Respond.io Reviews in May 2025: User Ratings, Pros & Cons

I've been using the RespondIo solution…

I've been using the RespondIo solution for a while, but it had many issues and the customer support was terrible. Also, it's very expensive and overcomplicated. I switched to WaliChat, and what a difference! First of all, it's much more attractive and user-friendly. I could handle it within minutes. Moreover, it's super stable, and whenever I had a little issue, the support team resolved it right away. I have a team in my company using WaliChat, and they are delighted. We started with 1 ...

"Extremely easy to use and a great support Team"

What do you like best about respond.io? We integrate respond.io after using another service (jivochat). repond.io is extremely easy to use. In our case, integration with Twilio was in 2 simple steps. Its documentation is mature, and, when I don't find a solution there, chat support in my native language (Spanish) always solves my problems. Great job! And congrats :) What do you dislike about respond.io? Business hours in my zone (Chile, South America) differ from business hours in ...

"Amazing software with excellent support"

What do you like best about respond.io? We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective. What do you dislike about respond.io? In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple ...

"Easy and potent UI with fast improving."

What do you like best about respond.io? I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it. What do you dislike about ...

"A game changer for our company with a few flaws."

What do you like best about respond.io? The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward. What do you dislike about respond.io? The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just ...

"An amazing platform"

What do you like best about respond.io? The platform is very good for serving customers, it has many mechanics to save time and be more productive What do you dislike about respond.io? That the diffusions changed and now it is more complicated What problems is respond.io solving and how is that benefiting you? The solution to respond quickly to customers

"the most complex customer communication application"

What do you like best about respond.io? integration with whatsapp business and the possibility to create automatic messages What do you dislike about respond.io? it is not possible to search for the text contained in the messages What problems is respond.io solving and how is that benefiting you? automatic answer

"Respond.io makes the integration between the communication channels very easy"

What do you like best about respond.io? The customer service team is amiable and helpful What do you dislike about respond.io? ThemMobile applications need to be enhanced What problems is respond.io solving and how is that benefiting you? linking all the channel under one platform make it very easy to handle all the requests

"Efficient Messaging Made Easy with Respond.io"

What do you like best about respond.io? One of the standout features of Respond.io is its intelligent automation capabilities. With its advanced chatbot builder, you can create custom chatbots that can help automate your conversations and provide instant answers to common questions. This not only saves you time and resources but also ensures that your customers receive prompt and efficient service. The user interface of Respond.io is intuitive and user-friendly, making it easy to navigate ...

"I enjoy using respond.io to communicate customers, very superb"

What do you like best about respond.io? Its features make customer communication easier What do you dislike about respond.io? Inability to unsend unwanted messages on it What problems is respond.io solving and how is that benefiting you? Solves problem of late responses to customers