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8.7

Spot Score

Salesforce Field Service - Field Service Management Software

Salesforce Field Service Review: Is It The Right Field Service Management Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Trial Available

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Starts from $50 / user / month when yearly

KoneKone
KukaKuka
GreenThumbGreenThumb
Koenig & BauerKoenig & Bauer
Fedegari GroupFedegari Group

Trusted by many companies including Kone

Integrates with

SiteCaptureSiteCapture
 VSight Remote VSight Remote
YourekaYoureka
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What is Salesforce Field Service?

Salesforce Field Service delivers comprehensive order management and service optimization solutions for service companies. From the smallest service firm to the largest, Salesforce Field Service helps increase productivity, streamline processes and generate revenue opportunities by improving workflows, processes, and analytics.

Pricing

  • Starts from $50 / user / month when yearly

  • Free Trial available

Best For

Suited for solo users, small teams, SMBs, and enterprise

Security & Compliance

  • Data residency:Global

Platform

  • Web + mobile app (iOS & Android)

Salesforce Field Service Software Demo

Salesforce Field Service was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider Salesforce Field Service

Team types
Large Enterprises, Medium Business

Why teams choose Salesforce Field Service

  • Highly customizable to fit various business needs.

  • Strong integration capabilities with other Salesforce products.

  • Robust analytics for data-driven decision making.

Is Salesforce Field Service right for you?

What buyers should know before shortlisting Salesforce Field Service

Salesforce Field Service is a robust solution for managing field service operations, offering extensive features that enhance productivity and streamline processes. Its analytics capabilities provide valuable insights for service companies of all sizes.

Pros and cons

Salesforce Field Service pros and cons

  • Salesforce Field Service pros
  • Highly customizable to fit various business needs.

  • Strong integration capabilities with other Salesforce products.

  • Robust analytics for data-driven decision making.

  • Salesforce Field Service cons
  • May require significant setup time.

  • Can be overwhelming for new users.

3.9/5 rating
358 verified reviews
Free trial available

Ready to try it?

Get started with Salesforce Field Service

Start your free trial — no credit card required.

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Still comparing?

See how it stacks up

Compare Salesforce Field Service side-by-side with top Field Service Management Software alternatives.

Service Fusion
Housecall Pro
Smart Service
+9 more
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Salesforce Field Service reviews and ratings

Buyer sentiment

Buyer sentiment is mixed to positive across 358 reviews, with clear strengths and a few common watchouts.

What buyers like

  • Comprehensive order management
  • Improves workflows
  • Enhances analytics

Common complaints

  • Can be complex for small firms
  • Higher cost for smaller businesses
  • Requires training for effective use

3.9

Very Good

Based on 102 ratings & 358 reviews

Rating Distribution

Excellent

(214)

Very Good

(114)

Good

(21)

Poor

(6)

Poor

(3)

What users are saying

AU

Anonymous User

01/04/24

5 out of 5

"Very Good"

What do you like best about Salesforce Field Service? Easy to use and understable. Helps in Data collection of team and program metrics. What do you ...

Read more

IS

Ishika S

12/31/23

5 out of 5

"super satisfied"

What do you like best about Salesforce Field Service? it helps our team to gather data of our team metrics at a common place What do you dislike about ...

Read more

AB

Ashu B

12/26/23

4 out of 5

"Good experience over all"

What do you like best about Salesforce Field Service? Timely and precise solutions . quality of service is great. What do you dislike about Salesforce ...

Read more

BR

Bhavya R

12/20/23

5 out of 5

"Strongly recommended for maintaining your sales pipeline!"

What do you like best about Salesforce Field Service? Easy to use and navigate around. Features are relevant and impactful. We use this to work on our ...

Read more

PR

Pranitha R

12/19/23

4.5 out of 5

"If It Comes To Field Service Its Better To Go For Salesforce Field Service"

What do you like best about Salesforce Field Service? The overall experience with this product is quite good and positive, it provides most of the ...

Read more

SK

Shubham K

12/19/23

5 out of 5

"Salesesforce offer everything"

What do you like best about Salesforce Field Service? Its a powerful tool for an organisation looking to improve optimize and staremline therir field ...

Read more

What are the features of Salesforce Field Service?

46%

Feature coverage

17 of 37 tracked features

Workforce analytics is a software and methodology combo that uses statistical models to worker-related data to help business leaders optimiz…

Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…

An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…

Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…

Financial reporting is a crucial aspect of any successful organization, as it involves the systematic and structured communication of financ…

The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…

IT can use job scheduling technologies to automate task execution using date-and-time scheduling or other approaches such as event-based tri…

Location tracking is a software feature that allows users to accurately track the location of a person or an object. This feature is commonl…

A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…

Offline reporting entails delivering a high-level overview of the project's important data in a simple, easy-to-understand format. ffline re…

Payment Processing is defined as providing a Person with the ability to charge or debit accounts using any payment mechanism, including but…

Project management necessitates a great deal of organization, thus having dedicated project management software that allows for real-time tr…

Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…

The process of selecting the most cost-effective route is known as route optimization. Finding the shortest path between two points is more…

Scheduling is the job or activity of determining when specific tasks will be completed. Block scheduling, often known as blocking, is a meth…

Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…

Work Order Management is a crucial feature in modern software systems designed to efficiently manage work requests and tasks in a streamline…

Security & Compliance

Salesforce Field Service security and data handling

Key compliance certifications and security features for IT and security teams evaluating Salesforce Field Service.

Certifications

HIPAA✗ Not certified

Developer & data

Data residency
🌐

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Salesforce Field Service Integrations

Salesforce Field Service Customers

Kone-logo

Kone

Kuka-logo

Kuka

GreenThumb-logo

GreenThumb

Koenig & Bauer-logo

Koenig & Bauer

Fedegari Group-logo

Fedegari Group

Elettric80-logo

Elettric80

Daikin Applied UK-logo

Daikin Applied UK

Help & Contact

Salesforce Field Service Support Options

Customer Service24/7 (Live rep)Online
LocationSan Francisco, California

Connect with Salesforce Field Service

Frequently Asked Questions About Salesforce Field Service

Common questions buyers ask before choosing Salesforce Field Service.

Salesforce Field Service is a Field Service Management Software. Salesforce Field Service offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.

Buyers commonly note the following limitations of Salesforce Field Service: May require significant setup time.; Can be overwhelming for new users.; Pricing may not be suitable for smaller businesses..

Some top alternatives to Salesforce Field Service includes Service Fusion, Housecall Pro, Smart Service, BiznusSoft Field Service and Service CRM.

Salesforce Field Service offers Free Trial, Subscription pricing models

Yes, Salesforce Field Service can integrate with SiteCapture, VSight Remote

The starting price of Salesforce Field Service is $50/user/month when yearly

Ready to try it?

Get started with Salesforce Field Service

Start your free trial — no credit card required.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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