9.4
Spot Score
Revel Systems Reviews in June 2026: User Ratings, Pros & Cons
Streamline your business with cloud-based POS.
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Starts from $99 / Month, also offers free forever plan
Revel Systems Reviews & Ratings
Spotsaas Editor’s POV
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Revel Systems pros and cons
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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Showing 541-550 out of 570
B
Benjamin
04/06/16
Great POS System
It has been a very daunting task to upgrade to a feature rich POS system. There is a lot of information available at your fingertips. It does take a good bit of time to set up. Service has been very responsive and very helpful in the process. The more you put in it with your time and effort to get it set up, the better it will give you what you need, the better the experience will be. It has so many custom options to set up that I believe it would be a great asset for any retail type ...
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R
Raber
04/06/16
Barcode printer
The technician could have asked me early in the problem resolution whether I really needed to print the 12-digit barcodes or whether the 5-digit self-assigned barcodes were the only ones required. (The 12-digit barcodes from the manufacturer just won't squeeze onto 1-inch labels.)
A
Andrew
04/05/16
Service very slow
Need better tech support issue take too long to get resolvedone
L
Lewis
04/05/16
Much improved!
The new group servicing accounts is much better technically and in communicating. A problem that occurred weekly hasn't happened in months. Hopefully that wasn't a jinx. Nice change.
R
Ryan
04/05/16
Was lead on by members of the sales team.
The Revel system itself functions great! Our project needed to integrate with their open API. We made our goals and needs for our resturant very clear from the beginning and were lead on by a particular member of the sales team. He lead us to believe through incorrect answers and continued reassurance that our specific API needs were achievable. What we found out after purchasing the system from a technical member of Revel is that not only could we not achieve what we needed but he would ...
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A
Andrew
04/05/16
Service very slow
Need better tech support issue take too long to get resolvedone
J
Julie
04/05/16
Worst decision ever.
I switched POS system thinking that Revel was going to be an upgrade. The salesman was really good. Rewards and gift cards integration was my first reason but then the fact that they offer scheduling, CRM, online ordering and inventory control was close second. I cannot stressed how much I am disappointed. This is the worst decision I have ever made. Trust me I am not exaggerating. Everything from the menu building, the install, problem with synching, the reports, the errors, the CSM VIP ...
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R
Ryan
04/05/16
Was lead on by members of the sales team.
The Revel system itself functions great! Our project needed to integrate with their open API. We made our goals and needs for our resturant very clear from the beginning and were lead on by a particular member of the sales team. He lead us to believe through incorrect answers and continued reassurance that our specific API needs were achievable. What we found out after purchasing the system from a technical member of Revel is that not only could we not achieve what we needed but he would ...
Read more
J
Julie
04/05/16
Worst decision ever.
I switched POS system thinking that Revel was going to be an upgrade. The salesman was really good. Rewards and gift cards integration was my first reason but then the fact that they offer scheduling, CRM, online ordering and inventory control was close second. I cannot stressed how much I am disappointed. This is the worst decision I have ever made. Trust me I am not exaggerating. Everything from the menu building, the install, problem with synching, the reports, the errors, the CSM VIP ...
Read more
B
Buster
04/05/16
lackluster support
The support tends to be very scripted and lacks knowledge. Outages are rarely explained and tend to be excused as "maintenance" during prime retail hours. We currently plan on switching back to our previous point of sale provider
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].