Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Daily user

What do you like best? Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. What do you dislike? There are a few features that are cost prohibitive on a per-location basis for us. Recommendations to others considering the product Know what locations you want to monitor before launch. Ensure that your locations are all owned or managed on the native platforms. Take advantage ...

Good Tool Great People

What do you like best? The quick follow up on questions. We get a call as soon as an email is sent. The follow up to meetings and action items is always clear. What do you dislike? Some solutions have taken much longer than we hoped for even with a quick follow up. The communication is quick, but solutions are not as timely. What business problems are you solving with the product? What benefits have you realized? We are trying to solve our pain points with being a complicated ...

Great Resource to Ask Customers for Reviews

What do you like best? If you want to kick start a review management process then go to Reputation.com to handle the requests and use their dashboard. You can respond to reviews, look into the overall score of your business and respond to customers who leave stellar reviews. For those who were not so pleased with your services there are pre-set responses to help you out. What do you dislike? We use Reputation.com from an agency Dashboard and since I don't know everything about how the ...

Affordable and great features

What do you like best? Adding macros is easy, custom reporting feature is great, review requesting has tons of options. What do you dislike? Ticketing feature needs work. Does not work with Yelp. Some features need work to be perfected. Recommendations to others considering the product They are great platform to look into with great pricing. If looking for Trip Advisor feature, note it is an extra charge. What business problems are you solving with the product? What benefits have ...

Happy Customer

What do you like best? We have been using Reputation.com for over a year and have been happy with the services they provide. Our account rep is always available to answer questions or help with anything.I would highly recommend their services! What do you dislike? I can't think of anything we aren't happy with. Recommendations to others considering the product They make everything very easy and always available to help. I would highly recommend their services. What business ...

Great investment!

What do you like best? It is critical to the success of a business to have customer feedback. More and more, new customers reply on that feedback. Reputation.com ensures that our business reputation is preserved and exposed to new customers, providing them a basis to select us rather than our competitor. I am confident that this service is directly responsible for our high occupancy. What do you dislike? I do not have anything specifically that I do not like. the only criticism would ...

Great way to keep track of things

What do you like best? I love the sentiment map and the listing view What do you dislike? Data load times can be a little long in my browser What business problems are you solving with the product? What benefits have you realized? Brand management - we're able to be responsive to customer issues as they arise

Great way to manage multiple platforms

What do you like best? The dashboard makes it super easy to manage all incoming reviews over a ton of different locations. Seriously it makes it easy and at a glance. We have a lot of users that benefit from the summaries that are sent out every week. The reports are easy to modify and schedule! What do you dislike? Sometimes it will de-sync and we will not find out until we see a review that we have not responded too. But those issues are few and far between. Recommendations to ...

Valued platform with easy to navigate interface

What do you like best? Reviews that are being flowed through can easily be organized through different social channels. We can also access user data based on these reviews that be interpreted through graphs and other graphical tools to show to our leadership teams. What do you dislike? The server tends to act up causing slow navigation and responsiveness. The ticketing system also has glitches that I wish were rectified. Recommendations to others considering the product If you're ...

Great for "Top Down" View of Online Reputation

What do you like best? Ability to respond to all reviews in one place. What do you dislike? Not industry specific, no integration with Yelp. Recommendations to others considering the product The sales pitch promises that they "take care of everything". There is a LOT of ticky tack admin work that they will pawn off on the user. What business problems are you solving with the product? What benefits have you realized? managing a myriad of online review sites across multiple ...