RingCentral Office Reviews in June 2025: User Ratings, Pros & Cons

They false advertise what they sell

What do you like best? They false advertise what their service can do. Essentially every call comes in on two lines and if someone is alone and is on the phone when a second call comes in, the person has to go to a different phone to answer the second incoming call, they can’t put the first call on hold, and answer the second call on the phone they are using. If someone is working remotely, they do not have any idea that a second call is coming in and can’t answer it even if they wanted ...

Great Communication & Organizational Tool!

What do you like best? I love that I can keep track of my phone calls, meetings, tasks, files, calendar, etc. all in one central hub. What do you dislike? I don't like the multiple apps to access all the RingCentral office tools. What problems are you solving with the product? What benefits have you realized? RingCentral is great at tracking shared documents and files, its also great to store contact info and previous interactions with people.

User and mobile friendly

What do you like best? I love having the ability to communicate with coworkers across the country from my desktop or mobile phone. The ability to forward phones with a couple clicks on the desktop or cell phone is so convenient. What do you dislike? Too many changes, seems like everytime I turn around there is an update of sorts and I have to change the order I do things. What problems are you solving with the product? What benefits have you realized? Ease of using the system

My Ring Central Office Review

What do you like best? The thing I like best about the Ring Central Office application is the versatility. What do you dislike? I do not like the fact that often my Glitch app and Ring Central are not in sync. What problems are you solving with the product? What benefits have you realized? The business problems I am solving with RingCentral Office are not having to send my calls directly to voicemail when I am out in the field.

RingCentral Review

What do you like best? How it keeps all the call logs and messages in order it records appropriate conversations we can transfer different extensions throughout the system to utilize an inbound call system What do you dislike? Some technical issues such as calls forwarding and extensions not working What problems are you solving with the product? What benefits have you realized? Better communication amount staff Documented calls and messages when phones are off ...

Eh, I’m probably going to switch.

What do you like best? Ease of use, flexible admin portal, and easy to grab other numbers. What do you dislike? Customer support is all Hindu based and they can’t really provide solutions. They don’t understand questions I ask. What problems are you solving with the product? What benefits have you realized? Outbound calling, which is how my business makes money.

Great program

What do you like best? I love that you can have many people monitoring texts for one incoming number. You can use the app to reply to messages or your computer What do you dislike? I dislike that once a week or so, all text and call history is wiped from the ring central log/app. It makes it difficult to reference past texts from employees /clients. What problems are you solving with the product? What benefits have you realized? All of our internal staff has access to texts ...

Two main issues

PROS & CONS What are the best aspects of this product? Very customizable (but at the expense of simplicity), IP solution, good sound quality, additional features like Glib. What aspects are problematic or could work better? Customer service is awful to get in touch with. I have waited over an hour to talk to someone for critical issues. For example, the hours weren\\\'t working so I called in during the day and the customer service agent was pleasant and we appeared to find the ...

RingCentral

What do you like best? Ringcentral allows us to field and direct calls What do you dislike? We had difficulty setting up the call tree and have recieved complaints from our clients that they have difficulty getting in touch with us What problems are you solving with the product? What benefits have you realized? Call fielding and directing

Not the right fit for us, terrible terms, and over-charging

PROS & CONS What are the best aspects of this product? We don't use or need many features of this product. Quality is fine. My qualm is with billing and customer service. What aspects are problematic or could work better? We are a small company and initially requested too many lines. RingCentral won't allow you to downgrade after signing up. Needs change, and other companies will allow you to adapt. Also the monthly fees outlined in the agreement are not what we're being charged. ...