Respond.io Reviews in May 2025: User Ratings, Pros & Cons

"Ferramente muito poderosa e pratica de se usar"

What do you like best about respond.io? A criação de fluxos automaticos de atendimento, e sua integração com inteligencia artificial, faz dela uma ferramente exetremamente versatil e poderosa no atendimento ao client. What do you dislike about respond.io? Poderia existir um painel onde se pudesse realizar a edição ou exclusão das Tags criadas What problems is respond.io solving and how is that benefiting you? Relaizando melhor a triagem de cliente com o fluxo automatico de atendimento.

"response.io really makes it easy and helps me to carry out my work activities"

What do you like best about respond.io? When replying to messages with customers, we use the AI feature which is very helpful so we can quickly respond to questions and input from customers What do you dislike about respond.io? There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly What problems is respond.io solving and how is that benefiting you? to make it easier to respond quickly to customers so as to increase effectiveness in work

"Fantastic"

What do you like best about respond.io? Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started. What do you dislike about respond.io? There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps. What problems is respond.io solving and how is that benefiting you? To follow up Clients. To blast offer. To apply quick bot response 24 hrs.

"The best platform to mange income channels in one place"

What do you like best about respond.io? The whatsapp intgration is great feature What do you dislike about respond.io? the AI feature I don't know how to use it What problems is respond.io solving and how is that benefiting you? having all our inbound channels in one place and connect them with our crm

"powerful app to communicate with customers"

What do you like best about respond.io? It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customizedchanels, you name it. It has AI now and it had become the main customer support channel in our agency. Also its ease of use helps our team to be connected every single day. What do you dislike about respond.io? I have Nothing worth mentioning at the moment. What problems is respond.io solving and how is that benefiting you? Convenience for the customer since ...

"The all in one messaging platform for all social media channels"

What do you like best about respond.io? Very easy to use messaging platform which combines all different social media channels, even LINE, and support for multi-users, we love this app to communicate with our customers here at Trip Store Krbai, a travel agent in Southern Thailand What do you dislike about respond.io? The dev API should be free for all and not only available in the upper price models. As a small sized company we try to automate as much as possible and love the pricnciple, ...

"very proficiently"

What do you like best about respond.io? very easy to use all is the best app and use to used idont have any dislike about app What do you dislike about respond.io? all is the best app and use to used idont have any dislike about app What problems is respond.io solving and how is that benefiting you? All customers are communicated quickly, professionally, easily and responsivelyلا

"Works for the entire team!"

What do you like best about respond.io? Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time! What do you dislike about respond.io? It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate. What problems is respond.io ...

"I use Respond I.O on a daily basis, to communicate effectively with clients."

What do you like best about respond.io? I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses. What do you dislike about respond.io? I would like to see the addition of a method, to delete messages, sent in error. What problems is respond.io solving and how is that benefiting you? Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, ...

"Easy to use, efficient and a saving grace for our business in terms client engagement and the sales."

What do you like best about respond.io? The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes. What do you dislike about respond.io? Adding a contact could be made easy. I find it to be longer than it should. What problems is respond.io solving and how is that benefiting you? Lead management, we can qualify a lot faster. Communicating to clients that are abroad, ...