Revel Systems Reviews in May 2025: User Ratings, Pros & Cons

Absolute garbage!!

Absolute garbage!!! I would never in my entire life would EVER recommend anyone touching this POS, not even with a stick. Sales guys are very misleading. In the demo I asked for very specific menus and modifiers and was told it is not available in the Demo but we can easily set that up in the actual menu build out. Guess what... features I was requesting were not available in their system, customer service guys are completely clueless, the whole company is dysfunctional, nobody knows who to ...

You purchase the system

You purchase the system. They install it and give you access to online videos that are very basic and leave you on your own. For an expensive system the set up training and support is lousy on it’s best day

Also terrible experience!

Also terrible experience. Do not use if you are independent operator is my experience. In countries where you need a fiscal printer . . . Absolutely, POSITIVELY DO NOT USE THIS COMPANY. Horrible service, they have been promising rapid response to not being able use basic functions, they blame it on the country, but research shows all countries needing a fiscal printer have the same problem, once you are in their system. This has been going on for five years. The only thing they have done on ...

TERRIBLE EXPERIENCE!!!!

TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope ...

"Amazing"

What do you like best about Revel Systems? Has many updates and is incredibly easy to use What do you dislike about Revel Systems?

I have already wasted too much of my…

I have already wasted too much of my time dealing with Revel to type out a complete and formal review. Instead I will just say this: Revel is the worst Pos I have ever used! I would give them 0 stars if I could. Updates are a joke. The only thing consistent with Revel is constant problems/ glitches, and poor customer service.

"Quick but not user friendly in the field. "

What do you like best about Revel Systems? I like that each menu item on our POS is very clearly labeled, and can be put into sub categories that make finding an item easy. I do also like the swipe left and delete feature on SOME items.

"Quick but not user friendly in the field. "

What do you like best about Revel Systems? I like that each menu item on our POS is very clearly labeled, and can be put into sub categories that make finding an item easy. I do also like the swipe left and delete feature on SOME items.

Revel will allow you to expand your business.....

We have used Revel for almost 4 years and believe it to be extremely powerful. We highly recommend it to those looking for full service restaurant capability. Being pleased does not mean there are not areas that need improvement. There needs to be a better method for allowing customers to try out new versions in their own environment. Also would be nice to be able to delete information that is very old rather than having to keep it. Service when working with CRM has been very positive. Not ...

Overall good system

Not the cheapest but has all the bells and whistles you’ll need with a POS. Very flexible. Backend reporting KPIs are ok. Plenty of tutorials online to get you up to speed on how to get up to speed. Although the POS is “wireless” when viewed by the customers they’re a lot of wires needed to run the POS. Was really disappointed that Revel created an app for my iPhone and wanted to charge be extra to access it.