Revel Systems Reviews in June 2025: User Ratings, Pros & Cons

Great POS System

It has been a very daunting task to upgrade to a feature rich POS system. There is a lot of information available at your fingertips. It does take a good bit of time to set up. Service has been very responsive and very helpful in the process. The more you put in it with your time and effort to get it set up, the better it will give you what you need, the better the experience will be. It has so many custom options to set up that I believe it would be a great asset for any retail type ...

Could use some more preparation.

The only thing I have to say is that if they were more prepared for what the consumer would ask, then it wouldn't be a problem. Also if they wouldn't have to run in a circle to get a simple answer then it would be 10x's better!

Great Product, and Excellent Support

We are happy to pick Revel as POS system for our Deli. 1- Excellent Product 2-Excellent Technical support. 3-Recomended to everybody.

Completely met our expectations.

POS equipment we ordered arrived complete, on time and in excellent condition.

Great Customer Service

Revel is always there when you need them, no matter what time of the day. They almost always solve the issue while you wait. When that isn't possible, they actually get back with you when they said they would.

I love the reports that can be generated in this system.

I am so happy to be able to get very clear reports on all of the things that make a business work. The ease at putting new products into the system is great.

Amazing Service

We are a small established business that has grown out of its dinosaur methods. We did a lot of research for our POS options and I am so glad we decided to go with Revel. Not only are we able to develop a system that works best for our company's inventory, financial, and POS needs, but we are able to use our knowledge of our products to design a system that is efficient, relevant and affordable. This could not work without the amazing knowledge and service we receive from the support teams ...

Revel Support

Have we had some problems with our Revel POS system? Of course we have. The fact of the matter is that there are problems with any and every system out there but one area where Revel excels is customer support. They actually answer their phone (rare these days) and immediately route the issue to a technician who works on it one-on-one with you. Does the problem always get resolved immediately? Usually, but not always. But do know that they don't stop working on it until it is resolved to ...

Winery

Help on the phone has been very good most of the time. Sometimes we have to wait too long to get someone to answer our tech question!

Much improved!

The new group servicing accounts is much better technically and in communicating. A problem that occurred weekly hasn't happened in months. Hopefully that wasn't a jinx. Nice change.