Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Works Well

What do you like best? Seamless pick up of reviews from multiple sites What do you dislike? I cannot think of anything I dont like.. What business problems are you solving with the product? What benefits have you realized? Saving time by only having to go to one site

Solid

What do you like best? Very kind and responsive people to work with. What do you dislike? My requests were not always met in a 100% satisfactory way. What business problems are you solving with the product? What benefits have you realized? Monitoring online chatter and reviews.

Responsive and helpful

What do you like best? I really appreciate your timely responses to my questions or requests and if someone didn't know the answer, they would always ask around until they found one. I also appreciate the transparency of changes you have made throughout the year. What do you dislike? One major concern is just price rates if we wanted to utilize competitive reporting. Recommendations to others considering the product For healthcare systems as large as ours, reducing the rate for ...

Great platform and customer service

What do you like best? I love the Reputation.com dashboard and the ability to see all of the online review data in one place but my customer rep Margi is also amazing. She is extremely attentive and goes above and beyond to ensure our program's success and meet our needs. What do you dislike? Sometimes the reports in the dashboard have technical issues which can be improved. What business problems are you solving with the product? What benefits have you realized? Reputation.com is ...

A wonderful program for companies branching out into the social media world.

What do you like best? There are so many great features with Reputation that it is hard to just choose one so I will choose 2! I love the social calendar. It is a great way to check on locations that are posting and those that are not. You can also post to several platforms at the same time which cuts down on time. Another great feature is the review center. You are able to read, respond, and track your reviews from several different platforms. There is no longer to share passwords or ...

Fantastic use of social media

What do you like best? I'm a big fan of the customer-centric service that came with using their service. They were very accommodating and understood what I wanted to say and how I wanted it portrayed to past and present clients. I think many others on my team also would benefit from using the service as they don't have as much success in the use of reviews after they have provided their service. Others that have used the service in my organization have maintained that the customer ...

Top-notch customer advise and support

What do you like best? I really like the customer support that we get from KB; she is always organized, pleasant, professional and very helpful. She's the best. What do you dislike? I do not dislike anything about the product however, it was laborious to collect all the location information for all the facilities and physicians. What business problems are you solving with the product? What benefits have you realized? We are getting much better at improving our online reputations and ...

Left for Birdeye

What do you like best? Setting up RSS feeds for easy social media postings What do you dislike? The new social tab was harder to follow than the former. Also, reputation.com informed us we'd be transferred to a reputation defender account and I believe there was a corresponding price increase. What business problems are you solving with the product? What benefits have you realized? It helped us to increase our positive reviews and more easily address negative reviews. We were also ...

Reputation.com is utilized to keep our properties in order and managed.

What do you like best? I like the overview of everything at once. Being able to see things at a glance and address them if there is an error is awesome. Also how the properties are broken out and easily manageable in terms of updating hours of operation or images that feed to Business Listings, is very simple and manageable at any experience level. What do you dislike? There are often times where information seems to be reset or is not entered correctly, and it had caused some issues ...

Excellent product!!

What do you like best? I like the ease of the program. Everything is easy to work with and you can find your all your data in one location! The Dashboard provides a lot of great information that we can utilize across each of our franchisees. A huge selling feature for our company was the fact that you can consolidate all social media accounts into one centralized platform. Allowing each owner the ability to respond to all guests questions, reviews, and comments at once! What do you ...