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9.4

Spot Score

Revel Systems - POS Software

Revel Systems Reviews in May 2025: User Ratings, Pros & Cons

Streamline your business with cloud-based POS.

3.6

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Starts from $99/Month, also offers free forever plan

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Revel Systems Reviews & Ratings

3.6

Very Good

Based on 556 ratings & 570 reviews

Rating Distribution

Excellent

(286)

Very Good

(120)

Good

(45)

Poor

(25)

Terible

(94)

Expert's Review

Revel Systems has garnered a mix of feedback over the past year, showcasing a range of experiences. While some users have raised concerns about hidden contract traps, poor service quality, and high cancellation fees, others have highlighted the ease of use, strong support, and seamless integration capabilities of the system. Positive notes emphasize Revel's ...Read more

Revel Systems pros and cons

  • Intuitive and user-friendly interface, suitable for fast casual businesses.

  • Excellent customer service that is patient, kind, and easy to understand.

  • Flexible and customizable software, easy for all company staff to use.

  • Offers extensive personalization options compared to other POS systems.

  • Deceptive contract renewal practices without clear consent or communication.

  • Unreliable service with frequent disruptions and failures in POS and payment processing.

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Showing 261-270 out of 570

J

John

02/28/18

2 out of 5

Communication nightmare.

**update 3/30/18** Apparently they still have some issues to work on in the communication dept. Its been two weeks since they last updated me on the progress of our project. Three emails have gone unanswered and there has been no progress that I can detect. I am torn here because the system functions quite well and I have been happy with the functionality. Revel could be great if only they could solve their customer service issues. **original review**Revel is an awesome POS, I love the fact ...

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N

Nicole

02/22/18

5 out of 5

I researched several POS systems before…

I researched several POS systems before making the final decision to go with Revel when I started my business almost one year ago. I am happy to say it was a great decision! I had an excellent experience from the first demo to backend set up and training, integration with credit card processing (Thank you Rob!) and software upgrades etc... The system is reliable, and super user friendly and the customer service team is top notch. Everyone I have spoken with is competent and courteous and ...

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K

Kari

02/21/18

4 out of 5

Love your system

Love your system. Makes checking out customers easy. When we have had to call, our issues have been resolved the same day. If possible, would like to make a recommendation. Many of our customers don't wish to have a receipt after a credit card transaction. Can we have a "no thanks" option added?

J

Jay

02/21/18

4 out of 5

A good system with a few issues by far…

A good system with a few issues by far and away better than some other iPad pos systems.

A

Angelica

02/14/18

5 out of 5

I love how revel systems is easy to…

I love how revel systems is easy to operate and how the system makes the reports for you and are easily accessible. I also enjoy the pricing of The product. They do not have fees for the usage of the product. which is great because they show that the product is made for their clients. Their customer service is great too. They are very attentive and they show that they care about the growth of your business. I would definitely continue to grow with Revel Systems.

G

Garth

02/08/18

5 out of 5

Revel is Excellent.

They have been very responsive in getting back to me and addressing my concerns.

B

Brian

02/07/18

1 out of 5

ABSOLUTELY THE WORST SYSTEM I HAVE EVER …

ABSOLUTELY THE WORST SYSTEM I HAVE EVER USED. ALOHA WAS BAD, THIS IS A THOUSAND TIMES WORSE

M

Matt

01/31/18

5 out of 5

Great support staff

Great support staff! Thank you!

S

Sam

01/31/18

5 out of 5

Excellent system with great customer …

Excellent system with great customer service.

NF

Nicole F

01/30/18

4.5 out of 5

"Convenient"

What do you like best about Revel Systems? This is a great POS system! It is easy to use and convenient with multiple employees. What do you dislike about Revel Systems?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].