Respond.io Reviews in May 2025: User Ratings, Pros & Cons

"Respond.io is the whatsapp customer service platform that you need."

What do you like best about respond.io? We use respond.io mainly for whatsapp customer service in our company. you can use also with other chat platforms but to be honest in america you usually need it for whatapp. Anyway what I like from this platform and is really hard to find is that they already have implemented the broadcast feature from whatsapp business, also you integrate your whatsapp twilio api (because it works with twilio) and vuala you will have a kind of intercom for whatsapp ...

"All communication in a central environment"

What do you like best about respond.io? Ease of use, the platform is super easy to navigate with simple UI/UX. It doesn't take long to figure out how to use the platform - which means more time to get talking to customers straight away! What do you dislike about respond.io? Nothing comes to mind at the moment. The option for calls would be nice. What problems is respond.io solving and how is that benefiting you? Instead of having conversations across multiple tools we're now able to ...

"All communication in a central environment"

What do you like best about respond.io? Ease of use, the platform is super easy to navigate with simple UI/UX. It doesn't take long to figure out how to use the platform - which means more time to get talking to customers straight away! What do you dislike about respond.io? Nothing comes to mind at the moment. The option for calls would be nice. What problems is respond.io solving and how is that benefiting you? Instead of having conversations across multiple tools we're now able to ...

"With respond.io, we can provide omni-channel to improve customer communication. So useful."

What do you like best about respond.io? Very easy to integrate many communication channels like SMS, Facebook and Twitter. What do you dislike about respond.io? I wish respond.io has a phone calling feature as a part of their omnichannel. Recommendations to others considering respond.io: If you are looking for a low-cost omnichannel solution for small to midsize businesses, respond.io is the one. Even it can integrate with DialogFlow to provide an AI-based chatbot. What problems is ...

"Respond.io helps improve communication channels in an incredibly smooth way."

What do you like best about respond.io? The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates. What do you dislike about respond.io? The limitations of the appearance of the website chat widget. What problems is respond.io solving and how is that benefiting you? The biggest problems that respond.io solved for me are the number of unlimited users and unlimited ...

"One place to respond to all clients messages"

What do you like best about respond.io? Of course, Respond.io best thing is that you have one dashboard to respond to your customers from Viber, Messenger and other chats. Moreover, Respond.io offers a very nice website chat you can install on your site. What do you dislike about respond.io? I always have to clean my contacts, otherwise I have to upgrade the subscription. I would be nice to autodelete inactive contacts after certain period of time or archive them. What problems is ...

"Not wo"

What do you like best about respond.io? The ease of adding a channel and the ability to receive all incoming messages from multiple channels in a single platform. Also the support service is very fast and effective What do you dislike about respond.io? Currently there is no notifications on events if I am online. Their support service said it will be updated until the end of August 21. Recommendations to others considering respond.io: After looking and comparing for a single solution to ...