9.0
Spot Score
Streamline your business messaging for faster results.
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Starts from $29/Month, also offers free forever plan
Respond.io is a versatile and efficient platform that excels in providing exceptional customer service across multiple channels. Users appreciate its seamless integration with various messaging platforms, such as WhatsApp and Facebook, streamlining communication processes for businesses. The standout feature highlighted by users is the robust workflows ...Read more
Great customer support and follow-up service across all platforms.
Multichannel customer service platform, excellent for organizing and providing customer service.
Easy access and quick results, especially effective with WhatsApp integration.
Rich features, particularly workflows, providing seamless management of messages and agent workload.
Limited workspaces available, affecting scalability for some users.
Some users find the platform pricey, though discounts are offered.
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Showing 121-130 out of 147
JA
José Antonio Dieguez Rojas
03/20/23
They usually have issues
They usually have issues. is not enough that they increased their prices by 300% out of nowhere, with no improvements, but they have downtime and outages almost everyday. including right now. with NO way to contact support.
SA
Shahbaz A
01/14/23
"Best ISV for CPaaS customers"
What do you like best about respond.io? Very user friendly interface enabling the businesses to the best of availabile tech capabilities What do you dislike about respond.io? Pricing model based on MACs is the worst thing ever What problems is respond.io solving and how is that benefiting you? Campaign management through multi channel communication
AU
Anonymous User
01/09/23
"Easy-to-use product. I recommend Respond"
What do you like best about respond.io? Using Respond, you can chat with your customers very easily. What do you dislike about respond.io? I recommend adding more filters and numbers to the reports page What problems is respond.io solving and how is that benefiting you? Building flows and using them to automate the chat process
MK
Marwan K
12/31/22
"The one and only one stop shop when it comes to managing your social media accounts!"
What do you like best about respond.io? Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful... What do you dislike about respond.io? simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives. What problems is respond.io solving ...
Read more
MK
Marwan K
12/31/22
"The one and only one stop shop when it comes to managing your social media accounts!"
What do you like best about respond.io? Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful... What do you dislike about respond.io? simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives. What problems is respond.io solving ...
Read more
TA
Tariq A
12/28/22
"Helped us to manage all out social platform in one place ,the easy sync with WhatsApp services"
What do you like best about respond.io? +Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages What do you dislike about respond.io? The price might little bit higher But totally worth it What problems is respond.io solving and how is that benefiting you? Contacting with our client's + The bots help us to drive all important clients to us
TA
Tariq A
12/28/22
"Helped us to manage all out social platform in one place ,the easy sync with WhatsApp services"
What do you like best about respond.io? +Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages What do you dislike about respond.io? The price might little bit higher But totally worth it What problems is respond.io solving and how is that benefiting you? Contacting with our client's + The bots help us to drive all important clients to us
JC
Jose C
12/16/22
"Excellent contact center for all WhatsApp, Webchat, Telegram, Messenger and Instagram conversations"
What do you like best about respond.io? Respond.io organize all social media client's conversation in one tool What do you dislike about respond.io? First-time contact limit based plan. Plan change for new Monthly Active Contacts and impact our cost structure What problems is respond.io solving and how is that benefiting you? Using one phone number for each WhatsApp operator didn't have one contact center. Remote contact with clients during the pandemic time, for example.
JC
Jose C
12/16/22
"Excellent contact center for all WhatsApp, Webchat, Telegram, Messenger and Instagram conversations"
What do you like best about respond.io? Respond.io organize all social media client's conversation in one tool What do you dislike about respond.io? First-time contact limit based plan. Plan change for new Monthly Active Contacts and impact our cost structure What problems is respond.io solving and how is that benefiting you? Using one phone number for each WhatsApp operator didn't have one contact center. Remote contact with clients during the pandemic time, for example.
AU
Anonymous User
12/12/22
"good ,helpful support team"
What do you like best about respond.io? managing all our marketing channels from one platform is the best thing ! What do you dislike about respond.io? nothing until now,but META is a little bit hard to support so i faced a probleme with them What problems is respond.io solving and how is that benefiting you? probleme of have a team that should manage one channel together, so resolve this probleme by leting all the team using this platform to reach our channels
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
