Salesforce Email Studio Reviews in September 2026: User Ratings, Pros & Cons

"Better UI "

What do you like best? Customization is best plus we are already using Salesforce CRM so it is a part match to use Email with them as well for all the data. What do you dislike? I would recommend them to use the user interface which companies are using these days to make the user experience better What problems are you solving with the product? What benefits have you realized? Targeting audience

"Experience using Salesforce Email Studio"

What do you like best? I like the content creation capabilities. They have really done a good job with the updates, and make it easier to add in dynamic content and testing. What do you dislike? There are still limitations when it comes to tracking and reporting data. The tracking data is still clunky and still is not in the same aesthetic format as the rest of email studio. Therefore when reviewing email data the emails don't appear as they actually are when sent in real ...

"Nice platform for sending marketing mails"

What do you like best? I can send all my emails at once to all my customers. What do you dislike? The user interface this can be more easily. Recommendations to others considering the product: Learn your staff how to use it. What problems are you solving with the product? What benefits have you realized? Saving work and men hours.

"Badass way to get to know your customers"

What do you like best? I am utilizing the Salesforce Email Studio for various customers. It's extraordinary for arranging and checking informal community communications. What it comes down to, is the capacity to truly get inside the practices and leaders of your customers. Since you are customizing cooperations, as a brand, you are giving the customer what they need, while truly becoming familiar with your group of spectators and their needs. Associating with customers in a customized ...

"Best One Out There"

What do you like best? I have been using Email Studio for 2 years now, ever since I started working as a Business Consultant in a Thai IT consultancy which happens to also be a platinum partner of Salesforce. It was robust and great for creating many different contents. Easy to use in terms of lay-outing and editing. There are many options and easy to follow cues when you are lost. What do you dislike? I think the price itself is somewhat off-putting for many of our clients and needs ...

"A very efficient tool"

What do you like best? The best part of using Salesforce is that is very easy to use and office efficient What do you dislike? I ready like it not much to dislike because its fast easy to use. Recommendations to others considering the product: That they can try using Salesforce and see that is Office efficient really easy to use What problems are you solving with the product? What benefits have you realized? With Salesforce I have been able to help my clients in a faster way because I have ...

"Custom email creation"

What do you like best? I have used all the features of creating custom emails and it is so easy to create a new email and embed in within our website What do you dislike? Nothing yet except some slow performace of site What problems are you solving with the product? What benefits have you realized? No problems seen yet. Only problem is with the salesforce site. They have very limited documentation

"Small College use case"

What do you like best? The breadth of what you can do on the platform is very impressive. Easy segmentation and automation. What do you dislike? There are some components of the integration with Salescloud and maintenance that require specific understanding of the documentation and technical aspects, that for us, required an external resource to call upon when needed. Recommendations to others considering the product: Get an implementation partner What problems are you solving with the ...

"Could use better functionality"

What do you like best? I like that it's cohesive. Once you input your information it is stored pretty effectively which is nice. What do you dislike? It's not very user-friendly at all. It took me awhile to even understand the set up of the Salesforce email studio. The ability to accomplish basic tasks (compared to other email software) is extremely difficult. Recommendations to others considering the product: I would suggest using another company. The ease of alternative email software is ...

"Marketing Coordinator"

What do you like best? Ability to target specific sales reps lists and send dynamic emails What do you dislike? The width of the email is too short, and it looks like a marketing email when we are trying to make it seem like it's coming from our sales reps. That should be customizable What problems are you solving with the product? What benefits have you realized? We are getting messages to our clients that appear to be coming from our sales reps. This increases the productivity of the ...