Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Concept is great but service and ease of use is something to be desired

What do you like best? Clients find value in review requests to their tenants. What do you dislike? As a 3rd party that sets up Reputation.com for my clients I often have difficulty with Reputation dashboard when trying to add new tenants. What business problems are you solving with the product? What benefits have you realized? I am not aware of business problems or benefits.

Review on Reputation.com

What do you like best? The customer service was excellent–we always were being followed up with in a timely manner. What do you dislike? It was very confusing for our team and I thought the tutorials/trials could have been a little easier to follow. We ended up not using the service to its full extent due to this reason. What business problems are you solving with the product? What benefits have you realized? We were hoping to track the social media and other digital comments for ...

Responsive and helpful

What do you like best? I really appreciate your timely responses to my questions or requests and if someone didn't know the answer, they would always ask around until they found one. I also appreciate the transparency of changes you have made throughout the year. What do you dislike? One major concern is just price rates if we wanted to utilize competitive reporting. Recommendations to others considering the product For healthcare systems as large as ours, reducing the rate for ...

Great platform and customer service

What do you like best? I love the Reputation.com dashboard and the ability to see all of the online review data in one place but my customer rep Margi is also amazing. She is extremely attentive and goes above and beyond to ensure our program's success and meet our needs. What do you dislike? Sometimes the reports in the dashboard have technical issues which can be improved. What business problems are you solving with the product? What benefits have you realized? Reputation.com is ...

Top-notch customer advise and support

What do you like best? I really like the customer support that we get from KB; she is always organized, pleasant, professional and very helpful. She's the best. What do you dislike? I do not dislike anything about the product however, it was laborious to collect all the location information for all the facilities and physicians. What business problems are you solving with the product? What benefits have you realized? We are getting much better at improving our online reputations and ...

Fantastic use of social media

What do you like best? I'm a big fan of the customer-centric service that came with using their service. They were very accommodating and understood what I wanted to say and how I wanted it portrayed to past and present clients. I think many others on my team also would benefit from using the service as they don't have as much success in the use of reviews after they have provided their service. Others that have used the service in my organization have maintained that the customer ...

A wonderful program for companies branching out into the social media world.

What do you like best? There are so many great features with Reputation that it is hard to just choose one so I will choose 2! I love the social calendar. It is a great way to check on locations that are posting and those that are not. You can also post to several platforms at the same time which cuts down on time. Another great feature is the review center. You are able to read, respond, and track your reviews from several different platforms. There is no longer to share passwords or ...

Great service, Great data, just what we need

What do you like best? The survey feature gives us great customer insights, and our rep (Marla at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems. What do you dislike? Our location get frustrated that if one person posts the same review on different places (facebook and google the review counts against their overall review score twice. What business problems are you solving with the product? What benefits have you realized? store ...

Excellent product!!

What do you like best? I like the ease of the program. Everything is easy to work with and you can find your all your data in one location! The Dashboard provides a lot of great information that we can utilize across each of our franchisees. A huge selling feature for our company was the fact that you can consolidate all social media accounts into one centralized platform. Allowing each owner the ability to respond to all guests questions, reviews, and comments at once! What do you ...

Good platform for soliciting reviews and managing listings

What do you like best? This platform works well for soliciting reviews, it's easy for our staff to learn, and the back end management for our marketing team is very user-friendly. Also the reporting features are excellent. What do you dislike? We have several hundred listings, and my only complaint is that the support team we work with sometimes have a hard time helping us manage the listings and keep them correct. When we need to make changes, the instructions we provider are not ...