Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Good platform, sometimes things break though

What do you like best? I like the responsiveness of our rep (no pun intended and the ability to drill down through our company hierarchy. The platform is also quite easy to use! The modules work well together - you can set up filters and they keep between modules. The reporting feature is also very powerful. What do you dislike? I've noticed dramatic improvement in the past few months in the platform. The social module could use modernization / upgrading. Recommendations to others ...

reputation.com

What do you like best? I like that we have been able to consolidate all of the functionality we were doing with several products into one. What do you dislike? I wish they worked with Yelp, but I understand that no one does. What business problems are you solving with the product? What benefits have you realized? We are able to better manage our online reputation.

Effective review aggregator with minor kinks

What do you like best? The biggest pro of Reputation is the fact that their platform is a 1-stop shop for all things reviews. It's easy to respond and track reviews. The plans are also extremely affordable, compared to their competitors. What do you dislike? Their email templates need work, as does their social listening. We use another vendor for social media and don't plan on switching to Reputation. What business problems are you solving with the product? What benefits have you ...

Easy Access Reporting

What do you like best? Reporting feature is easy to navigate through What do you dislike? I mainly use the reporting feature and it works just fine What business problems are you solving with the product? What benefits have you realized? Working on facilities with low ratings and helping them achieve more positive reviews

Good when it works

What do you like best? The reporting is comprehensive and the macros that allow you to easily insert saved replies with conditional text formatting are a huge time saver. What do you dislike? The system is unstable and regularly has technical issues that disrupt our ability to read and respond to new reviews in a timely manner. It's been getting better over the last 6 months, but still too frequent. Lack of integration with Yelp. Competitors at least let you read Yelp reviews and ...

Simple yet complicated

What do you like best? It's great for someone who just wants to "fill in the blanks." They have plenty of templates and the account reps are very responsive What do you dislike? I like to do as much as possible on my own and with this program I feel like I have to contact our rep for any little change. Also, it doesn't allow you to customize too much, the templates are very strict. The first couple of times we sent out a survey there were a couple of glitches, which were fixed for the ...

Reputation.com is an easy to use platform that helps you manage your online reputation in one place

What do you like best? I like how easy it is to get the reports. The variety of reports available make it really easy to monitor what clients are saying about each of our locations. What do you dislike? Boosting social media posts hasn't worked properly. I don't like that Yelp isn't integrated into the platform. What business problems are you solving with the product? What benefits have you realized? We have 47 locations. It was impossible to respond to all the feedback and comments ...

I like that is tracks reviews for me.

What do you like best? I like that it finds the reviews across all platforms and puts the review into a link for me. What do you dislike? Not really anything I dislike, maybe the price could be a little more affordable. What business problems are you solving with the product? What benefits have you realized? Customer satisfaction is the issue and giving us an easy reply system is the benefit.

Great Resource to Ask Customers for Reviews

What do you like best? If you want to kick start a review management process then go to Reputation.com to handle the requests and use their dashboard. You can respond to reviews, look into the overall score of your business and respond to customers who leave stellar reviews. For those who were not so pleased with your services there are pre-set responses to help you out. What do you dislike? We use Reputation.com from an agency Dashboard and since I don't know everything about how the ...

Solid

What do you like best? Very kind and responsive people to work with. What do you dislike? My requests were not always met in a 100% satisfactory way. What business problems are you solving with the product? What benefits have you realized? Monitoring online chatter and reviews.