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7.8

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Riva CRM Integration - CRM Software

Riva CRM Integration Reviews in June 2025: User Ratings, Pros & Cons

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4.2

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Riva CRM Integration Reviews & Ratings

4.2

Very Good

Based on 164 ratings & 30 reviews

Rating Distribution

Excellent

(16)

Very Good

(14)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Riva has consistently distinguished itself as a reliable and efficient solution for seamless CRM and email/calendar integration. One of its standout strengths is its robust synchronization capabilities, effortlessly connecting platforms like Salesforce, Outlook, Google Workspace, and SugarCRM. Users frequently praise its ease of use, smooth setup process, and the ...Read more

Riva CRM Integration pros and cons

  • Seamless and reliable email and calendar synchronization between CRMs and tools like Outlook, Google, Office 365, and Exchange servers, including on-premise environments.

  • Robust data security features, addressing major security concerns and providing flexible authentication methods (e.g., token-based, basic, modern, certificate-based).

  • Transparent and fully bidirectional integration, ensuring all records, including custom objects, are accurately synced without manual intervention.

  • Highly intuitive and easy-to-use platform with a simple setup process, requiring minimal maintenance once configured.

  • Initial setup, although simple for basic configurations, can become challenging for complex customizations or less technical users without dedicated support.

  • Occasional confusion during installation, especially involving specific business use cases, requiring reliance on customer support.

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Showing 11-20 out of 30

AU

Anonymous User

05/09/23

4 out of 5

"Good calendar sync between Salesforce Service Cloud and Google"

What do you like best about Riva? The ease of adding users and having their calendars sync appointments from the google business accounts. The creation of appointments being allowed to originate from the google side made it easier for users.

AU

Anonymous User

05/09/23

4 out of 5

"Good calendar sync between Salesforce Service Cloud and Google"

What do you like best about Riva? The ease of adding users and having their calendars sync appointments from the google business accounts. The creation of appointments being allowed to originate from the google side made it easier for users.

AU

Anonymous User

05/09/23

4.5 out of 5

"Great way to integrate Outlook/Exchange and Salesforce"

What do you like best about Riva? The solution is flexible and configurable compared to other vendors, and handles things on the back end instead of client-side. Support is excellent, and the team is always accommodating and responsive.

AU

Anonymous User

05/09/23

4 out of 5

"Easy to use integration with Outlook and qualified third-party applications."

What do you like best about Riva? Different ways to authenticate with Outlook wether basic auth, modern auth, certificate based. What do you dislike about Riva?

SK

Sundar K

05/09/23

4 out of 5

"Great tool for synchronizing calendar and emails between Exchange and CRM"

What do you like best about Riva? Allows option for on-prem installation, which eases security concerns for on-Prem Microsot Exchange environments. Once setup, works seamlessly with little intervention needed

AU

Anonymous User

05/09/23

4 out of 5

"Easy to use integration with Outlook and qualified third-party applications."

What do you like best about Riva? Different ways to authenticate with Outlook wether basic auth, modern auth, certificate based. What do you dislike about Riva?

NI

Noman I

08/16/22

4.5 out of 5

"Riva make things easier"

What do you like best about Riva? Riva seamlessly connects CRM to Outlook. What do you dislike about Riva?

SS

Sam S

08/12/22

5 out of 5

"Wonderfully simple, impressively consistent"

What do you like best about Riva? Set up Riva sync with Salesforce to sync contacts to Outlook for multiple users. Literally never touched it after setup and NEVER had an issue. Low cost with hyper-responsive support. Was able to help me through self-induced confusion at setup.

DC

Dan C

08/12/22

5 out of 5

"Riva keeps NetSuite and Outlook in Sync!"

What do you like best about Riva? Riva is easy to configure, leveraging token-based authentication for the integration, and a custom role for limited permissions. Once the integration is complete, the synchronization policy is easy to set up and maintain. It's a no-hassle system that allows you to set it and forget it.

MA

Muhammad A

08/11/22

4.5 out of 5

"Smart integration between Oracle CRM on Demand and Outlook"

What do you like best about Riva? Seamless and back-end integration between Outlook and CRM system. What do you dislike about Riva?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].