9.4
Spot Score
Streamline your business with cloud-based POS.
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Starts from $99/Month, also offers free forever plan
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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Showing 521-530 out of 570
D
Dipak
08/09/16
Easy to use POS but high upfront and monthly fees.
The sales person was very charming and later we learned the limitation of the way system integrates and the total cost involved the hard way. We had to purchases all new equipment from Revel at a high markup and the small iPad screens were way too small to work in the real work environment and had to return them and get the larger screens. It took us over a month and half to rectify all the equipment related issues as the sales person "oversold" the capabilities and we ended up spending 40% ...
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FH
Faith, Hope & Love Christian Gifts and More, LLC
08/05/16
Powerful great POS system for any business!!
We were a little skiddish about purchasing a POS system, but after discovering the integration of quick books and revel systems, we knew this was for our business. What a great tool to ensure a business runs in a smooth manner!! Onboard get service to training to going live it has been a great experience and we recommend this system to all businesses of any size.
FH
Faith, Hope & Love Christian Gifts and More, LLC
08/05/16
Powerful great POS system for any business!!
We were a little skiddish about purchasing a POS system, but after discovering the integration of quick books and revel systems, we knew this was for our business. What a great tool to ensure a business runs in a smooth manner!! Onboard get service to training to going live it has been a great experience and we recommend this system to all businesses of any size.
JD
James Dorr
07/17/16
Having a lot of issues
My name is James Dorr, and I own and operate OnSite Computer Services in Plymouth New Hampshire. I have well over 30 years of IT and networking experience and I have worked on just about everything out there. A customer of mine purchased Revel about a year ago and it has been nothing but a problem for them. This spring the customer called me in because the Revel system was crashing continually during busy events. Initially what I found was that the systems reported that they were losing ...
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JD
James Dorr
07/17/16
Having a lot of issues
My name is James Dorr, and I own and operate OnSite Computer Services in Plymouth New Hampshire. I have well over 30 years of IT and networking experience and I have worked on just about everything out there. A customer of mine purchased Revel about a year ago and it has been nothing but a problem for them. This spring the customer called me in because the Revel system was crashing continually during busy events. Initially what I found was that the systems reported that they were losing ...
Read more
JL
Julia Li
07/13/16
Promised us Chinese/ English Compatibility which never happened / DID NOT CANCEL even after two requests
Revel's sales team were very pushy and finally sold us the promise that their system would be English/ Chinese compatible. What they didn't reveal is that they had to program it to make this happen and instead of characters we had to input pictures. Unfortunately this wasn't compatible with the receipt printers. They tried to resolve and it would still print only half the characters. After we tried to CANCEL twice - in January 2016 and June 2016 we were still be charged monthly by them ...
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JL
Julia Li
07/13/16
Promised us Chinese/ English Compatibility which never happened / DID NOT CANCEL even after two requests
Revel's sales team were very pushy and finally sold us the promise that their system would be English/ Chinese compatible. What they didn't reveal is that they had to program it to make this happen and instead of characters we had to input pictures. Unfortunately this wasn't compatible with the receipt printers. They tried to resolve and it would still print only half the characters. After we tried to CANCEL twice - in January 2016 and June 2016 we were still be charged monthly by them ...
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K
Kevin
06/06/16
You want this POS
I've had 3 restaurants and used 2 different POS's. When it came time to replace them, I looked long and hard at the options. Why did I pick Revel? 1) I was really tired of paying 4 figures for proprietary hardware. The terminals from the legacy POS's? Only work with their system. And if they break? So expensive to get repaired. Revel's terminals? iPads! 2) I was really tired of paying 5 figures for propreitary software and then getting nickled and dimed for support calls. Revel's ...
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J
Jim
05/24/16
3 years with Revel and I'd make the same choice again!
Really happy with the ease of functionality of Revel Systems. I researched my choices 4 years ago and chose Revel; I'd make the same choice today.
A
Ashley
05/09/16
Revel has good customer service.
Revel has a great support team and is always helpful. With that said, the software itself is frustrating and not as user friendly as we would like. It almost seems as if those who are creating and updating Revel do not actually use it on a day to day basis. We use it for retail so I am not sure if maybe the restaurant business finds it easier to work with but because we have constant inventory, sales, custom orders, etc . it is not very flexible.
