Revel Systems Reviews in June 2026: User Ratings, Pros & Cons

Great Product, and Excellent Support

We are happy to pick Revel as POS system for our Deli. 1- Excellent Product 2-Excellent Technical support. 3-Recomended to everybody.

Completely met our expectations.

POS equipment we ordered arrived complete, on time and in excellent condition.

Great Customer Service

Revel is always there when you need them, no matter what time of the day. They almost always solve the issue while you wait. When that isn't possible, they actually get back with you when they said they would.

I love the reports that can be generated in this system.

I am so happy to be able to get very clear reports on all of the things that make a business work. The ease at putting new products into the system is great.

Amazing Service

We are a small established business that has grown out of its dinosaur methods. We did a lot of research for our POS options and I am so glad we decided to go with Revel. Not only are we able to develop a system that works best for our company's inventory, financial, and POS needs, but we are able to use our knowledge of our products to design a system that is efficient, relevant and affordable. This could not work without the amazing knowledge and service we receive from the support teams ...

Revel Support

Have we had some problems with our Revel POS system? Of course we have. The fact of the matter is that there are problems with any and every system out there but one area where Revel excels is customer support. They actually answer their phone (rare these days) and immediately route the issue to a technician who works on it one-on-one with you. Does the problem always get resolved immediately? Usually, but not always. But do know that they don't stop working on it until it is resolved to ...

Winery

Help on the phone has been very good most of the time. Sometimes we have to wait too long to get someone to answer our tech question!

Lots of issues encountered

Revel has been a large roller coaster of poor experiences. They make you call for EVERYTHING. I can't change any of my establishment settings without calling them. You have no control over what really matters. If your a POS admin for your company you need to be able to configure things on your own. If I wanted someone to be able to control my POS system I would have outsourced for everything. If you need your labels or receipts to look different you have to pay a higher monthly fee because ...

Help Desk experience was good but the resolution was incomplete and expensive

One of my card swipe terminals failed during a Revel software upgrade, so I was forced to replace it and it cost a lot more than what I paid for the original just 6 months prior. And to date Revel has not been able to assist me in getting details for the failed card swipe so that I can get it repaired. The quote that got me was "we're just a software company, hardware is not our responsibility". I will say the level 2 support I got for installing the new terminal was very good.

Cone Zone ahead

They rolled out an outstanding system but we are their test pilots. Great 24 hour support but the people you chat with have little to no understanding as to how it applies to business. Frequently after a 20 minute conversation you will be escalated to the next level. Prepare to be on the phone for 30 minutes before you get the attention that you need, icky. My book keeper has spent almost 80 hours trying to get the information to upload to quick books, costing me thousands of dollars. If I ...