RescueAssist Reviews in May 2025: User Ratings, Pros & Cons

Helping remote users

What do you like best? We chose GotoAssist because of it ease of use in allowing us to help remote users. Increasingly, we have have more people on the road and travelling as well as working from home. GotoAssist has become our primary tool for helping the users without them having to come into the office. It allows us to diagnose and fix issues remotely which helps our users save time while allowing us to expand our support. What do you dislike? Although the subscription costs can ...

A Remote Support Solution for Technicians and IT Managers

What do you like best? GoToAssist gives you the ability to record a support session for future reference and/or compliance and support ticket systems. Cost effective by comparison to other similar products. Easy to set up and use and works flawlessly. The pricing is affordable. Ease of use and provides instant access with the unattended support remote access mode feature. What do you dislike? GoToAssist reporting features need revamping if you are planning on keeping records of ...

Easy of Use

What do you like best? It is a very easy program. I like that i can easily access my customers PC`s for support session with this tool. I like how you use a website to get a remote access. Very easy. What do you dislike? Hm, i do not think there is anything that i do not like. Program is great. Recommendations to others considering the product: Not expensive at all, very easy do deploy and to use as well. Takes less than 5 minutes. What problems are you solving with the ...

Secure remote access

What do you like best? functionality of diving into someone's computer and taking control with no latency and no interruption. Perfect for presentation and remote software implementation. I used it a lot for NetCrunch monitoring software in the past. With other solutions I had problems during the presentation because what I was discussing during the demo was not synchronized with the customer's desktop and this caused some misunderstanding. With GoToAssist this happened only some time ...

One of the best online meeting tools I have ever used

What do you like best? * Easy to use * No down time * Multiple video frames under one screen What do you dislike? Sometimes it gets confused when multiple users login at the same time ti who Organizer be What problems are you solving with the product? What benefits have you realized? We use it for daily scrums which makes it easier for people who work remotely or from home almost everyday to solve business problems.

Excellent remote support tool

What do you like best? Ease of delivery, ease of setup, ease of use. What do you dislike? I have not encountered any problems or issues with this product. Recommendations to others considering the product: A great product. I have had no negative experience with G2A of any kind. What problems are you solving with the product? What benefits have you realized? Using GO2assist our helpdesk staff are able to remotely support external users (i.e. users not connected to ...

Citrix review

What do you like best? the accesibility of applications in Citrix What do you dislike? security measures for passwords to get into Citrix What problems are you solving with the product? What benefits have you realized? GIS development application problems

Very user friendly

What do you like best? It is very easy to use and does not require a lot of effort to install. I found this to be one of my favorites. What do you dislike? I would like more tools like other modules like it have maybe better for presentations. Recommendations to others considering the product: It is very user friendly with not a lot of system requirements. What problems are you solving with the product? What benefits have you realized? help desk use it as well as ...

Get access on clients computers

What do you like best? ease of use, accessibility, availability What do you dislike? disconnections, low connection, disruption while working Recommendations to others considering the product: highly recommend What problems are you solving with the product? What benefits have you realized? acess to client

Great product

What do you like best? I like that i am able to use it and sign in to remote pcs without enduser interaction. What do you dislike? I have no problems with the product. It does seem to change alot which can be a problem when it comes to antivirus and can sometimes be blocked because of the new version number. What problems are you solving with the product? What benefits have you realized? I have no problems with the product. It does seem to change alot which can be a problem ...