benefiting you? Global management of maintenance and repair work as an absentee owner

"Understandable"

What do you like best about Salesforce Field Service? Monitor the technicals jobs that are being done in the field, also we can see how the job its working What do you dislike about Salesforce Field Service? The coordinates are not set automatically when we send the location What problems is Salesforce Field Service solving and how is that benefiting you? Technical support for telecom

"FSL effective needs attention to mobile app"

What do you like best about Salesforce Field Service? Optimized Scheduling and routing, service contract management What do you dislike about Salesforce Field Service? Mobile app and some Salesforce platform limit What problems is Salesforce Field Service solving and how is that benefiting you? Managing Service contract and dispatching technicians

"Field service is unlocking our technicians"

What do you like best about Salesforce Field Service? Field service is allowing us to enable our field technicians to leverage the same tools as the rest of our organization, from quoting to service tools. In addition we were able to quickly integrate with our inhouse mobile tools. What do you dislike about Salesforce Field Service? We are having a learning curve with our technicians, moving from our very ADT inhouse experience, but nothing that has been a problem. What problems is ...

"Most powerful product out there"

What do you like best about Salesforce Field Service? If you take the time to learn and understand it, you won't find a more powerful sheduling and optimization engine out there. Locations, skills, appointment windows, routing, etc. will significantly improve your service delivery and resource utilization. What do you dislike about Salesforce Field Service? Most people recognize that the mobile app needs work. The main challenge with FSL is the learning curve for new users, especially if ...

"Easy to configure"

What do you like best about Salesforce Field Service? It is easy to configure and the console gives great information to track services. The app I didnt find too user friendly and easy to customize. What do you dislike about Salesforce Field Service? The app I didnt find too user friendly and easy to customize. What problems is Salesforce Field Service solving and how is that benefiting you? Able to use custom components in the app