9.0
Spot Score
Streamline your business messaging for faster results.
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Starts from $29/Month, also offers free forever plan
Respond.io is a versatile and efficient platform that excels in providing exceptional customer service across multiple channels. Users appreciate its seamless integration with various messaging platforms, such as WhatsApp and Facebook, streamlining communication processes for businesses. The standout feature highlighted by users is the robust workflows ...Read more
Great customer support and follow-up service across all platforms.
Multichannel customer service platform, excellent for organizing and providing customer service.
Easy access and quick results, especially effective with WhatsApp integration.
Rich features, particularly workflows, providing seamless management of messages and agent workload.
Limited workspaces available, affecting scalability for some users.
Some users find the platform pricey, though discounts are offered.
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Showing 131-140 out of 147
AU
Anonymous User
12/12/22
"good ,helpful support team"
What do you like best about respond.io? managing all our marketing channels from one platform is the best thing ! What do you dislike about respond.io? nothing until now,but META is a little bit hard to support so i faced a probleme with them What problems is respond.io solving and how is that benefiting you? probleme of have a team that should manage one channel together, so resolve this probleme by leting all the team using this platform to reach our channels
AU
Anonymous User
11/16/22
Fantastic Support and Service.
Fantastic Support and Service. I rarely take the time to post a review on Trustpilot. But respond.io service team definitely deserves it. Special shoutout to Bernardo, who answered all my questions regarding the WhatsApp integration.
AU
Anonymous User
11/16/22
Fantastic Support and Service.
Fantastic Support and Service. I rarely take the time to post a review on Trustpilot. But respond.io service team definitely deserves it. Special shoutout to Bernardo, who answered all my questions regarding the WhatsApp integration.
AA
Abanoub A
09/04/22
"Instant Customer Support"
What do you like best about respond.io? - Prompt response - They won't stop till they give you a solution or some conclusion What do you dislike about respond.io? I wish if they support 1. html emails 2. Merging contacts through API What problems is respond.io solving and how is that benefiting you? 1. Using their API 2. Automation => wait for more than 7 days
AP
Andersen P
08/24/22
"Amazing Software"
What do you like best about respond.io? It is easy to use, friendly and professinally What do you dislike about respond.io? Please work on message parsing . this will help a lot What problems is respond.io solving and how is that benefiting you? communicating with customers from different agent as one. Receiving incoming messaging broadcast
AU
Anonymous User
08/23/22
"nice ui/ux and easy to use"
What do you like best about respond.io? clear and nice team assignment system, excellent integration with telegram/WhatsApp What do you dislike about respond.io? expensive API to test, no demo API to tryout. slower loading sometime when login back What problems is respond.io solving and how is that benefiting you? it helps me to solve whatsapp handover and team assignment better
AU
Anonymous User
08/11/22
"Patient and super helpful. Thank you for your time!"
What do you like best about respond.io? All messages under one platform on respond What do you dislike about respond.io? the system is a bit complex to understand What problems is respond.io solving and how is that benefiting you? Broadcast message issue which we need to send out to our clients
AU
Anonymous User
08/10/22
"Makes client communication so much easier!"
What do you like best about respond.io? The user experience is well thought out, setting up a new channel is quick and easy plus workflows allow you to visualize the direction of the conversation. And If there are any issues the support team are always super quick to help! What do you dislike about respond.io? No obvious dislikes as of yet, just that development of new features can be a bit slow. What problems is respond.io solving and how is that benefiting you? It's orgainsing all of our ...
Read more
AU
Anonymous User
08/10/22
"Makes client communication so much easier!"
What do you like best about respond.io? The user experience is well thought out, setting up a new channel is quick and easy plus workflows allow you to visualize the direction of the conversation. And If there are any issues the support team are always super quick to help! What do you dislike about respond.io? No obvious dislikes as of yet, just that development of new features can be a bit slow. What problems is respond.io solving and how is that benefiting you? It's orgainsing all of our ...
Read more
RC
Ramón C
08/08/22
"Respond.io is the whatsapp customer service platform that you need."
What do you like best about respond.io? We use respond.io mainly for whatsapp customer service in our company. you can use also with other chat platforms but to be honest in america you usually need it for whatapp. Anyway what I like from this platform and is really hard to find is that they already have implemented the broadcast feature from whatsapp business, also you integrate your whatsapp twilio api (because it works with twilio) and vuala you will have a kind of intercom for whatsapp ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
