Reputation.com Reviews in June 2026: User Ratings, Pros & Cons

Easy to use and excellent feedback

What do you like best? Reputation is easy to use and feedback is provided quickly. What do you dislike? We have really enjoyed Reputation and don't have anything that we dislike. What business problems are you solving with the product? What benefits have you realized? It has helped increase our ratings on Google and other search engines.

Reputation.com exceeds expectations and online reputation

What do you like best? The team is willing to listen to the customers concerns and make changes where appropriate. they are also ever evolving What do you dislike? They are not partnered with Yelp and Healthgrades Recommendations to others considering the product Make the switch you will be glad you did. What business problems are you solving with the product? What benefits have you realized? Being able to manage over 30 locations and over 250 individual listings

Great Experience

What do you like best? I love being able to instantly see what guests are saying about us so that we can continue to build our business and learn from them how to make it better What do you dislike? I love it! We currently have. No issues using reputation.com. What business problems are you solving with the product? What benefits have you realized? Learning quickly that consistency and speed is what our guests look for most from us.

Great Service

What do you like best? I like that I can get a smapshot of out faciity and quickly see where we are spot on and what we nee to work on What do you dislike? Support can be spotty. hard to get ahold of. Once you reach them they are very helpful and solve issues quickly. Recommendations to others considering the product It works well you will know where you stand with your clients It lest you be proactive What business problems are you solving with the product? What benefits have ...

Online Reputation Manager

What do you like best? Reputation allows us to consolidate reviews from 145 businesses in one place. They offer extensive reporting tools to help us look for patterns in reviews that help drive operations. What do you dislike? Honestly no cons whatsoever. Reputation has met or exceeded all of my expectations. What business problems are you solving with the product? What benefits have you realized? Merging data from customer service and reviews in one place through the ticketing system.

Good when it works

What do you like best? The reporting is comprehensive and the macros that allow you to easily insert saved replies with conditional text formatting are a huge time saver. What do you dislike? The system is unstable and regularly has technical issues that disrupt our ability to read and respond to new reviews in a timely manner. It's been getting better over the last 6 months, but still too frequent. Lack of integration with Yelp. Competitors at least let you read Yelp reviews and ...

Simple yet complicated

What do you like best? It's great for someone who just wants to "fill in the blanks." They have plenty of templates and the account reps are very responsive What do you dislike? I like to do as much as possible on my own and with this program I feel like I have to contact our rep for any little change. Also, it doesn't allow you to customize too much, the templates are very strict. The first couple of times we sent out a survey there were a couple of glitches, which were fixed for the ...

Reputation.com is an easy to use platform that helps you manage your online reputation in one place

What do you like best? I like how easy it is to get the reports. The variety of reports available make it really easy to monitor what clients are saying about each of our locations. What do you dislike? Boosting social media posts hasn't worked properly. I don't like that Yelp isn't integrated into the platform. What business problems are you solving with the product? What benefits have you realized? We have 47 locations. It was impossible to respond to all the feedback and comments ...

I like that is tracks reviews for me.

What do you like best? I like that it finds the reviews across all platforms and puts the review into a link for me. What do you dislike? Not really anything I dislike, maybe the price could be a little more affordable. What business problems are you solving with the product? What benefits have you realized? Customer satisfaction is the issue and giving us an easy reply system is the benefit.

Reputation.com really helps us gauge the customers experience!

What do you like best? User friendly and super easy to help with promoting our business. Makes my job so much easier. What do you dislike? Really nothing we do not like about the service. Support is easy to reach and quick to respond What business problems are you solving with the product? What benefits have you realized? Customers tell us what they are upset about therefore giving us the opportunity to resolve the issue. Therefore making us better at our jobs and providing better ...