RingCentral Office Reviews in June 2025: User Ratings, Pros & Cons

Office calls made easy

What do you like best? The web interface and visual voicemail. It is hard to believe that visual voicemail is not on every single phone out there (since it comes default with newer iPhones), but having this feature on a VOIP phone system is amazing. Intra-office and store calls, along with outside calls from customers and vendors, are seamlessly handled and easy to follow up with. All along with a web URL that allows for complete control and customization. We are extremely glad to ...

Excellent system for road warriors

PROS & CONS What are the best aspects of this product? I love the mobile app and faxing features. Our team is located in different time zones and the team members travel a lot. With RingCentral, they can be productive anywhere. I recently sent them training material on how to send a fax using the app which I think will make our work easier. What aspects are problematic or could work better? I think there are a few areas where RingCentral can make improvements. First, when a call ...

Absolutely love this product!

What do you like best? Being able to access our account via mobile app. Allows us to make phone calls, send texts, and faxes using our business phone while on our mobile device or desktop computer. What do you dislike? Honestly, there's not much to dislike about this program. It's been so useful for our company! What problems are you solving with the product? What benefits have you realized? This has been so useful in taking after-hours phone calls. When we are not in the ...

Ability to have work phone anywhere!

What do you like best? RingCentral gives me the capability of having my work number with me whenever without having to have a separate work phone! What do you dislike? The app can be a little buggy at times, but for the purpose it serves I can't complain. What problems are you solving with the product? What benefits have you realized? - Office Phone - Text Messages - Out of Office Phone Number - Voicemail

Ringcentral phone system

What do you like best? It is really nice being able to call from my computer with a wireless beats 3 headset. I can connect with Bluetooth from my mac and make calls on the digital dialer. This allows me to block out a lot of noise with the headset and the mic on the beats is fairly decent at noise canceling. Using the mobile app is cool because it will forward inbound calls to your cell from your office phone. Good and bad at times if you get a lot of inbound calls. What do you ...

Professional, yet Easy to Use

What do you like best? RingCentral provides all the features of a call center or PBX system without all the hardware. VoIP phones are easy to use and program. What do you dislike? Occasionally, the phones lose connection with the internet and the system does not work. This has happened once or twice a year for the five years we've used the system. What problems are you solving with the product? What benefits have you realized? No PBX system to maintain. Less expensive than a ...

Hard phone works well, Soft phone could use some work

What do you like best? It’s reliable, saves my messages, and the hard phone works well. It’s reliable and easy to use. What do you dislike? Very frequent updates that take a long time with no added features. Soft phone features are hard to find - even when I’m always looking for the phone icon, it’s just not easy to use quickly. Recommendations to others considering the product: It’s probably as good or better than competitors. For softphone integration into another program, ...

Robust VOIP solution for a small office with remote sites that are often not staffed

What do you like best? Easy to use, INCREDIBLE customer service-Competent live support almost instantly when needed most What do you dislike? The interface can be overwhelming. A small change could have a devastating effect Recommendations to others considering the product: In for a penny, in for a pound, you cant do it halfway! Be ready for some growing pains, but in the end, it will be worth it. Big company functionality even if your tiny What problems are you solving ...

A good business office provider

What do you like best? We get dedicated lines for our employees as well as call queues that ring to groups. The support we receive is excellent. When we have a question it is answered quickly. What do you dislike? Can't assign different ringtones by phone number dialed. What problems are you solving with the product? What benefits have you realized? We like each employee having a dedicated phone number. We also like that we can set up groups (departments) to receive calls.

Gsuite

What do you like best? I like that people from my office's email addresses are saved in the system so that it is simple for me to access them. What do you dislike? That it is difficult for me to change my password Recommendations to others considering the product: Consider using this instead of other systems because it is integrated with Gmail, wihich is very helpful when many of your users are already familiar with that software. What problems are you solving with the ...