Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

Great service, Great data, just what we need

What do you like best? The survey feature gives us great customer insights, and our rep (Marla at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems. What do you dislike? Our location get frustrated that if one person posts the same review on different places (facebook and google the review counts against their overall review score twice. What problems are you solving with the product? What benefits have you realized? store managers ...

One less thing to worry about

What do you like best? I love the way we are able to post to multiple social media site from one place. What do you dislike? I haven't had an issue at this time. The site is user friendly and makes my job easier. What business problems are you solving with the product? What benefits have you realized? Time management, streamlining social media interaction with clients

Love the web site

What do you like best? Lets our staff, residents and prospects know how great of a job we are doing What do you dislike? Not much, even when we have a not great comment we can talk to the person and fix any issues What business problems are you solving with the product? What benefits have you realized? Making sure our staff knows to be 100% for our residents and families at all times.

Great for company with many locations!

What do you like best? I like the reporting dashboard the best. The ability to manage all reviews from one place and export custom reports is pretty great! What do you dislike? I don't dislike a whole lot about this platform. The customer service is great and tools are there for you if you make an effort to use them. Any time I have questions about this platform, it is nice to having access to a rep. They are always willing to schedule a quick meeting to go through my questions. ...

Love Reputation

What do you like best? I like how easy reputation is to use. I also like how our corporate office needs to approve them before items get posted (you never know if someone will post something not up to our standards We always stay up to date on good and bad reviews. What do you dislike? I wish it was easier to upload videos. I noticed in the past photo quality would diminish when reputation posts to facebook, but i have seen it improve greatly. What business problems are you solving ...

Great way to keep track of things

What do you like best? I love the sentiment map and the listing view What do you dislike? Data load times can be a little long in my browser What business problems are you solving with the product? What benefits have you realized? Brand management - we're able to be responsive to customer issues as they arise

Great tool to help your social presence

What do you like best? Ease of ease - I watched the video and began to post immediately. It’s works from your iPhone or desktop & they have the most amazing customer support. What do you dislike? Sometimes there’s glitches . The algorithm is off and the s ores aren’t accurate What business problems are you solving with the product? What benefits have you realized? Helps us focus on areas that are really important to move our scores.

The Jefferson at Farmingdale Plaza has…

The Jefferson at Farmingdale Plaza has an on site management office open 7 days, Sunday through Saturday. When I needed a new battery installed in my vehicle park in the underground secured garage, I called AAA for roadside assistance. The AAA technician was scheduled to arrive in approximately 30 minutes and would require building management assistance to enter the gated garage. When AAA van arrived, building management escorted the technician into the garage to the location where my ...

A streamlined marketing strategy to progressively track online reputation and enhance social media.

What do you like best? I love the reports available. I like how I can create my own monthly report based on my preference my dashboard. Since we are a franchise company, it is helpful to track track of our social media postings through this third party site. What do you dislike? The glitches that occur sometimes. When the system is running usually slow and it takes 10 sec for a page to load. Recommendations to others considering the product I have enjoyed my personal user ...

Great way to manage multiple platforms

What do you like best? The dashboard makes it super easy to manage all incoming reviews over a ton of different locations. Seriously it makes it easy and at a glance. We have a lot of users that benefit from the summaries that are sent out every week. The reports are easy to modify and schedule! What do you dislike? Sometimes it will de-sync and we will not find out until we see a review that we have not responded too. But those issues are few and far between. Recommendations to ...