9.4
Spot Score
Streamline your business with cloud-based POS.
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Starts from $99/Month, also offers free forever plan
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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Showing 381-390 out of 570
J
JerryM
07/25/17
Better overall
There customer support was not too good in the beginning but they improved by getting a better quality phone system and have reps that speak better English. They also have been releasing useful updates to their software that has made our system easier to use.
J
JerryM
07/25/17
Better overall
There customer support was not too good in the beginning but they improved by getting a better quality phone system and have reps that speak better English. They also have been releasing useful updates to their software that has made our system easier to use.
A
Annoyed
07/25/17
Customer Service Setup sucks
There are some high quality and helpful people working at this company and I don't personally blame the people for my major issues with this company... with that being said their "customer service" system is terrible. They only want to communicate via email for real issues and they take forever. I have been left SOL many times because I wasn't able to speak to the right person who could help because "they are not reachable by phone. We can only communicate with said person via email". So ...
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J
Julie
07/24/17
Revel is a great company
Revel is a great company - typically very good with customer help. Installations have been excellent.
S
Stephen
07/24/17
Overall I am happy
Overall I am happy. But sometimes it does take awhile to get to someone that is smart enough to solve me issue.
J
Julie
07/24/17
Revel is a great company
Revel is a great company - typically very good with customer help. Installations have been excellent.
S
Stephen
07/24/17
Overall I am happy
Overall I am happy. But sometimes it does take awhile to get to someone that is smart enough to solve me issue.
RA
Robert Ashley
07/23/17
REVEL POS is the worst POS system we have ever had!
Their support is terrible. They are not chip ready so you will lose every fraudulent charge. They have cost of goods issues which destroys your QB file. Their integration with QB breaks all the time. I would absolutely not recommend this POS. We are leaving them!
P
Patrick
07/20/17
Awful POS system
Awful POS system. Terrible and not intuitive back end. Terrible support. Consistent problems with stock control. All of the people doing their phone support seem to have no idea how the software works. Do not buy. Ever.
D
Dan
07/19/17
Poor Tech Support
When the system works, it's great - however when we have a network problem, as we have recently had. the support is pretty dissapointing. Our network/revel has been down since a recent burglary at our cafe and we have since been able to connect with our replacement equipment. I have had to pay for a local IT guy to sort the problem. This has caused great headaches and a lot of time on the phone. I should be able to count on local revel supplied IT people. I was told on the phone that there ...
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