9.4
Spot Score
Revel Systems Reviews in June 2026: User Ratings, Pros & Cons
Streamline your business with cloud-based POS.
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Starts from $99 / Month, also offers free forever plan
Revel Systems Reviews & Ratings
Spotsaas Editor’s POV
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Revel Systems pros and cons
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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Showing 491-500 out of 570
JL
Jim L
10/26/16
Great Work Horse
We use Revel for our collegiate concession business which is merchandise. Our customers demand a quick check-out and Revel has delivered. At our last football game, Revel did close to 1400 transaction during a five hour period. It has been simple for our staff to use and the wireless feature really works for us. We are very happy!
J
Jose
10/12/16
Great product
This system fits all my company needs
C
Christopher
10/10/16
The BEST by far!
Finally someone that understands restaurants! Well thought out in every way. The installation was very well planned and therefore went smoothly - operation is intuitive so training was minimal - the backend is robust and fully customizable and the support is FAST and very knowledgeable. 10 Stars!
JP
John Porter
10/10/16
Excellent customer service.
Customer service is timely and not bogged down with excessive procedure. Everyone seems to care about a solution and not just a closed ticket.
J
Jenn
10/10/16
Set up was a b----
Revel is a great system once you get it installed - if you're switching from one POS to Revel, be prepared to go insane as it's not an easy process, a 2 week process took 3 months to implement, along with Revel deleting 1500 of my SKUs with no explanation to this day. But after 3-4 months of set up, numerous calls to the help desk and endless customization, it works great and the reporting tools are exactly the robust reports I need to help my business expand.
C
Christopher
10/10/16
The BEST by far!
Finally someone that understands restaurants! Well thought out in every way. The installation was very well planned and therefore went smoothly - operation is intuitive so training was minimal - the backend is robust and fully customizable and the support is FAST and very knowledgeable. 10 Stars!
J
Jenn
10/10/16
Set up was a b----
Revel is a great system once you get it installed - if you're switching from one POS to Revel, be prepared to go insane as it's not an easy process, a 2 week process took 3 months to implement, along with Revel deleting 1500 of my SKUs with no explanation to this day. But after 3-4 months of set up, numerous calls to the help desk and endless customization, it works great and the reporting tools are exactly the robust reports I need to help my business expand.
JP
John Porter
10/10/16
Excellent customer service.
Customer service is timely and not bogged down with excessive procedure. Everyone seems to care about a solution and not just a closed ticket.
CA
Chip Adkins
10/06/16
Just what I needed (and didn't know I needed!)
We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and ...
Read more
CA
Chip Adkins
10/06/16
Just what I needed (and didn't know I needed!)
We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].