RescueAssist Reviews in June 2026: User Ratings, Pros & Cons

great remote support

What do you like best? Its fast easy and secure. I believe there is a chat feature that lets you chat with the support person on the other end which is helpful What do you dislike? Multiple instances of the application appears open in the task bar which take up memory. Not sure if its an issue with GoToAssist or something else Recommendations to others considering the product: great remote support feature. requiring Secure key keep it safe What problems are you solving ...

great remote support tool

What do you like best? The ease of use is easily the best feature. I say the program is easy to use because it packs so many useful features into it that you dont need a host of tools to complete a job. GoToAssist incorporates chat, files transfer, reboot, password storing and multiple monitor support to name a few. What do you dislike? The cost can be a bit overwhelming for smaller companies but I think it is still well worth the cost if it is within budget. Other than that I do ...

Remote Support with Flavor

What do you like best? Flexible utility. You can operate GTA on an Android, send a key as plaintext, and run it on Mac and Windows interchangably. What do you dislike? No support for iOS device remote support. Cannot restart a Mac. No Chromebook support. Can be difficult for novice users to install and set up, which makes life difficult in a BYOD environment. Recommendations to others considering the product: Check out additional features like unattended support and remote ...

GoToAssist Is Great Tech Support Software

What do you like best? Easy to use and setup a remote session. The initial rollout of GoToAssist was very quick and required very little configuration. It gives you the ability to transfer files across your meeting, which is extremely helpful when troubleshooting issues. It also contains a Diagnostics tool that lets you see all the system information for the system you are connected to, as well as Unattended support which allows you to remote into PC's that no one is currently sitting ...

GoToAssist User

What do you like best? very easy to use, the installation is very fast and have never had any problem with it. What do you dislike? There is nothing I can say that I like, being a wizard, you never really interacts with. What problems are you solving with the product? What benefits have you realized? Trying to resolve problems with this program is the communication between all employees, regardless of where they are located.

Tech Support Guru

What do you like best? I like that my IT provider can quickly and easily take over my computer to see what my problem is and we can work together to find a solution. What do you dislike? I don't like that the chat function shows the other user what I am typing before I send my message because they are looking at my exact screen. What problems are you solving with the product? What benefits have you realized? We are solving office tech problems. The benefit is that our IT ...

Easy-to-use

What do you like best? I work for a software company that uses TeamViewer for remote support. We have GoToAssist as a backup when users cannot access TeamViewer. Installation is quick (for tech support personnel and for the user on the other end) and the features are comparable to other remote support programs. What do you dislike? I haven't seen any real negatives yet. It may be blocked by some company networks, but I have not seen that happen yet. It does require running an ...

Great Support Tool

What do you like best? Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with all of them. What do you dislike? There is very little to dislike. The only (admittedly minor) frustration involves try to reassign our licenses between employees when one is off etc. It remains a little ...

Nice tool to have for all IT support personnel,dealing with customers from outside your organization

What do you like best? One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel. This is great for when the client has multiple windows open and you don't have to have them drag windows around for you. What do you dislike? the on-demand film streaming services offered by Lovefilm and Netflix are both currently ...

Excellent Software

What do you like best? Being able to remotely restart a users PC without having to reconnect is something that gives a pretty good advantage at times. Being able to pass off a session to another technician is awesome it makes escalating simpler, u can send a user's problem to the correct person. Its interface is pretty simple on both ends. What do you dislike? I still have not found something to dislike, it is pretty simple and fast. Probably just for first time users it can be a ...