Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Great"

What do you like best about Salesforce Field Service? Quick service Flor Integration Scenarios level What do you dislike about Salesforce Field Service? Everything seems ok Some details tô check.. but ok What problems is Salesforce Field Service solving and how is that benefiting you? Integrate new units

"Very impactful to our field technicians"

What do you like best about Salesforce Field Service? Visibility to where and what our technicians are doing. Scheduling and dispatching is very powerful. What do you dislike about Salesforce Field Service? User interface for mobile app is not very intuitive for technicians What problems is Salesforce Field Service solving and how is that benefiting you? Dispatching and management of technicians

"Increased efficiencies for field technicians"

What do you like best about Salesforce Field Service? Being able to match the cistomer needs to technician skill set What do you dislike about Salesforce Field Service? Upselling and cross selling capabilities were not there when we implemented What problems is Salesforce Field Service solving and how is that benefiting you? Operational efficiencies for the team, better response time for the customer

"Powerful tool to organize the work"

What do you like best about Salesforce Field Service? It's been helpful to optimize service appointments for outside service providers as well as internal employees. What do you dislike about Salesforce Field Service? Maintenance plans have been complicated. What problems is Salesforce Field Service solving and how is that benefiting you? Being able to dispatch the right person with the right skills to the right location efficiently.

"Makes the field service experience so scalable"

What do you like best about Salesforce Field Service? Field service data model is so complete and scalable. We can really manipulate the setup without having to build mass customisation to the product. While there is no in size fits all. The framework can really accordance whatever we need to do What do you dislike about Salesforce Field Service? When customising the mobile app one has to logout consistently to see the configuration changes represented on the mobile app. The work step ...

"Field Service Helps Energy!"

What do you like best about Salesforce Field Service? Dispatch UI is really helpful. Gantt is nice What do you dislike about Salesforce Field Service? Inventory needs more attention and classifications What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling and Dispatching

"Learning to Scale"

What do you like best about Salesforce Field Service? Super cool UI Dispacture Console Field service app What do you dislike about Salesforce Field Service? Grantt view Maintenance plan Work type function What problems is Salesforce Field Service solving and how is that benefiting you? Automation Simple User interactions Improve service visit

"Getting Better Every Release"

What do you like best about Salesforce Field Service? It's salesforce! Field Service is a complex product but it does everything I need. I love thT its growing fast and improving every release. Mobile is awesome! What do you dislike about Salesforce Field Service? It can be complex to figure out all the ways to control functionality. It's not as easy to pick up as other core products. What problems is Salesforce Field Service solving and how is that benefiting you? Quickly getting the ...

"Nice work with Field service"

What do you like best about Salesforce Field Service? Its flexibility and mobile app. Also the ability to use and create scheduling policies What do you dislike about Salesforce Field Service? The lack of customization in the mobile app What problems is Salesforce Field Service solving and how is that benefiting you? Appoibtment scheduling and automated scheduling. Also created a scheduling portal for a customer. And i created workplans for simplifying service processes

"Salesforce field service app review"

What do you like best about Salesforce Field Service? I like how nicely integrated the app is with Salesforce but I feel there could be some improvements to the app. What do you dislike about Salesforce Field Service? When there are data sync errors, the error itself is not that noticeable. Also when there are data sync errors, this blocks the rest of the changes after from uploading as well. If there is a way to make the error more noticeable, that would be great! What problems is ...