Respond.io Reviews in May 2025: User Ratings, Pros & Cons

"Wonderful Platform"

What do you like best about respond.io? This is such a wonderful platform to grow my business. It's easy to understand and the support from the team is fantastic!! Thankyou to Respond.io!! What do you dislike about respond.io? Nothing. There's nothing negative to say about Resond.io What problems is respond.io solving and how is that benefiting you? I can do better marketing and therefore better the profit of my business

"operação simples e eficiente"

What do you like best about respond.io? A simplicidade de criar um chatbot sem código, ficando acessível para qualquer pessoa. Além da possibilidade de adicionar tags e filtrar os clientes e fazer campanhas. What do you dislike about respond.io? O que ainda acho um pouco ruim é iniciar uma conversa com o cliente. What problems is respond.io solving and how is that benefiting you? Estamos reeestruturando o nosso atendimento de suporte e vendas, principalmente pelo WhatsApp e a forma rapida e ...

"A strong ally in communication with my clients"

What do you like best about respond.io? Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients What do you dislike about respond.io? Sometimes it is slow loading all the options What problems is respond.io solving and how is that benefiting you? your AI assistant

"Excellent experience"

What do you like best about respond.io? The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform What do you dislike about respond.io? Sometimes the server is down and it crashes. What problems is respond.io solving and how is that benefiting you? big number of clients request

"Great support - great features"

What do you like best about respond.io? Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat. What do you dislike about respond.io? email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread What problems is respond.io solving and how is that benefiting you? We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create ...

"Respond.io has been very smooth & easy to use, it was introduced by my company, and I enjoy using it"

What do you like best about respond.io? I love how they send me email notifications for messages I miss when chatting with a customer; that's always been very helpful :) What do you dislike about respond.io? Sometimes I miss laptop notifications for new messages even though I have them tuned on. What problems is respond.io solving and how is that benefiting you? Urgent messages from customers. Before respond.io, our customers only communicated with us via email and calls/texts, but since ...

"Easy to use, great app"

What do you like best about respond.io? I needed a software to control my service department, and we exclusively use WhatsApp. It was easier than I thought to set up the WhatsApp channel, and am loving how I can manage my team all in one place. The broadcast feature is great, as we can send mass messages to all our clients when needed. There are tons of features I haven't used yet, but even just having a place to manage WhatsApp communications has been well worth it for me. Also needed an ...

"I great experience using respond.io"

What do you like best about respond.io? I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market. What do you dislike about respond.io? At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use ...

"Game changing software"

What do you like best about respond.io? The AI assist function! Setup was easy and their customer service is greaty! What do you dislike about respond.io? No automatic AI chat bot - YET! Cant wait for this feature! What problems is respond.io solving and how is that benefiting you? It allows me to give consistent feedack to my customers regarding our projects.

"Awesome customer service and Great User interface"

What do you like best about respond.io? friendly Customer service, easy to usee What do you dislike about respond.io? i hope responds.io has feature for CRMmm What problems is respond.io solving and how is that benefiting you? i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards