Respond.io Reviews in May 2025: User Ratings, Pros & Cons

"Awesome platform with prominent future and exceptional support"

What do you like best about respond.io? The support has been in my language, and they care about helping the client, as well as the platform's good documentation. What do you dislike about respond.io? In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them. What problems is respond.io solving and how is that benefiting you? I have been able to integrate all my communication channels ...

"Professional and full of features"

What do you like best about respond.io? The ease of use and right functionality to communicate seamlessly with customers. What do you dislike about respond.io? With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot. What problems is respond.io solving and how is that benefiting you? Automated responses help decrease the response time. Collaboration between the entire team is now possible.

"The best chat platform"

What do you like best about respond.io? Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing. What do you dislike about respond.io? They still dont have integration with Dialogflow CX, however they have with Dialogflow ES What problems is respond.io solving and how is that benefiting you? Respond io makes the team be able to attend much more leads ...

"Chat con varias opciones pero pesado"

What do you like best about respond.io? El flujo de chat es muy util como el poder asignar autorespuestas segun los usuarios que se puedan designar , segmentar la atencion al cliente como la de soporte tecnico tambien es muy ideneo What do you dislike about respond.io? El no poder asignar funciones como establecer usuario de atencion por dia What problems is respond.io solving and how is that benefiting you? Resuelve el problema de otros chat que genera una atencion mas personalizada e ...

"Effective tool to implement inbound hand raising systems"

What do you like best about respond.io? - Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process What do you dislike about respond.io? Pricing model not that flexible for SMB. What problems is respond.io solving and how is that benefiting you? Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

"Great update for the business"

What do you like best about respond.io? Assign to user interface and workflow , graphic , support, update What do you dislike about respond.io? Low users for the price , ram consuming App What problems is respond.io solving and how is that benefiting you? Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

"Effective tool to implement inbound hand raising systems"

What do you like best about respond.io? - Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process What do you dislike about respond.io? Pricing model not that flexible for SMB. What problems is respond.io solving and how is that benefiting you? Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

"Great update for the business"

What do you like best about respond.io? Assign to user interface and workflow , graphic , support, update What do you dislike about respond.io? Low users for the price , ram consuming App What problems is respond.io solving and how is that benefiting you? Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

"The program is good and easy to use, but it needs some development"

What do you like best about respond.io? Easy access to contacts .. The ability to share everything you need with them .. What do you dislike about respond.io? Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone What problems is respond.io solving and how is that benefiting you? Ease and speed of communication in the event that I do not wish to make a phone ...

"Good Chat Product for Start-ups"

What do you like best about respond.io? Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary. What do you dislike about respond.io? Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in ...