9.4
Spot Score
Streamline your business with cloud-based POS.
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Starts from $99/Month, also offers free forever plan
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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Showing 551-560 out of 570
B
Buster
04/05/16
lackluster support
The support tends to be very scripted and lacks knowledge. Outages are rarely explained and tend to be excused as "maintenance" during prime retail hours. We currently plan on switching back to our previous point of sale provider
N
Nick
04/05/16
Lots of issues encountered
Revel has been a large roller coaster of poor experiences. They make you call for EVERYTHING. I can't change any of my establishment settings without calling them. You have no control over what really matters. If your a POS admin for your company you need to be able to configure things on your own. If I wanted someone to be able to control my POS system I would have outsourced for everything. If you need your labels or receipts to look different you have to pay a higher monthly fee because ...
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M
Michael
04/05/16
Help Desk experience was good but the resolution was incomplete and expensive
One of my card swipe terminals failed during a Revel software upgrade, so I was forced to replace it and it cost a lot more than what I paid for the original just 6 months prior. And to date Revel has not been able to assist me in getting details for the failed card swipe so that I can get it repaired. The quote that got me was "we're just a software company, hardware is not our responsibility". I will say the level 2 support I got for installing the new terminal was very good.
MC
Marsha Croft
04/05/16
Cone Zone ahead
They rolled out an outstanding system but we are their test pilots. Great 24 hour support but the people you chat with have little to no understanding as to how it applies to business. Frequently after a 20 minute conversation you will be escalated to the next level. Prepare to be on the phone for 30 minutes before you get the attention that you need, icky. My book keeper has spent almost 80 hours trying to get the information to upload to quick books, costing me thousands of dollars. If I ...
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R
Ryan
04/05/16
Was lead on by members of the sales team.
The Revel system itself functions great! Our project needed to integrate with their open API. We made our goals and needs for our resturant very clear from the beginning and were lead on by a particular member of the sales team. He lead us to believe through incorrect answers and continued reassurance that our specific API needs were achievable. What we found out after purchasing the system from a technical member of Revel is that not only could we not achieve what we needed but he would ...
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J
Julie
04/05/16
Worst decision ever.
I switched POS system thinking that Revel was going to be an upgrade. The salesman was really good. Rewards and gift cards integration was my first reason but then the fact that they offer scheduling, CRM, online ordering and inventory control was close second. I cannot stressed how much I am disappointed. This is the worst decision I have ever made. Trust me I am not exaggerating. Everything from the menu building, the install, problem with synching, the reports, the errors, the CSM VIP ...
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A
Andrew
04/05/16
Service very slow
Need better tech support issue take too long to get resolvedone
R
Ryan
04/05/16
Was lead on by members of the sales team.
The Revel system itself functions great! Our project needed to integrate with their open API. We made our goals and needs for our resturant very clear from the beginning and were lead on by a particular member of the sales team. He lead us to believe through incorrect answers and continued reassurance that our specific API needs were achievable. What we found out after purchasing the system from a technical member of Revel is that not only could we not achieve what we needed but he would ...
Read more
J
Julie
04/05/16
Worst decision ever.
I switched POS system thinking that Revel was going to be an upgrade. The salesman was really good. Rewards and gift cards integration was my first reason but then the fact that they offer scheduling, CRM, online ordering and inventory control was close second. I cannot stressed how much I am disappointed. This is the worst decision I have ever made. Trust me I am not exaggerating. Everything from the menu building, the install, problem with synching, the reports, the errors, the CSM VIP ...
Read more
A
Andrew
04/05/16
Service very slow
Need better tech support issue take too long to get resolvedone
