8.7
Spot Score
Salesforce Field Service Review: Is It The Right Field Service Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $50 / user / month when yearly

Kone
Koenig & Bauer
Fedegari GroupTrusted by many companies including Kone
Integrates with

SiteCapture
VSight Remote
YourekaOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Salesforce Field Service?
Salesforce Field Service delivers comprehensive order management and service optimization solutions for service companies. From the smallest service firm to the largest, Salesforce Field Service helps increase productivity, streamline processes and generate revenue opportunities by improving workflows, processes, and analytics.
Pricing
Starts from $50 / user / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Salesforce Field Service Software Demo
Salesforce Field Service was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Salesforce Field Service
- Team types
- Large Enterprises, Medium Business
Why teams choose Salesforce Field Service
Highly customizable to fit various business needs.
Strong integration capabilities with other Salesforce products.
Robust analytics for data-driven decision making.
Is Salesforce Field Service right for you?
What buyers should know before shortlisting Salesforce Field Service
Salesforce Field Service is a robust solution for managing field service operations, offering extensive features that enhance productivity and streamline processes. Its analytics capabilities provide valuable insights for service companies of all sizes.
Salesforce Field Service pros and cons
- Salesforce Field Service pros
Highly customizable to fit various business needs.
Strong integration capabilities with other Salesforce products.
Robust analytics for data-driven decision making.
- Salesforce Field Service cons
May require significant setup time.
Can be overwhelming for new users.
Ready to try it?
Get started with Salesforce Field Service
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Salesforce Field Service side-by-side with top Field Service Management Software alternatives.
What is the pricing of Salesforce Field Service?
Salesforce Field Service Pricing Plans
Dispatcher
$165
/user/month
Scheduling and Optimization
Resource and Work Management
Workflow Automation
Technician
$165
/user/month
Mobile App and Productivity Tools
Workflow Automation
Offline capable
Contractor
$50
/user/month
Mobile App for work orders, cases, contracts
Mobile Productivity Tools
Contractor Plus
$75
/user/month
Complete selling and service solution
Mobile Productivity Tools
Dispatcher Console
Salesforce Field Service reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 358 reviews, with clear strengths and a few common watchouts.
What buyers like
- Comprehensive order management
- Improves workflows
- Enhances analytics
Common complaints
- Can be complex for small firms
- Higher cost for smaller businesses
- Requires training for effective use
What users are saying
AU
Anonymous User
01/04/24
"Very Good"
What do you like best about Salesforce Field Service? Easy to use and understable. Helps in Data collection of team and program metrics. What do you ...
Read more
IS
Ishika S
12/31/23
"super satisfied"
What do you like best about Salesforce Field Service? it helps our team to gather data of our team metrics at a common place What do you dislike about ...
Read more
AB
Ashu B
12/26/23
"Good experience over all"
What do you like best about Salesforce Field Service? Timely and precise solutions . quality of service is great. What do you dislike about Salesforce ...
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BR
Bhavya R
12/20/23
"Strongly recommended for maintaining your sales pipeline!"
What do you like best about Salesforce Field Service? Easy to use and navigate around. Features are relevant and impactful. We use this to work on our ...
Read more
PR
Pranitha R
12/19/23
"If It Comes To Field Service Its Better To Go For Salesforce Field Service"
What do you like best about Salesforce Field Service? The overall experience with this product is quite good and positive, it provides most of the ...
Read more
SK
Shubham K
12/19/23
"Salesesforce offer everything"
What do you like best about Salesforce Field Service? Its a powerful tool for an organisation looking to improve optimize and staremline therir field ...
Read more
What are the features of Salesforce Field Service?
Workforce analytics is a software and methodology combo that uses statistical models to worker-related data to help business leaders optimiz…
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…
Financial reporting is a crucial aspect of any successful organization, as it involves the systematic and structured communication of financ…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
IT can use job scheduling technologies to automate task execution using date-and-time scheduling or other approaches such as event-based tri…
Location tracking is a software feature that allows users to accurately track the location of a person or an object. This feature is commonl…
A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…
Offline reporting entails delivering a high-level overview of the project's important data in a simple, easy-to-understand format. ffline re…
Payment Processing is defined as providing a Person with the ability to charge or debit accounts using any payment mechanism, including but…
Project management necessitates a great deal of organization, thus having dedicated project management software that allows for real-time tr…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
The process of selecting the most cost-effective route is known as route optimization. Finding the shortest path between two points is more…
Scheduling is the job or activity of determining when specific tasks will be completed. Block scheduling, often known as blocking, is a meth…
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…
Work Order Management is a crucial feature in modern software systems designed to efficiently manage work requests and tasks in a streamline…
Salesforce Field Service security and data handling
Key compliance certifications and security features for IT and security teams evaluating Salesforce Field Service.
Certifications
Developer & data
Salesforce Field Service Integrations
Salesforce Field Service Customers
Salesforce Field Service Support Options
Frequently Asked Questions About Salesforce Field Service
Common questions buyers ask before choosing Salesforce Field Service.
Salesforce Field Service is a Field Service Management Software. Salesforce Field Service offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.
Buyers commonly note the following limitations of Salesforce Field Service: May require significant setup time.; Can be overwhelming for new users.; Pricing may not be suitable for smaller businesses..
Some top alternatives to Salesforce Field Service includes Service Fusion, Housecall Pro, Smart Service, BiznusSoft Field Service and Service CRM.
Salesforce Field Service offers Free Trial, Subscription pricing models
Yes, Salesforce Field Service can integrate with SiteCapture, VSight Remote
The starting price of Salesforce Field Service is $50/user/month when yearly
Ready to try it?
Get started with Salesforce Field Service
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].













