Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Helpful business listings management assistance

What do you like best? A centralized feed for accessing and responding to online reviews across a broad spread of websites. Strong online review-related analytics. Responsive business listing maintenance and support. What do you dislike? The process for making edits/changes to business listing information is clunky and discourages client edits. Client support calls with reputation.com are often too sales-focused. Software platform does not have access to Yelp. What business problems ...

Reputation Management for Healthcare Client

What do you like best? The review section, where all the reviews from each source is displayed, and that you can filter by sentiment, location, doctor, date range, etc. What do you dislike? That you cannot delete a profile yourself, I had to email a rep to do this. What business problems are you solving with the product? What benefits have you realized? Getting notified as soon as reviews are made so we can have it all organized in one place and respond to them as quickly as possible.

Slow

What do you like best? I like the idea of being able to monitor the online reputation and be able to plug reviews in where they are needed most. What do you dislike? The amount of time it takes. I posted a review as an experiment and it didn't show up for 2 months. Moreover, when I have issues, it takes an eternity to get any kind of assistance. Typically, I'm told to do a hard reset on the kiosk. If that doesn't fix it and the kiosk needs to be replaced, it's almost better to give up. ...

Invaluable Resource

What do you like best? I manage 22 different properties through my company, so the fact that Reputation.com pulls reviews from several different websites for all of our properties has been a huge help to me. I don't know how I would stay on top of review management without Reputation.com. Their customer support is also amazing. I love that I have a specific rep who understands my company and account (shoutout to Roy! What do you dislike? Sometimes there are delays, such as reviews ...

Location Listing Management Made Easy

What do you like best? Out of the reputation.com suite of products, we mainly focus on location listing management. Their tool is powerful and aggregates data across most of the major platforms on the web. When a member of my team changes office locations, it is easy for me to publish their new contact information across the web by filling out a few required pieces of information, and submitting at a click of a button. What do you dislike? I do not have any negative things to say about ...

Responsive staff, great service

What do you like best? Our client rep is very helpful and responsive when we have changes, updates, or additions. They also assisted with navigating a couple of business listing and map situations that were unique to us. Their dashboard is very easy to navigate, and I like the reporting available. It's simple and works well for sharing with our team. Another important piece is all of the databases they push our accurate listing information to. This helped with cleaning up inaccurate data ...

Cool and Collaborative Team :)

What do you like best? Kara, our customer success manager is super quick to respond to any questions or concerns we have and is always willing to go the extra mile to help us. We would be totally lost without her. Additionally, rep.com is a great tool to help our clients improve online reputation and internal operations. I love that we're able to ask a series of questions based on initial and continued responses. What do you dislike? The platform is continuously evolving which is ...

Excellent Customer Service

What do you like best? The structure of follow up and customer service support. I like how our representative schedules regular calls for touch base and is always eager to help answer questions or make our process easier. What do you dislike? The requirements of some of the search engines and review websites can be frustrating, but that isn't a fault of reputation.com, they do their best to work with us to overcome any obstacles. Recommendations to others considering the product I ...

Reputation is easy to use

What do you like best? I like how easy it is to see in a snapshot what my guests think of my services. It tracks my surveys and how well I did and let's me see how good or bad a job I am doing. I love getting great reviews from my guests and seeing what I need to improve on. What do you dislike? I don't like as much how it is based on recency instead of overall how well I'm doing. I wish it gave me a better score lol because although all my reviews have been 4-5 stars because i haven't ...

Reputation.com has done a great job of…

Reputation.com has done a great job of working with us and our reputation on-line. They've stayed on top of responding to reviews and posting on Social Media.