9.4
Spot Score
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Reward Gateway offers custom pricing plan
Reward Gateway's app has shown to be a valuable tool for many users, offering significant savings and a wide range of discounts. Users have reported saving substantial amounts, with one user mentioning saving over £340 and finding the discounts to add up quickly. The app also provides a variety of offers and excellent customer service according to multiple users ...Read more
Quick response and resolution to customer issues, providing excellent service.
Great range of offers with helpful instant vouchers, making savings easy.
Efficient and professional customer service, resolving problems promptly.
Easy-to-use platform for accessing discounts, benefits, and reward statements, enhancing the employee experience.
Lack of clarity on refund policies and processes, leading to confusion and dissatisfaction with returns.
Issues with certain vouchers not functioning properly or being non-refundable, causing frustration and financial loss for users.
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Showing 41-50 out of 2903
JP
Jo Parker
05/09/24
Excellent customer service
Excellent customer service. Great scheme to belong to!
IR
Ian Robertson
05/06/24
First class service and resolution.
Initial call made this morning and provided the information and everything fully resolved in a matter of hours. If only all companies were this swift.
MJ
Mr J O'Hare
05/06/24
Awful useless avoid
Awful. Had a problem a year ago with being charged twice by Tesco (via voucher and card) and they did not want to know and I lost £80 Today I tried again (I know!) and purchased a Tesco voucher. It did not work and their live chat confirmed it was a mistake their end and a refund would take 3 days. I explained this was not good enough as I needed the money to get food, but they were not interested and just kept saying 'it has been passed to an escalation team' and refused to put my ...
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C
customer
05/02/24
They dealt with Tesco charging me twice…
They dealt with Tesco charging me twice once through rewards gateway and again on my debit card as they told me in tesco the Rewards app hadn't gone through on my reloadable voucher. It took a while to get a response from Tesco but luckily I had these guys to fight my corner. Not even a gift voucher from tesco for the inconvenience of me being out of pocket for a month. Shameful when I spend thousands
MN
Menzies Norwich
05/02/24
Smart Spending customer service helpful…
I had a technical issue with a B and Q voucher which put me £103 out of pocket. I was given the run-around initially with different helpdesks giving me the brush off. Eventually, I got to the customer service desk of Smart Spending. After a conversation regarding the issue they emailed me back after an hour and resolved my issue effectively
C
customer
05/02/24
They dealt with Tesco charging me twice…
They dealt with Tesco charging me twice once through rewards gateway and again on my debit card as they told me in tesco the Rewards app hadn't gone through on my reloadable voucher. It took a while to get a response from Tesco but luckily I had these guys to fight my corner. Not even a gift voucher from tesco for the inconvenience of me being out of pocket for a month. Shameful when I spend thousands
MN
Menzies Norwich
05/02/24
Smart Spending customer service helpful…
I had a technical issue with a B and Q voucher which put me £103 out of pocket. I was given the run-around initially with different helpdesks giving me the brush off. Eventually, I got to the customer service desk of Smart Spending. After a conversation regarding the issue they emailed me back after an hour and resolved my issue effectively
RH
Robert Hicks
05/01/24
Any issues dealt with professionally…
Any issues dealt with professionally and promptly.
RH
Robert Hicks
05/01/24
Any issues dealt with professionally…
Any issues dealt with professionally and promptly.
C
Corey
04/30/24
The absolute worst company ever…
The absolute worst company we have ever had to deal with. This isn't just myself, but many other people I associate with. The process trying to access ANYTHING from this company is simply absurd. Site issues, no correspondence, when receiving correspondence, the people on the other end have literally no interest, and no idea on how to help. This will go on for weeks. They almost feel like a scam company. There is definitely something suspicious going on in the background. To be honest, I ...
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