Revel Systems Reviews in July 2025: User Ratings, Pros & Cons

This is a horrible investment.

I run a furniture store. We do a lot of special orders and layaway. A little over a month ago I was experiencing problems with the ipads not syncing up. The customers would be in the system but the payments were wacky. one ipad would say the a customer made 3 payments and another would say that they made 4 and the last one would say they made none. The back end had all the payments for them so at least I was able to see it that way. I called the tech team and they made sure that they were ...

Great product

This system fits all my company needs

Excellent customer service.

Customer service is timely and not bogged down with excessive procedure. Everyone seems to care about a solution and not just a closed ticket.

The BEST by far!

Finally someone that understands restaurants! Well thought out in every way. The installation was very well planned and therefore went smoothly - operation is intuitive so training was minimal - the backend is robust and fully customizable and the support is FAST and very knowledgeable. 10 Stars!

The BEST by far!

Finally someone that understands restaurants! Well thought out in every way. The installation was very well planned and therefore went smoothly - operation is intuitive so training was minimal - the backend is robust and fully customizable and the support is FAST and very knowledgeable. 10 Stars!

Excellent customer service.

Customer service is timely and not bogged down with excessive procedure. Everyone seems to care about a solution and not just a closed ticket.

Set up was a b----

Revel is a great system once you get it installed - if you're switching from one POS to Revel, be prepared to go insane as it's not an easy process, a 2 week process took 3 months to implement, along with Revel deleting 1500 of my SKUs with no explanation to this day. But after 3-4 months of set up, numerous calls to the help desk and endless customization, it works great and the reporting tools are exactly the robust reports I need to help my business expand.

Set up was a b----

Revel is a great system once you get it installed - if you're switching from one POS to Revel, be prepared to go insane as it's not an easy process, a 2 week process took 3 months to implement, along with Revel deleting 1500 of my SKUs with no explanation to this day. But after 3-4 months of set up, numerous calls to the help desk and endless customization, it works great and the reporting tools are exactly the robust reports I need to help my business expand.

Just what I needed (and didn't know I needed!)

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and ...

Just what I needed (and didn't know I needed!)

We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and ...