9.4
Spot Score
Streamline your business with cloud-based POS.
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Starts from $99/Month, also offers free forever plan
Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more
Intuitive and user-friendly interface, suitable for fast casual businesses.
Excellent customer service that is patient, kind, and easy to understand.
Flexible and customizable software, easy for all company staff to use.
Offers extensive personalization options compared to other POS systems.
Deceptive contract renewal practices without clear consent or communication.
Unreliable service with frequent disruptions and failures in POS and payment processing.
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HI
Hugo Izquierdo
08/31/17
The software is good and has lots of …
The software is good and has lots of awesome features. Support is always available, but the software does need some catching up to do. Mobile platform not very good. Has glitches that create havoc when they do happen. It seems that you have to do Calling to tech every three months or so for a major issue. That said its pretty useful to see info live.
PW
Philip Wahl
08/29/17
Pretty good to start, we'll see with service resolution.
For the most part the system works well. We have recently had issues with a kitchen printer not working. Help desk has not been able to resolve. Local Atlanta Rep has not responded to email or VM messages. Hoped to get things resolved far more quickly than this. Have been asked to replace an Ethernet cable as a possible fix. Don't need trial possible solutions, need resolution now as this is effecting my customer service now.
C
Chad
08/29/17
Fantastic!!
Great product with unbelievable reporting power. Revel truly beats all of its competitors, hands down. Exceptional customer service and support.
PW
Philip Wahl
08/29/17
Pretty good to start, we'll see with service resolution.
For the most part the system works well. We have recently had issues with a kitchen printer not working. Help desk has not been able to resolve. Local Atlanta Rep has not responded to email or VM messages. Hoped to get things resolved far more quickly than this. Have been asked to replace an Ethernet cable as a possible fix. Don't need trial possible solutions, need resolution now as this is effecting my customer service now.
C
Chad
08/29/17
Fantastic!!
Great product with unbelievable reporting power. Revel truly beats all of its competitors, hands down. Exceptional customer service and support.
SM
Shawn mccurdy
08/28/17
We still have several issues with …
We still have several issues with online ordering as well as items on the kiosk. These items are a work I progress still. Your I.T department still can't figure them out. Overall if I could do it again I would not choose revel. There are way to many limitations in regards to the kiosk ordering...Oh by the way we are a strictly kiosk ordering only restaurant.
S
Sarah
08/23/17
Revel has great customer support 24/7
Revel has great customer support 24/7. We use it all 3 of our outlets, and they continue to be helpful!
K
Ken
08/23/17
Easy to use and great support!
Date of experience: August 24, 2017
J
Justin
08/22/17
Revel has streamlined and simplified my …
Revel has streamlined and simplified my business operations. Their data tracking and many options on the backend offer controls that customize your POS and ensure employees can learn how to use the system, while you can sit back and track things with ease.
B
BL
08/22/17
Highly recommended.
Date of experience: August 23, 2017
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
