Rulai Reviews in June 2025: User Ratings, Pros & Cons

"Great but still not perfect"

What do you like best about Rulai? I like that it is mostly simple and easy to use, as it only uses javascript, also the interface is freidnly and easy to use and remember where everything is. What do you dislike about Rulai? I think that its robustness makes it have limitations, I also don't like that some things in testing don't work in production, or I also think that there's is not new stuff coming once in a while or improvements. What problems is Rulai solving and how is that ...

"Easy to use, and with great growth capacity"

What do you like best about Rulai? It is very easy to use, very intuitive, you do not need to have extensive programming knowledge to achieve great things, it allows you to grow as much as you want. What do you dislike about Rulai? Maybe they could feed the documentation a little more, make it more complete, more examples, generally more detailed. What problems is Rulai solving and how is that benefiting you? The ability to put everything in one place, the automation of simple and complex ...

"Very helpful tool"

What do you like best about Rulai? The work tracking because we can make everyone work keeps an eye even if we have to wait for some answers. What do you dislike about Rulai? We could improve the child issues or link tickets options. What problems is Rulai solving and how is that benefiting you? Provide a platform including developing more features.

"Easy to use, but with enough depth and complexity for modern chatbots"

What do you like best about Rulai? I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities. Unlike other platforms, you can clearly see the conversational flow ...

"Rulai Chat Bots"

What do you like best about Rulai? Very easy to use interface; the console allows for new resources to onboard quickly. What do you dislike about Rulai? The analytics in Rulai are great, it would be nice to be able to pull the analytics out of Rulai easier though to generate own analytics at times. What problems is Rulai solving and how is that benefiting you? Rulai allows us to put a Digital Agent in front of our customers and help deflect hundreds of these customers from getting to live ...

"Rulai is a user-friendly tool"

What do you like best about Rulai? With Rulai, it is quite easy to navigate through the different flows and create or update them. The tool makes it easy to monitor and improve the conversations between the chatbot and the person writing. In terms of implementation, it is quite smooth to create a new chatbot and deploy it to another website. In addition, the team is reactive, available and always try to bring a solution. What do you dislike about Rulai? For the Analytics part, in the ...

"It has been a good experience with rulai"

What do you like best about Rulai? The sumplicity of it. What you can implement and connect. What do you dislike about Rulai? Sometimes versions cross over while is opened by 2 users What problems is Rulai solving and how is that benefiting you? Unifying Apis

"State of the art conversational AI platform to handle complex use cases / great partnership"

What do you like best about Rulai? Flexibility & ability to handle complex use cases. With its focus on Omni-channel Engagement and AI Knowledge System, Rul.ai is very well suited for enterprise customers. It has been a pleasure to work with Rul.ai on complementing the powerful capabilities of Rul.ai by adding conversation orchestration capabilities to positively impact business outcomes. What do you dislike about Rulai? Nothing comes to mind. Perhaps need to create stronger brand ...

"Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient."

What do you like best about Rulai? Rulai goes beyond the norm and looks to address the more difficult conversational AI challenges that other solutions tend to shy away from such as context awareness and seamless orchestration across multiple channels. Their knolwedge of the enterprise customer service space helps them deliver a comprehensive and thorough feature set that is easy to use, requires low to no code, and is packaged as a seamless cloud-based solution at scale. What do you ...

"Fantastic partnership"

What do you like best about Rulai? I had a great experience with the folks at Rulai during our integration project. They are very helpful and knowledgeable. Their product is top notch and very easy to integrate with. We built a custom integration and I appreciated the flexibility built into the Rulai platform. What do you dislike about Rulai? I am satisfied overall with the Rulai solution. . What problems is Rulai solving and how is that benefiting you? We partnered for the development for ...